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Genesys Training (Summary + Outro)

Training Team

Created on October 27, 2025

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Transcript

Summary

Consult

Conference

Transfer

To add any additional participants AFTER the first additional participant, you will select Start a Conference button.

To transfer internally you will select the Transfer button.

To add your FIRST additional participant to your call you will select the Consult button.

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Part 3 Completed