PILLAR 1: QUALITY & SAFETY
GOAL 1: Technology Enhancements
Over the next two years, develop and implement technology enhancements that improve inventory management, regulatory compliance, and patient safety
GOAL 2: Reduce Readmissions Rate
Over the next two years reduce the readmission rate through the development and implementation of a heart failure goal directed therapy and a transition of care solution
GOAL 3: Controlled Substance Management
Over the next twelve months, refine the controlled substance management program
PILLAR 2: TEAM MEMBER EXPERIENCE
GOAL 1: STAFF DEVELOPMENT
By the end of the next 12 months, develop a comprehensive staff development program focused on succession planning, continuing education, alignment of training material, and achievement of system goal for the employee survey results.
PILLAR 3: CUSTOMER EXPERIENCE
GOAL 1: AMBULATORY PHARMACY GROWTH
Over the next three years grow the ambulatory pharmacy service line to the remaining clinics across the system
GOAL 2: PRIOR AUTHORIZATION SOLUTION
Over the next two years collaborate to develop a system wide approach to prior authorizations
GOAL 3: PRODUCTS & INNOVATION
Over the next two to three years develop/enhance centralized pharmacy services offerings
PILLAR 4: FINANCIAL STEWARDSHIP
GOAL 1: FY26 REACH INITIATIVES
Achieve $23M in REACH savings GOAL 2: FY27 REACH INITIATIVES Identify $23M In REACH savings
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Amanda Stephens
Created on October 27, 2025
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Transcript
PILLAR 1: QUALITY & SAFETY
GOAL 1: Technology Enhancements Over the next two years, develop and implement technology enhancements that improve inventory management, regulatory compliance, and patient safety GOAL 2: Reduce Readmissions Rate Over the next two years reduce the readmission rate through the development and implementation of a heart failure goal directed therapy and a transition of care solution GOAL 3: Controlled Substance Management Over the next twelve months, refine the controlled substance management program
PILLAR 2: TEAM MEMBER EXPERIENCE
GOAL 1: STAFF DEVELOPMENT By the end of the next 12 months, develop a comprehensive staff development program focused on succession planning, continuing education, alignment of training material, and achievement of system goal for the employee survey results.
PILLAR 3: CUSTOMER EXPERIENCE
GOAL 1: AMBULATORY PHARMACY GROWTH Over the next three years grow the ambulatory pharmacy service line to the remaining clinics across the system GOAL 2: PRIOR AUTHORIZATION SOLUTION Over the next two years collaborate to develop a system wide approach to prior authorizations GOAL 3: PRODUCTS & INNOVATION Over the next two to three years develop/enhance centralized pharmacy services offerings
PILLAR 4: FINANCIAL STEWARDSHIP
GOAL 1: FY26 REACH INITIATIVES Achieve $23M in REACH savings GOAL 2: FY27 REACH INITIATIVES Identify $23M In REACH savings