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Teletriage Meeting Recap

Hilary Schiavone

Created on October 21, 2025

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Transcript

Teletriage Meeting Recap

Dr. Jenn’s Schedule Update

  • Appointments now on Tuesdays and Fridays at Art at Kinston (105 W Blount St, Kinston, NC).
  • House Calls: Wednesdays only — for existing clients and Stephanie Jones (trainer) visits.
  • New Clients: Schedule at Teamworks or Art at Kinston.
  • Scheduling Colors: 🟩 Kinston | 🟨 Teamworks | 🩷 House Calls
  • Always confirm location and jurisdiction map in Guru before scheduling.

Rye Harrison Update

A client issue occurred regarding a non-urgent medication pickup after hours.
  • Dr. Pisciotta and management apologized and reminded staff not to remain on calls with rude clients - contact Dr. Pisciotta directly for assistance.
  • All doctors (except Dr. Bardari) are available to help with these situations if needed.
  • 💙 Leadership appreciates our after-hours support and is committed to maintaining respect and kindness toward the team.

Guru has been refreshed for easier navigation and accessibility. 🩵 New updates include expanded Exotics and Farm Animal sections. Team members are encouraged to suggest additional species or conditions to keep our resources growing and comprehensive! 🌎🐾

Guru Glow Up

Client Financial Concerns: Always review Care Plan benefits before declining to schedule.
  • Clients may still have:
  • 🩺 Additional covered exams
  • 💵 Bonus discounts

VS

⏰ Time Management Reminder
  • Punch out promptly once relieved - incoming team member assumes all open chats, calls, and tasks.
  • >FIVE minutes past shift requires Hilary’s approval.

Time off Requests
  • Submit via Paycor at least 6 weeks in advance.
  • Late requests only approved if emergent.

Time

Requests

Care plan past due Collections ytd $147,090.00!!!!

Continue to update on:
  • Any aircall issues
  • merck chocolate toxicity calculator issues

See you next time!!!!! keep up the amazing work!!!

trick

A perfect conclusion

OR TREAT?