ESC Mystery Breakout
Start
Intro
Legend has it that one Friday Mr. Ramos was making copies after everyone had left the office and suddenly he suffered a heart attack and ever since then agents have disappeared when they violate policies. Figure out what policies where broken to help rescue those agents
Continue
Amanda - Did she violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Amanda. Who do I have the pleasure of speaking with today?
Employee: Jose Garcia Agent: How can I help you today? Employee: I need a verification of employment for my medical license since I am applying for a job Agent: Is income needed?
Employee: no Agent: Please send the verifier to TheWorkNumber.com with your social security number so they can complete the verification online. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-367-5690 for assistance (select Option 3, then Option 1).If you do not wish to provide your Social Security Number to your verifier, you can provide your name, date of birth, and address to your verifier instead." Agent: Is there anything else I can assist with today?" Employee: No, thank you .
Agent: "Thank you for calling Workforce Solutions. If you would remain on the line for a 2-question survey about my service, I would appreciate it. Have a great day!"
Yes
No
Yes
Pedro - Did he violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Pedro. Who do I have the pleasure of speaking with today?Employee: Maria Aguilar Agent: How can I help you today? Employee: I need a verification of income because my car stop working and I need to rent one ----------------------------Authenticated----------------------------------------------------------------- Agent: I am going to generate a salary key for you to give to your verifier, which is a 6-digit number that gives the verifier one-time access to your income information." Are you ready to write down the salary key? Employee: yes Agent: OK, thank you. The Salary Key is <123456> and it will expire on <01/02>. Please send the verifier to TheWorkNumber.com with your salary key and social security number so they can complete the verification online. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-367-5690 for assistance (select Option 3, then Option 1). Is there anything else I can assit you with today? Employee: no, thank you Agent: "Thank you for calling Workforce Solutions. If you would remain on the line for a 2-question survey about my service, I would appreciate it. Have a great day!"
No
Yes
Sofia - Did he violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Sofia. Who do I have the pleasure of speaking with today? Employee: Samantha Salas Agent: How can I help you today? Employee: I need a verification of income for foodstamps Agent: I'd be happy to assist you with that! May I please have the employer code or name of the company you work for? Employee: 10108 Agent: Thank you. I am going to provide you with information that you can give to your verifier. They will use this information to complete your verification. Are you ready to write down a few details?" Employee: yes Agent: OK, great. The verifier will first need to register for an account on TheWorkNumber.com, if they have not already done so. They will need to have your full social security number to complete the verification. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-660-3399 for assistance (select Option 2, then Option 3)." Employee: okay, bye
No
Yes
Which agents disappeared ?
No
Yes
Which agents disappeared ?
Where are they?
Yes
Mission 1
Locked
Locked
Locked
To locate a Delware North employee account, enter the caller's Employee ID/User ID followed by 2 zeros in front or the ID
False
True
Mission 2
Locked
Completed
Locked
Clue time:
It was rumored that Mr. Ramos, a suspected former spy, once resided in Russia. These spies were known to transmit messages by taping them beneath desks. A thorough check under the desks might reveal a vital clue.
Clue
The ER code of Ochsner LSU is 20133
False
True
Mission 3
Completed
Completed
Locked
Clue time:
Mr. Ramos, who loves spicy food, previously spent time in various countries and even worked in this very room. A clue is hidden here to reveal his favorite country.
Clue time:
Remember the code
A1
Continue
In the problem reports, the case number is not required
Wronganswer
True
False
The SSV verifications include Medical and benefit coverage information
True
False
A problem report is required when the employee is trying to register and it is not letting them due to information not matching
Wronanswer
True
False
Public Service Loan Forgiveness Letter can only be obtained online
True
False
Completed
Completed
Completed
Mission 4
Clue Time
The cell phone of a missing agent was recovered and given to the BSC Supervisor in Costa Rica. You might want to ask him/her if the cellular device holds any clues.
Clue Time
What type of verification would a Probation Officer typically perform?
Non Permissible purpose
Social Service
Commercial
Clue Time
The security guard informed the supervisor that the cellphone of one of the missing agents was located at the elevator door. This elevator transports individuals directly to a basement area used by Equifax for storage purposes many years ago. Currently, the door is secured with a code to restrict access, what will be that code?
A1
A2
A3
A4
A5
C1
C3
C4
C5
C2
B1
B2
B3
B4
B5
B10
B8
B7
B9
B6
We need more lemons
Continue
You have reached the last mission 🎉 Do you know what the code is?
Enter the password
Congratulations, you "saved" them!
Wrong answer!
Try again
ESC Mystery Breakout
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Created on October 28, 2025
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Transcript
ESC Mystery Breakout
Start
Intro
Legend has it that one Friday Mr. Ramos was making copies after everyone had left the office and suddenly he suffered a heart attack and ever since then agents have disappeared when they violate policies. Figure out what policies where broken to help rescue those agents
Continue
Amanda - Did she violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Amanda. Who do I have the pleasure of speaking with today? Employee: Jose Garcia Agent: How can I help you today? Employee: I need a verification of employment for my medical license since I am applying for a job Agent: Is income needed? Employee: no Agent: Please send the verifier to TheWorkNumber.com with your social security number so they can complete the verification online. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-367-5690 for assistance (select Option 3, then Option 1).If you do not wish to provide your Social Security Number to your verifier, you can provide your name, date of birth, and address to your verifier instead." Agent: Is there anything else I can assist with today?" Employee: No, thank you . Agent: "Thank you for calling Workforce Solutions. If you would remain on the line for a 2-question survey about my service, I would appreciate it. Have a great day!"
Yes
No
Yes
Pedro - Did he violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Pedro. Who do I have the pleasure of speaking with today?Employee: Maria Aguilar Agent: How can I help you today? Employee: I need a verification of income because my car stop working and I need to rent one ----------------------------Authenticated----------------------------------------------------------------- Agent: I am going to generate a salary key for you to give to your verifier, which is a 6-digit number that gives the verifier one-time access to your income information." Are you ready to write down the salary key? Employee: yes Agent: OK, thank you. The Salary Key is <123456> and it will expire on <01/02>. Please send the verifier to TheWorkNumber.com with your salary key and social security number so they can complete the verification online. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-367-5690 for assistance (select Option 3, then Option 1). Is there anything else I can assit you with today? Employee: no, thank you Agent: "Thank you for calling Workforce Solutions. If you would remain on the line for a 2-question survey about my service, I would appreciate it. Have a great day!"
No
Yes
Sofia - Did he violate the policies?
Agent: Thank you for calling Workforce Solutions. This is Sofia. Who do I have the pleasure of speaking with today? Employee: Samantha Salas Agent: How can I help you today? Employee: I need a verification of income for foodstamps Agent: I'd be happy to assist you with that! May I please have the employer code or name of the company you work for? Employee: 10108 Agent: Thank you. I am going to provide you with information that you can give to your verifier. They will use this information to complete your verification. Are you ready to write down a few details?" Employee: yes Agent: OK, great. The verifier will first need to register for an account on TheWorkNumber.com, if they have not already done so. They will need to have your full social security number to complete the verification. In some instances, your verifier may need your employer code. If requested, your employer code is <Employer Code>. If your verifier needs any assistance with retrieving their verification, they can contact our verifier line at 800-660-3399 for assistance (select Option 2, then Option 3)." Employee: okay, bye
No
Yes
Which agents disappeared ?
No
Yes
Which agents disappeared ?
Where are they?
Yes
Mission 1
Locked
Locked
Locked
To locate a Delware North employee account, enter the caller's Employee ID/User ID followed by 2 zeros in front or the ID
False
True
Mission 2
Locked
Completed
Locked
Clue time:
It was rumored that Mr. Ramos, a suspected former spy, once resided in Russia. These spies were known to transmit messages by taping them beneath desks. A thorough check under the desks might reveal a vital clue.
Clue
The ER code of Ochsner LSU is 20133
False
True
Mission 3
Completed
Completed
Locked
Clue time:
Mr. Ramos, who loves spicy food, previously spent time in various countries and even worked in this very room. A clue is hidden here to reveal his favorite country.
Clue time:
Remember the code
A1
Continue
In the problem reports, the case number is not required
Wronganswer
True
False
The SSV verifications include Medical and benefit coverage information
True
False
A problem report is required when the employee is trying to register and it is not letting them due to information not matching
Wronanswer
True
False
Public Service Loan Forgiveness Letter can only be obtained online
True
False
Completed
Completed
Completed
Mission 4
Clue Time
The cell phone of a missing agent was recovered and given to the BSC Supervisor in Costa Rica. You might want to ask him/her if the cellular device holds any clues.
Clue Time
What type of verification would a Probation Officer typically perform?
Non Permissible purpose
Social Service
Commercial
Clue Time
The security guard informed the supervisor that the cellphone of one of the missing agents was located at the elevator door. This elevator transports individuals directly to a basement area used by Equifax for storage purposes many years ago. Currently, the door is secured with a code to restrict access, what will be that code?
A1
A2
A3
A4
A5
C1
C3
C4
C5
C2
B1
B2
B3
B4
B5
B10
B8
B7
B9
B6
We need more lemons
Continue
You have reached the last mission 🎉 Do you know what the code is?
Enter the password
Congratulations, you "saved" them!
Wrong answer!
Try again