Slide 9

The silent teen

Scenario 1:

Reflect on the following scenarios:

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A flight attendant noticed a young girl traveling with a much older man and wouldn’t speak for herself and avoided eye contact. After discreetly alerting the captain, authorities intercepted the trafficker at landing.

The crew note

Scenario 2:

A passenger slipped a note to a flight attendant saying she was being held against her will. The crew used the intercom protocol to alert ground law enforcement.

For this case example, think to yourself: what clues led to intervention? What could happen if confronted mid-flight?

After reading this example, how do you think the crew's calm response protected everyone on board?