CLUSTER M&E SPAIN PODCAST
Behind the Bookings
Start
WELCOME ABROAD!
THE DAILY LIFE - WHAT DO WE DO
Multitasking w/diverse systems
Follow-ups, calls with clients and meetings
Quotations and Contracts
Several hotels in all Europe
24 hotels across five countries
THE CREW
Daniel Garcia de Caso
Spain Cluster Group, M&E Manager
“Empower people, trust the process, and the results will always follow.”
Daniel García de Caso
Silvia Rodríguez
Spain Cluster Group, M&E Assistant Manager
“My goal has always been to make sure everyone feels supported - because when the team is strong, everything else falls into place”
Silvia Rodriguez
Sara Erdos
Pablo Vergara
Spain Cluster Group, M&E Supervisor
Spain Cluster Group, M&E Supervisor
Pragmatic organizer
Resolutive mediator
PABLO'S TEAM
Julia Cebrián
Jakub Pietnik
The Perfectionist
Master of Tides
Margaux Devlin
Arturo Hernández
"King Arthur" Quoting machine
Empress of France
Milagros Marchena
Vanesa Carciu
The brilliant trainee
Queen of calls
SARA'S TEAM
Raquel Blanco
Almudena Calle
The Spanish Atlas
The Social CEO
Jimena Fernández
Adrián Jimenez
The Green 1st Lady
The Wise Man of Council
Orlando Torres
Sandra Zaragoza
The Leisure Champion
The Money Maker
Where it all started?
+info
Where it all started
- Radisson BLU Madrid Prado: Our First Office
- 5 hotels across the country
- % Conversion vs Pipeline high
- Time response in less than 6h
M&E CLUB IN THE CENTRAL OFFICES
+info
M&E CLUB IN THE CENTRAL OFFICES
RESULTS
Focused on setting a solid base. Reciprocy among peers: Sharing knowledge and providing asssitance becomes a two-way street We start growing, improving and make the dream team we are now.
COLLABORATION
PROCEDURES
STRUCTURE
20251ST YEAR ANNIVERSARY
2025: 1ST YEAR ANNIVERSARY
- Promotions: Silvia (Assistant), Sara and Pablo (Supervisors)
- New members: Cluster grew every month.
- Work volume increases fast.
2025: 1ST YEAR ANNIVERSARY
Mood went from this
To THIS
+info
NOWADAYS
POSITIVE THINGS AND IMPROVEMENTS
EXAMPLES
Positive Feedback
Productivity Increase
from our most important clients
and it shows on performance
EXAMPLES
We rock on Conversion Week!
Our metrics improved drastically
Individually and as a team
THE HUMAN SIDE
THE HUMAN SIDE
THANK YOU VERY MUCH!
OUR COFFEE MACHINE
THE ACTUAL THANK YOU VERY MUCH!
- February 2024: The Club M&E was born
- From 3 to 10-member Team
- News: One Flow, Updated EMMA, Structure...
- Taking it to next level: Handling hotels around Europe
challenges
CLUSTER M&E SPAIN PODCAST
Jakub Pietnik
Created on October 24, 2025
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Transcript
CLUSTER M&E SPAIN PODCAST
Behind the Bookings
Start
WELCOME ABROAD!
THE DAILY LIFE - WHAT DO WE DO
Multitasking w/diverse systems
Follow-ups, calls with clients and meetings
Quotations and Contracts
Several hotels in all Europe
24 hotels across five countries
THE CREW
Daniel Garcia de Caso
Spain Cluster Group, M&E Manager
“Empower people, trust the process, and the results will always follow.”
Daniel García de Caso
Silvia Rodríguez
Spain Cluster Group, M&E Assistant Manager
“My goal has always been to make sure everyone feels supported - because when the team is strong, everything else falls into place”
Silvia Rodriguez
Sara Erdos
Pablo Vergara
Spain Cluster Group, M&E Supervisor
Spain Cluster Group, M&E Supervisor
Pragmatic organizer
Resolutive mediator
PABLO'S TEAM
Julia Cebrián
Jakub Pietnik
The Perfectionist
Master of Tides
Margaux Devlin
Arturo Hernández
"King Arthur" Quoting machine
Empress of France
Milagros Marchena
Vanesa Carciu
The brilliant trainee
Queen of calls
SARA'S TEAM
Raquel Blanco
Almudena Calle
The Spanish Atlas
The Social CEO
Jimena Fernández
Adrián Jimenez
The Green 1st Lady
The Wise Man of Council
Orlando Torres
Sandra Zaragoza
The Leisure Champion
The Money Maker
Where it all started?
+info
Where it all started
M&E CLUB IN THE CENTRAL OFFICES
+info
M&E CLUB IN THE CENTRAL OFFICES
RESULTS
Focused on setting a solid base. Reciprocy among peers: Sharing knowledge and providing asssitance becomes a two-way street We start growing, improving and make the dream team we are now.
COLLABORATION
PROCEDURES
STRUCTURE
20251ST YEAR ANNIVERSARY
2025: 1ST YEAR ANNIVERSARY
2025: 1ST YEAR ANNIVERSARY
Mood went from this
To THIS
+info
NOWADAYS
POSITIVE THINGS AND IMPROVEMENTS
EXAMPLES
Positive Feedback
Productivity Increase
from our most important clients
and it shows on performance
EXAMPLES
We rock on Conversion Week!
Our metrics improved drastically
Individually and as a team
THE HUMAN SIDE
THE HUMAN SIDE
THANK YOU VERY MUCH!
OUR COFFEE MACHINE
THE ACTUAL THANK YOU VERY MUCH!
challenges