GreatWater Garages WorkFlow Process AND How To Mix In Consumer Financing Tools
Start
The Process...
> Concern- Capture Customer Info
- Document Customer Concerns
- Present GWG Complete Vehicle Inspection or Inform of free GWG Courtesy Inspection
> Cause- Assign Repair Order
- Perform Initial Test Drive/Complete the appropriate DVI
- Estimate the Repair Order after consulting with Technician
- Call Customer to follow-up on Inspection (SELL THE WORK)
> Correction- Perform all approved work & Test Drive
- Contact customer to inform vehicle is ready for pick up
- Review Deferred Work, Invoice RO and Review 3/36 Warranty
- Thank Customer
Next
Why Do We Need Consumer Financing Options?
> 64% of respondents report delaying necessary maintenance, the current issues they are actively ignoring and how much they think different repairs cost
> The average car payment for a new vehicle in Q2 2025 was approximately $749/month. LendingTree Why it matters: These figures underscore that vehicles are a significant financial commitment. When people are already managing large payments, they’re more likely to defer or struggle with unexpected repairs — which makes financing options relevant.
> Only 41% of Americans said they would be able to tap their savings to cover an unexpected $1,000 expense, according to Bankrate's report.
> 25% said they would use a credit card to pay for a $1,000 bill, 13% said they would turn to a family member for the money and 5% said they would take out a personal loan. In total, about 43% of respondents told Bankrate they would have to borrow money to pay for an emergency expense of $1,000.
Next
> 58% of drivers say they could NOT afford an emergency car repair costing more than $1,000 right now.
11 Steps and 3 Sections
Concern
Step 1. Capture Customer Info during initial write-up/verify if correct with existing customers
Step 2. Document Customer Concerns
Step 3. Present GWG Complete Vehicle Inspection or Inform of free GWG Courtesy Inspection
Step 3A. Consumer Financing Tools
Next
Practice Phrases
Practice Phrase #1 — The Normalizer “Just so you know, we do have a couple of financing tools that many of our customers use when bigger repairs pop up unexpectedly. It just helps spread out the cost if that’s something you ever want to look into.”
Practice Phrase #2 — The Helpful Option “We’ve got some flexible payment options available that can make handling repairs a little easier if something comes up today. No pressure at all — just something we like to make sure everyone knows about.”
Practice Phrase #3 — The Professional Introduction “Here at GreatWater, we offer a few tools to help make car care more manageable — including some simple financing options. My job is to make sure you know what’s available so you can choose what fits you best.”
Next
11 Steps and 3 Sections
Practice, Practice, Practice!!
Next
Thank You and Happy Selling!!!
GreatWater Garages WorkFlow Process AND How To Mix In Consumer Financing Tools
Erik Fagerstrom
Created on October 24, 2025
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Transcript
GreatWater Garages WorkFlow Process AND How To Mix In Consumer Financing Tools
Start
The Process...
> Concern- Capture Customer Info
- Document Customer Concerns
- Present GWG Complete Vehicle Inspection or Inform of free GWG Courtesy Inspection
> Cause- Assign Repair Order
- Perform Initial Test Drive/Complete the appropriate DVI
- Estimate the Repair Order after consulting with Technician
- Call Customer to follow-up on Inspection (SELL THE WORK)
> Correction- Perform all approved work & Test Drive
- Contact customer to inform vehicle is ready for pick up
- Review Deferred Work, Invoice RO and Review 3/36 Warranty
- Thank Customer
Next
Why Do We Need Consumer Financing Options?
> 64% of respondents report delaying necessary maintenance, the current issues they are actively ignoring and how much they think different repairs cost
> The average car payment for a new vehicle in Q2 2025 was approximately $749/month. LendingTree Why it matters: These figures underscore that vehicles are a significant financial commitment. When people are already managing large payments, they’re more likely to defer or struggle with unexpected repairs — which makes financing options relevant.
> Only 41% of Americans said they would be able to tap their savings to cover an unexpected $1,000 expense, according to Bankrate's report.
> 25% said they would use a credit card to pay for a $1,000 bill, 13% said they would turn to a family member for the money and 5% said they would take out a personal loan. In total, about 43% of respondents told Bankrate they would have to borrow money to pay for an emergency expense of $1,000.
Next
> 58% of drivers say they could NOT afford an emergency car repair costing more than $1,000 right now.
11 Steps and 3 Sections
Concern
Step 1. Capture Customer Info during initial write-up/verify if correct with existing customers
Step 2. Document Customer Concerns
Step 3. Present GWG Complete Vehicle Inspection or Inform of free GWG Courtesy Inspection
Step 3A. Consumer Financing Tools
Next
Practice Phrases
Practice Phrase #1 — The Normalizer “Just so you know, we do have a couple of financing tools that many of our customers use when bigger repairs pop up unexpectedly. It just helps spread out the cost if that’s something you ever want to look into.”
Practice Phrase #2 — The Helpful Option “We’ve got some flexible payment options available that can make handling repairs a little easier if something comes up today. No pressure at all — just something we like to make sure everyone knows about.”
Practice Phrase #3 — The Professional Introduction “Here at GreatWater, we offer a few tools to help make car care more manageable — including some simple financing options. My job is to make sure you know what’s available so you can choose what fits you best.”
Next
11 Steps and 3 Sections
Practice, Practice, Practice!!
Next
Thank You and Happy Selling!!!