high reliability organization
Virtual
Start
high reliability organization
Pre-Escape Survey
Click Here
Start
How to use this Escape Room:
Click on the "?" icon in the upper right corner now and at any time to review the guidelines on how to use this escape room.
Got it
Disclaimer:
The people and situations in this escape room are fictional and are not based on real-life.
Got it
You are a proud employee of Tuscaloosa VA Medical Center (TVAMC). TVAMC is on a journey to becoming a High Reliability Organization (HRO) and all employees are HRO Ambassadors. You are on your way in to work.
Let's Go!
As you're walking through the door, you see a Veteran looking confused and unsure where to go.
You decide to stop and help.
(You have great customer service skills!)
It's About the Veteran!
You meet Harlan "Bud" Johnson
78 year old Male.
Served 17 years in the Air Force as an aircraft mechanic.
Has been married to his lovely wife, Dorothy, for 58 years.
Has 4 children and 8 grandchildren, "6 boys and 2 girls!"
Enjoys fishing, gardening, and naps.
"I couldn't imagine going anywhere else! I love it here at the Tuscaloosa VA!"
He's trying to find Physical Therapy.
Let's help him!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You walk with Mr. Bud Johnson to Physical Therapy.
Harlan "Bud" Johnson
"I sure appreciate your help!"
My Pleasure!
You arrive to Physical Therapy...
00:05
Harlan "Bud" Johnson
Bud: "Hmm.. It sure is dark in here. I almost tripped over something."
"Goodness. Let me help you.."
You assist Mr. Johnson to ensure he doesn't fall. Click the Lamp to turn on the lights.
Harlan "Bud" Johnson
"Much better!"
"Oh, I better watch where I'm going..."
"I apologize for the mess.."
Free Papers
Help find the 4 hazards in this room by clicking on them.
Unsecured Rug
Roller Chair
Coffee Spill
Click "Next" when done.
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
00:03
Great Work!
00:05
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Let's Call for Help!
Let's call our Environment Management Systems (EMS) Team.
Free Papers
Click on the icon
to pick up the phone
Unsecured Rug
Roller Chair
Coffee Spill
EMS: "EMS, how can I help you?"
Free Papers
We need your help in the physical therapy waiting room, please!
Unsecured Rug
Roller Chair
Coffee Spill
EMS: What seems to be the problem?
Click "Send" to submit your answer then "Next" when done.
Next
EMS: "Oh my, I'll be right over there!"
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Thanks!
Harlan "Bud" Johnson
"Oh.. thank you so much! I would have gotten lost or hurt without you."
My Pleasure!
Great Work!
We know that HRO Values show us that "It's all about the Veteran."
Veteran care and safety are our #1 priorities.
I am HRO!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You better put a safety report in so it can be reviewed by the Patient Safety Team.
Let's Do It!
Find JPSR to submit a patient safety event.
Open the Intranet using Microsoft Edge.
Find JPSR to submit a patient safety event.
Great!
Click once on the "Down" arrow to scroll down on the page.
Find JPSR to submit a patient safety event.
You got it!
Click on the JPSR box to continue to the reporting system.
Find JPSR to submit a patient safety event.
Easy!
Click on the Department of Veterans Affairs Logo to enter your Patient Safety Event.
PSR Number PSR-#######
You did it!
The event has been saved.
Our daily huddle is starting soon - we better get going!
Let's Go!
You arrive to your work station just in time for your daily huddle
Yeah! Daily Huddle!
Your Supervisor
"Everyone's here, so let's get started."
Let's Do This!
Safety Huddle Prompts
Announcements
Safety Concerns
- Are there any safety concerns from the last 24 hours or anticipated today?
- Are there any deficiencies in equipmentm supplies, or staffing?
- Do we need to notify any other work areas about safety issues in our department?
- Follow up on outstanding safety issues
- Does anyone have any safety successes, kudos, or celebrations to share?
- Review announcements and roll down information.
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Your Supervisor
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
"Are there any safety concerns from the last 24 hours or anticipated today?"
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Did you know the VA has a Visual Management System (VMS) that your department could use for huddles?
I do now!
Now is your chance to Speak Up further by sharing what you experienced while assisting Mr. Bud Johnson.
You're Right!
Your Supervisor
Click "Send" to submit your answer then "Next" when done.
Next
Safety Huddle Prompts
Announcements
Safety Concerns
- Are there any safety concerns from the last 24 hours or anticipated today?
- Are there any deficiencies in equipmentm supplies, or staffing?
- Do we need to notify any other work areas about safety issues in our department?
- Follow up on outstanding safety issues
- Does anyone have any safety successes, kudos, or celebrations to share?
- Review announcements and roll down information.
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Thank you, HRO Ambassador, for assisting the Veteran and speaking up for safety. Let's talk more after huddle to see what we can do to improve Veteran safety."
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Sounds great!
Your Supervisor conducts the rest of the safety huddle using the Visual Management Board. She mentioned that a pipe burst in the North Wing on the previous evening, but it doesn't effect our area.
You meet with her afterwards in her office.
Next
Great work!
In a high reliability organization, employees must feel comfortable speaking up for safety. It's our duty and our right to do so.
I Can Speak Up!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Your Supervisor
"Thanks for meeting with me. Tell me more about your safety concern."
Tell Her More
Your Supervisor
"Hmm.. That's unusual. We should find out more about this situation."
Your Supervisor gives you the task of finding out what happened. You're now a safety event reviewer.
How do I do that?
Time to Play:
Find The Expert!
Let's Go!
I don't know much. Gary's been around for years, maybe he knows?
The person to my left is not an expert.
The last expert has the same color hair as me.
There is only one expert with white hair.
Click on staff members' cards to reveal a clue.
Expert
Use the clues to find 3 potential experts.
Marge
Mark
Kevin
Alicia
Chad
Kevin
Chad
Marge
Alicia
The person with glasses is not an expert, but he has a clue
There are no experts in column 2, but they have hints.
Start by clicking on Judy's Card, then follow the hints.
I'm afraid I don't know much. Try asking Bill
There is only one expert in the corners.
Experts will be shown with a green background - remember who they are!
Expert
Gary
Rob
Karen
Gary
Judy
Donny
Karen
Rob
Judy
Click "Next" when you have flipped all of the cards.
There are two male and one female expert.
I think there's an expert in the first row... Try Chad
There is one expert above me in my column.
Mark is my supervisor. He's sure a smart guy.
Next
Expert
Debbie
Krista
Bill
Martin
Bert
Martin
Kristin
Bert
Bill
Remember who the 3 potential experts are?
Mark
Kevin
Marge
Alicia
Chad
Click on the cards that contained the 3 potential experts.
Click "Next"when finished.
Karen
Brian
Judy
Gary
Donny
Rob
Next
Debbie
Bill
Bert
Kristin
Martin
Which expert do you need?
Click on the experts' card to learn more information about them
I'm the supervisor of the evening shift EMS workers
I'm the therapy department manager
I'm the director of operations and resources
Mark
Donny
Debbie
Click "Next" when you have your answer
Next
Which expert do you need?
Next
Click "Send" to submit your answer then "Next" when done.
Why is Mark our expert?
Click "Send" to submit your answer then "Next" when done.
Select two answers.
Next
Let's go find the real Mark.
Next
Here he is!
He's in the EMS break room.
Found him!
Great work!
HROs rely on the experts to help us in times of need, even if they aren't in our department. Experts are the ones with the most expertise or knowledge, regardless of rank or title.
Mark Evening EMS Supervisor
I Can Rely on Experts!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Mark Evening EMS Supervisor
"For some reason, my staff did not clean that area. I'm not really sure where we went wrong. I was helping out the best I could."
We'll Figure It Out!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
Mark Evening EMS Supervisor
Why?
Why?
"Let's figure this out together."
Why?
Why?
Let's Do It!
Why?
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS did not clean it after the department closed.
Mark Evening EMS Supervisor
Why?
"Hmm.. we have never missed this area before, so our process should be fine.." Then, why didn't EMS clean the area?
Why?
Why?
Why?
Next
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS did not clean it after the department closed
Mark Evening EMS Supervisor
Why?
"Hmmm, we do get pulled to areas that serve patients 24/7. I heard there was an emergency yesterday evening."
Why?
Why?
Why?
That's It!
Step 7 Be a Veteran when you walk into the room
Why?
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 (higher priority) patient care area
Why?
"I wonder why/ what was the emergency?"
Why?
Why?
"I'll call that patient care area's supervisor."
Why?
Let's Do It!
Step 7 Be a Veteran when you walk into the room
"Hi, Mark. As a matter of fact, we did have a problem with our building."
Mark Evening EMS Supervisor
"Hi, Dr. Who. Did something happen in your department yesterday evening?"
What Happened?
"Myself and other staff saw water puddles. Weird, right?"
Mark Evening EMS Supervisor
"That is weird. Thank you, Dr. Who."
There's Our Why!
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"That's why! We talked about a pipe burst in that area during our huddle this morning.."
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
Why?
Same Here!
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
"Engineering confirmed the puddles came from busted pipes. I wonder why they busted?"
Why?
A pipe burst in the nearby stairwell of the building
Why?
Why?
Problem The therapy waiting room contained trip hazards.
Mark Evening EMS Supervisor
Why?
EMS was unable to clean after the department closed
"The last time this happened, the weather was freezing. Engineering said it happened again! That's our final 'why.'"
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
A pipe burst in the nearby stairwell of the building
Why?
The pipe froze from below zero temperatures
You're Right!
Step 7 Be a Veteran when you walk into the room
Mark Evening EMS Supervisor
"Engineering is working to prevent future pipe issues during cold weather. I will work with other EMS supervisors and employees on a solution to prevent this from happening again, just in case!"
Sounds Good!
Mark Evening EMS Supervisor
"This event is rare, but lead to high risks for our Veterans, visitors and staff. I need to discuss the event with my team and get their input."
Sounds Good!
Great work!
You found the root cause! We are always looking at improving our processes, but we can't do that until we understand the underlying issue.
Mark Evening EMS Supervisor
Continuous Process Improvement!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
What do you think, Mark?
"First, thank you for taking the time to let me know about this problem. You did a great job looking at the waiting room through the eyes of the Veteran."
"In EMS, when our job is almost done, our last step is to look at our cleaned area from the Veteran's perspective."
Mark Evening EMS Supervisor
"You were right to find me as the expert. I will personally go to our other evening areas to ensure they are safe. I will also look at our process for coverage when emergencies happen."
Thank YOU!
That's a great lesson to learn, Mark.
Take a moment to reflect...
We should all take the time to look at our work through the eyes of a Veteran. What have you noticed when you have taken a step back to look at your surroundings? Were there issues or concerns? Did you know where to find your resources?
Mark Evening EMS Supervisor
Done!
Lesson Learned:
We are here to serve our Veterans. Small changes in our daily routines can greatly improve the care we provide.
Mark Evening EMS Supervisor
High Reliability practices can be something as simple as picking up a loose paper off the ground.
Thank you, Mark. My supervisor would like me to share the lessons learned at our next huddle.
We're all HRO!
Click "Send" to submit your answer then "Next" when done.
Next
Now that we know our lessons learned,
what do we do with this information?
Click "Send" to submit your answer then "Next" when done.
Next
What does Closed-Loop Communication Look Like?
Drag the correct concepts into the middle section then check the solution.
All communications are acknowledged
One-way communication
Ensure clear understanding
Only relevant parties are notified
Team Focused
For leaders only
Assumptions
Use read-back method
Click "+Check Answers" then click "Continue"
Check Answers
Continue
Your Supervisor
"Hi HRO Ambassador. What did you find out?"
It's Simple, Really
Your Supervisor
"That is a great lesson learned. We should share this as a safety story so others hear the lesson too."
Great Idea!
Communication should always be a priority when working in a team. When we show good communication techniques, other people pick up on them and our Veterans receive even better care.
Communication should also be used to share our success.
Next
Congratulations! You have completed all the missions
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Commit to Zero Harm
As a TVAMC HRO Ambassador I commit to:
1. Veteran care and safety being my # 1 priotities. 2. Upholding the principles and values of HRO in my daily work. 3. Supporting the foundational practices of HRO (Safety Huddles, Visual Management Systems, Leader Rounding and Safety Forums). 4. Continuous Veteran engagement and service. 5. Remaining professional, kind, and courteous to all Veterans, families, and colleagues during all engagements. 6. Being fully present and focused on Veteran care, using cellphones only during scheduled breaks or emergencies.
Click on the " " in the upper right hand corner to sign your name on the line. Snip the signed commitment and place in Teams chat. Skip signing if class was in-person.
Next
high reliability organization
Post-Escape Survey
Click Here
Exit
CONGRATULATIONS, You Escaped!
Thank you for all you do every day to ensure zero harm for our Veterans!
For more HRO information, reach out to Regina Adkins, HRO Coordinator at regina.adkins@va.gov
Exit
Back
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone time to read the text.
Click on the purple button with the arrow after you complete the tasks to move forward.
Click "Ask For Help" on Teams if you need help from the class instructor.
Click "x" after reading the reminders.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Closed-Loop Communication...
All communications are acknowledged
Ensure clear understanding
Team Focused
Use read-back method
TVAMC Virtual Escape Room
Regina Adkins
Created on October 23, 2025
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Halloween escape
View
Adventure Breakout
View
Team Building Mission Escape Game
View
Onboarding Escape Game
View
Flags Challenge
View
Museum Escape Room
View
Education Escape Room
Explore all templates
Transcript
high reliability organization
Virtual
Start
high reliability organization
Pre-Escape Survey
Click Here
Start
How to use this Escape Room:
Click on the "?" icon in the upper right corner now and at any time to review the guidelines on how to use this escape room.
Got it
Disclaimer:
The people and situations in this escape room are fictional and are not based on real-life.
Got it
You are a proud employee of Tuscaloosa VA Medical Center (TVAMC). TVAMC is on a journey to becoming a High Reliability Organization (HRO) and all employees are HRO Ambassadors. You are on your way in to work.
Let's Go!
As you're walking through the door, you see a Veteran looking confused and unsure where to go.
You decide to stop and help.
(You have great customer service skills!)
It's About the Veteran!
You meet Harlan "Bud" Johnson
78 year old Male.
Served 17 years in the Air Force as an aircraft mechanic.
Has been married to his lovely wife, Dorothy, for 58 years.
Has 4 children and 8 grandchildren, "6 boys and 2 girls!"
Enjoys fishing, gardening, and naps.
"I couldn't imagine going anywhere else! I love it here at the Tuscaloosa VA!"
He's trying to find Physical Therapy.
Let's help him!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You walk with Mr. Bud Johnson to Physical Therapy.
Harlan "Bud" Johnson
"I sure appreciate your help!"
My Pleasure!
You arrive to Physical Therapy...
00:05
Harlan "Bud" Johnson
Bud: "Hmm.. It sure is dark in here. I almost tripped over something."
"Goodness. Let me help you.."
You assist Mr. Johnson to ensure he doesn't fall. Click the Lamp to turn on the lights.
Harlan "Bud" Johnson
"Much better!"
"Oh, I better watch where I'm going..."
"I apologize for the mess.."
Free Papers
Help find the 4 hazards in this room by clicking on them.
Unsecured Rug
Roller Chair
Coffee Spill
Click "Next" when done.
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
00:03
Great Work!
00:05
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Let's Call for Help!
Let's call our Environment Management Systems (EMS) Team.
Free Papers
Click on the icon
to pick up the phone
Unsecured Rug
Roller Chair
Coffee Spill
EMS: "EMS, how can I help you?"
Free Papers
We need your help in the physical therapy waiting room, please!
Unsecured Rug
Roller Chair
Coffee Spill
EMS: What seems to be the problem?
Click "Send" to submit your answer then "Next" when done.
Next
EMS: "Oh my, I'll be right over there!"
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Thanks!
Harlan "Bud" Johnson
"Oh.. thank you so much! I would have gotten lost or hurt without you."
My Pleasure!
Great Work!
We know that HRO Values show us that "It's all about the Veteran."
Veteran care and safety are our #1 priorities.
I am HRO!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You better put a safety report in so it can be reviewed by the Patient Safety Team.
Let's Do It!
Find JPSR to submit a patient safety event.
Open the Intranet using Microsoft Edge.
Find JPSR to submit a patient safety event.
Great!
Click once on the "Down" arrow to scroll down on the page.
Find JPSR to submit a patient safety event.
You got it!
Click on the JPSR box to continue to the reporting system.
Find JPSR to submit a patient safety event.
Easy!
Click on the Department of Veterans Affairs Logo to enter your Patient Safety Event.
PSR Number PSR-#######
You did it!
The event has been saved.
Our daily huddle is starting soon - we better get going!
Let's Go!
You arrive to your work station just in time for your daily huddle
Yeah! Daily Huddle!
Your Supervisor
"Everyone's here, so let's get started."
Let's Do This!
Safety Huddle Prompts
Announcements
Safety Concerns
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Your Supervisor
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
"Are there any safety concerns from the last 24 hours or anticipated today?"
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Did you know the VA has a Visual Management System (VMS) that your department could use for huddles?
I do now!
Now is your chance to Speak Up further by sharing what you experienced while assisting Mr. Bud Johnson.
You're Right!
Your Supervisor
Click "Send" to submit your answer then "Next" when done.
Next
Safety Huddle Prompts
Announcements
Safety Concerns
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Thank you, HRO Ambassador, for assisting the Veteran and speaking up for safety. Let's talk more after huddle to see what we can do to improve Veteran safety."
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Sounds great!
Your Supervisor conducts the rest of the safety huddle using the Visual Management Board. She mentioned that a pipe burst in the North Wing on the previous evening, but it doesn't effect our area.
You meet with her afterwards in her office.
Next
Great work!
In a high reliability organization, employees must feel comfortable speaking up for safety. It's our duty and our right to do so.
I Can Speak Up!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Your Supervisor
"Thanks for meeting with me. Tell me more about your safety concern."
Tell Her More
Your Supervisor
"Hmm.. That's unusual. We should find out more about this situation."
Your Supervisor gives you the task of finding out what happened. You're now a safety event reviewer.
How do I do that?
Time to Play:
Find The Expert!
Let's Go!
I don't know much. Gary's been around for years, maybe he knows?
The person to my left is not an expert.
The last expert has the same color hair as me.
There is only one expert with white hair.
Click on staff members' cards to reveal a clue.
Expert
Use the clues to find 3 potential experts.
Marge
Mark
Kevin
Alicia
Chad
Kevin
Chad
Marge
Alicia
The person with glasses is not an expert, but he has a clue
There are no experts in column 2, but they have hints.
Start by clicking on Judy's Card, then follow the hints.
I'm afraid I don't know much. Try asking Bill
There is only one expert in the corners.
Experts will be shown with a green background - remember who they are!
Expert
Gary
Rob
Karen
Gary
Judy
Donny
Karen
Rob
Judy
Click "Next" when you have flipped all of the cards.
There are two male and one female expert.
I think there's an expert in the first row... Try Chad
There is one expert above me in my column.
Mark is my supervisor. He's sure a smart guy.
Next
Expert
Debbie
Krista
Bill
Martin
Bert
Martin
Kristin
Bert
Bill
Remember who the 3 potential experts are?
Mark
Kevin
Marge
Alicia
Chad
Click on the cards that contained the 3 potential experts.
Click "Next"when finished.
Karen
Brian
Judy
Gary
Donny
Rob
Next
Debbie
Bill
Bert
Kristin
Martin
Which expert do you need?
Click on the experts' card to learn more information about them
I'm the supervisor of the evening shift EMS workers
I'm the therapy department manager
I'm the director of operations and resources
Mark
Donny
Debbie
Click "Next" when you have your answer
Next
Which expert do you need?
Next
Click "Send" to submit your answer then "Next" when done.
Why is Mark our expert?
Click "Send" to submit your answer then "Next" when done.
Select two answers.
Next
Let's go find the real Mark.
Next
Here he is!
He's in the EMS break room.
Found him!
Great work!
HROs rely on the experts to help us in times of need, even if they aren't in our department. Experts are the ones with the most expertise or knowledge, regardless of rank or title.
Mark Evening EMS Supervisor
I Can Rely on Experts!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Mark Evening EMS Supervisor
"For some reason, my staff did not clean that area. I'm not really sure where we went wrong. I was helping out the best I could."
We'll Figure It Out!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
Mark Evening EMS Supervisor
Why?
Why?
"Let's figure this out together."
Why?
Why?
Let's Do It!
Why?
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS did not clean it after the department closed.
Mark Evening EMS Supervisor
Why?
"Hmm.. we have never missed this area before, so our process should be fine.." Then, why didn't EMS clean the area?
Why?
Why?
Why?
Next
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS did not clean it after the department closed
Mark Evening EMS Supervisor
Why?
"Hmmm, we do get pulled to areas that serve patients 24/7. I heard there was an emergency yesterday evening."
Why?
Why?
Why?
That's It!
Step 7 Be a Veteran when you walk into the room
Why?
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 (higher priority) patient care area
Why?
"I wonder why/ what was the emergency?"
Why?
Why?
"I'll call that patient care area's supervisor."
Why?
Let's Do It!
Step 7 Be a Veteran when you walk into the room
"Hi, Mark. As a matter of fact, we did have a problem with our building."
Mark Evening EMS Supervisor
"Hi, Dr. Who. Did something happen in your department yesterday evening?"
What Happened?
"Myself and other staff saw water puddles. Weird, right?"
Mark Evening EMS Supervisor
"That is weird. Thank you, Dr. Who."
There's Our Why!
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"That's why! We talked about a pipe burst in that area during our huddle this morning.."
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
Why?
Same Here!
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
"Engineering confirmed the puddles came from busted pipes. I wonder why they busted?"
Why?
A pipe burst in the nearby stairwell of the building
Why?
Why?
Problem The therapy waiting room contained trip hazards.
Mark Evening EMS Supervisor
Why?
EMS was unable to clean after the department closed
"The last time this happened, the weather was freezing. Engineering said it happened again! That's our final 'why.'"
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
A pipe burst in the nearby stairwell of the building
Why?
The pipe froze from below zero temperatures
You're Right!
Step 7 Be a Veteran when you walk into the room
Mark Evening EMS Supervisor
"Engineering is working to prevent future pipe issues during cold weather. I will work with other EMS supervisors and employees on a solution to prevent this from happening again, just in case!"
Sounds Good!
Mark Evening EMS Supervisor
"This event is rare, but lead to high risks for our Veterans, visitors and staff. I need to discuss the event with my team and get their input."
Sounds Good!
Great work!
You found the root cause! We are always looking at improving our processes, but we can't do that until we understand the underlying issue.
Mark Evening EMS Supervisor
Continuous Process Improvement!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
What do you think, Mark?
"First, thank you for taking the time to let me know about this problem. You did a great job looking at the waiting room through the eyes of the Veteran."
"In EMS, when our job is almost done, our last step is to look at our cleaned area from the Veteran's perspective."
Mark Evening EMS Supervisor
"You were right to find me as the expert. I will personally go to our other evening areas to ensure they are safe. I will also look at our process for coverage when emergencies happen."
Thank YOU!
That's a great lesson to learn, Mark.
Take a moment to reflect...
We should all take the time to look at our work through the eyes of a Veteran. What have you noticed when you have taken a step back to look at your surroundings? Were there issues or concerns? Did you know where to find your resources?
Mark Evening EMS Supervisor
Done!
Lesson Learned:
We are here to serve our Veterans. Small changes in our daily routines can greatly improve the care we provide.
Mark Evening EMS Supervisor
High Reliability practices can be something as simple as picking up a loose paper off the ground.
Thank you, Mark. My supervisor would like me to share the lessons learned at our next huddle.
We're all HRO!
Click "Send" to submit your answer then "Next" when done.
Next
Now that we know our lessons learned,
what do we do with this information?
Click "Send" to submit your answer then "Next" when done.
Next
What does Closed-Loop Communication Look Like?
Drag the correct concepts into the middle section then check the solution.
All communications are acknowledged
One-way communication
Ensure clear understanding
Only relevant parties are notified
Team Focused
For leaders only
Assumptions
Use read-back method
Click "+Check Answers" then click "Continue"
Check Answers
Continue
Your Supervisor
"Hi HRO Ambassador. What did you find out?"
It's Simple, Really
Your Supervisor
"That is a great lesson learned. We should share this as a safety story so others hear the lesson too."
Great Idea!
Communication should always be a priority when working in a team. When we show good communication techniques, other people pick up on them and our Veterans receive even better care.
Communication should also be used to share our success.
Next
Congratulations! You have completed all the missions
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Commit to Zero Harm
As a TVAMC HRO Ambassador I commit to:
1. Veteran care and safety being my # 1 priotities. 2. Upholding the principles and values of HRO in my daily work. 3. Supporting the foundational practices of HRO (Safety Huddles, Visual Management Systems, Leader Rounding and Safety Forums). 4. Continuous Veteran engagement and service. 5. Remaining professional, kind, and courteous to all Veterans, families, and colleagues during all engagements. 6. Being fully present and focused on Veteran care, using cellphones only during scheduled breaks or emergencies.
Click on the " " in the upper right hand corner to sign your name on the line. Snip the signed commitment and place in Teams chat. Skip signing if class was in-person.
Next
high reliability organization
Post-Escape Survey
Click Here
Exit
CONGRATULATIONS, You Escaped!
Thank you for all you do every day to ensure zero harm for our Veterans!
For more HRO information, reach out to Regina Adkins, HRO Coordinator at regina.adkins@va.gov
Exit
Back
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone time to read the text.
Click on the purple button with the arrow after you complete the tasks to move forward.
Click "Ask For Help" on Teams if you need help from the class instructor.
Click "x" after reading the reminders.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Closed-Loop Communication...
All communications are acknowledged
Ensure clear understanding
Team Focused
Use read-back method