Summary
Consult
Conference
Transfer
To add any additional participants AFTER the first additional participant, you will select Start a Conference button.
To transfer internally you will select the Transfer button.
To add your FIRST additional participant to your call you will select the Consult button.
NEXT >
Part 3 Completed
Genesys Training (Summary + Outro)
Training Team
Created on October 27, 2025
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Transcript
Summary
Consult
Conference
Transfer
To add any additional participants AFTER the first additional participant, you will select Start a Conference button.
To transfer internally you will select the Transfer button.
To add your FIRST additional participant to your call you will select the Consult button.
NEXT >
Part 3 Completed