Always confirm location and jurisdiction map in Guru before scheduling.
Rye Harrison Update
A client issue occurred regarding a non-urgent medication pickup after hours.
Dr. Pisciotta and management apologized and reminded staff not to remain on calls with rude clients - contact Dr. Pisciotta directly for assistance.
All doctors (except Dr. Bardari) are available to help with these situations if needed.
💙 Leadership appreciates our after-hours support and is committed to maintaining respect and kindness toward the team.
Guru has been refreshed for easier navigation and accessibility. 🩵 New updates include expanded Exotics and Farm Animal sections. Team members are encouraged to suggest additional species or conditions to keep our resources growing and comprehensive! 🌎🐾
Guru Glow Up
Client Financial Concerns:
Always review Care Plan benefits before declining to schedule.
Clients may still have:
🩺 Additional covered exams
💵 Bonus discounts
VS
⏰ Time Management Reminder
Punch out promptly once relieved - incoming team member assumes all open chats, calls, and tasks.
>FIVE minutes past shift requires Hilary’s approval.
Time off Requests
Submit via Paycor at least 6 weeks in advance.
Late requests only approved if emergent.
Time
Requests
Care plan past due Collections ytd $147,090.00!!!!
Continue to update on:
Any aircall issues
merck chocolate toxicity calculator issues
See you next time!!!!! keep up the amazing work!!!
Teletriage Meeting Recap
Hilary Schiavone
Created on October 21, 2025
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Transcript
Teletriage Meeting Recap
Dr. Jenn’s Schedule Update
Rye Harrison Update
A client issue occurred regarding a non-urgent medication pickup after hours.- Dr. Pisciotta and management apologized and reminded staff not to remain on calls with rude clients - contact Dr. Pisciotta directly for assistance.
- All doctors (except Dr. Bardari) are available to help with these situations if needed.
- 💙 Leadership appreciates our after-hours support and is committed to maintaining respect and kindness toward the team.
Guru has been refreshed for easier navigation and accessibility. 🩵 New updates include expanded Exotics and Farm Animal sections. Team members are encouraged to suggest additional species or conditions to keep our resources growing and comprehensive! 🌎🐾
Guru Glow Up
Client Financial Concerns: Always review Care Plan benefits before declining to schedule.- Clients may still have:
- 🩺 Additional covered exams
- 💵 Bonus discounts
VS
⏰ Time Management Reminder- Punch out promptly once relieved - incoming team member assumes all open chats, calls, and tasks.
- >FIVE minutes past shift requires Hilary’s approval.
Time off Requests- Submit via Paycor at least 6 weeks in advance.
- Late requests only approved if emergent.
Time
Requests
Care plan past due Collections ytd $147,090.00!!!!
Continue to update on:- Any aircall issues
- merck chocolate toxicity calculator issues
See you next time!!!!! keep up the amazing work!!!
trick
A perfect conclusion
OR TREAT?