high reliability organization
Virtual Escape Room
Start
How to use this Escape Room:
Click on the "?" icon in the top right corner and review the guidelines to use this escape room.
You can click on this icon any time in the escape room if you're unsure what to do next.
Got it
Disclaimer:
The people and situations in this escape room are fictional and are not based on real-life.
Got it
You are a High Reliability Organization (HRO) Ambassador on your way in to work at the Fargo VA Health Care System.
Got it
As you're walking through the door, you see a Veteran looking confused and unsure where to go.
You decide to stop and help.
(You have great customer service skills!)
It's About the Veteran!
You meet Harlan "Bud" Johnson
78 year old Male
Served 17 years in the Air Force as an aircraft mechanic
Has been married to his lovely wife, Dorothy, for 58 years
Has 4 children and 8 grandchildren, "6 boys and 2 girls!"
Enjoys fishing, gardening, and naps
"I couldn't imagine going anywhere else! I love it here at the Orlando VA!"
He's trying to find Physical Therapy.
Let's help him!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You walk with Mr. Bud Johnson to Physical Therapy.
Harlan "Bud" Johnson
"I sure appreciate your help!"
My Pleasure!
You arrive to Physical Therapy...
00:05
Harlan "Bud" Johnson
"Here we are."
"Hmm.. It sure is dark in here."
Click on the Lamp to turn on the lights.
Harlan "Bud" Johnson
"Here we are."
"Hmm.. It sure is dark in here."
Click on the Lamp to turn on the lights.
Harlan "Bud" Johnson
"I better watch where I'm going..."
"Much better!"
Free Papers
Help Mr. Bud Johnson find the 4 hazards in this room by clicking on the objects.
Click "Next" when done.
Unsecured Rug
Roller Chair
Coffee Spill
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
00:03
Great Work!
00:05
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Let's Call for Help!
Let's call our Environment Management Systems (EMS) Team.
Free Papers
Click on the icon
to pick up the phone
Unsecured Rug
Roller Chair
Coffee Spill
Dial extension 2782 to call EMS.
Then select "Call"
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
CALL
"EMS, how can I help you?"
Free Papers
We need your help in the physical therapy waiting room, please!
Unsecured Rug
Roller Chair
Coffee Spill
"Oh my, I'll be right over there!"
Free Papers
Thanks!
Unsecured Rug
Roller Chair
Coffee Spill
Harlan "Bud" Johnson
"Oh.. thank you so much! I would have gotten lost or hurt without you."
My Pleasure!
Great Work!
We know that HRO Values show us that "It's all about the Veteran."
Good Veteran care is high reliability.
I am HRO!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You better put a safety report in so it can be reviewed by the Patient Safety Team.
Let's Do It!
Find JPSR to submit a patient safety event.
Open the Intranet using Microsoft Edge.
Find JPSR to submit a patient safety event.
Great!
Click once on the "Down" arrow to scroll down on the page.
Find JPSR to submit a patient safety event.
You got it!
Click on the JPSR box to continue to the reporting system.
Find JPSR to submit a patient safety event.
Easy!
Click on the Department of Veterans Affairs Logo to enter your Patient Safety Event.
PSR Number PSR-#######
You did it!
The event has been saved.
Our daily huddle is starting soon - we better get going!
Let's Go!
You arrive to your working station just in time for your daily huddle
Yeah! Daily Huddle!
Your Supervisor
"Everyone's here, so let's get started."
Let's Do This!
Safety Huddle Prompts
Announcements
Safety Concerns
- Are there any safety concerns from the last 24 hours or anticipated today?
- Are there any deficiencies in equipmentm supplies, or staffing?
- Do we need to notify any other work areas about safety issues in our department?
- Follow up on outstanding safety issues
- Does anyone have any safety successes, kudos, or celebrations to share?
- Review announcements and roll down information.
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Are there any safety concerns from the last 24 hours or anticipated today?"
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Did you know the VA has a Visual Management System (VMS) that your department could use for huddles?
I do now!
Now is your chance to Speak Up about your experience with Mr. Bud Johnson.
You're Right!
Your Supervisor
Click "Send" to submit your answer then "Next" when done.
Next
Safety Huddle Prompts
Announcements
Safety Concerns
- Are there any safety concerns from the last 24 hours or anticipated today?
- Are there any deficiencies in equipmentm supplies, or staffing?
- Do we need to notify any other work areas about safety issues in our department?
- Follow up on outstanding safety issues
- Does anyone have any safety successes, kudos, or celebrations to share?
- Review announcements and roll down information.
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Thank you HRO Ambassador. Let's talk more after huddle to see what we can do to improve Veteran safety."
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Sounds great!
Your Supervisor reads through the rest of the safety prompts for daily huddle. She mentioned a pipe burst in the North Wing, which doesn't effect our area.
You meet with her afterwards in her office.
Next
Great work!
In a high reliability organization, we as employees must feel comfortable speaking up for safety. It's our duty and our right to do so.
I Can Speak Up!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Your Supervisor
"Thanks for meeting with me. Tell me more about your safety concern."
Tell Her More
Your Supervisor
"Hmm.. That's unusual. We should find out more about this situation."
Your Supervisor gives you the task of finding out what happened. You're now a safety event reviewer.
How do I do that?
Time to Play:
Find The Expert!
Let's Go!
I don't know much. Gary's been around for years, maybe he knows?
The person to my left is not an expert.
The last expert has the same color hair as me.
There is only one expert with white hair.
Click on staff member's cards to reveal a clue.
Use the clues to find the 3 experts among the staff.
Expert
Marge
Mark
Kevin
Alicia
Chad
Kevin
Chad
Marge
Alicia
The person with glasses is not an expert, but he has a clue
There are no experts in column 2, but they have hints.
Start by clicking on Judy's Card, then follow the hints.
I'm afraid I don't know much. Try asking Bill
There is only one expert in the corners.
Experts will be shown with a green background - remember who they are!
Expert
Gary
Rob
Karen
Gary
Judy
Donny
Karen
Rob
Judy
There are two male and one female expert.
I think there's an expert in the first row... Try Chad
There is one expert above me in my column.
Click "Next" when you have flipped all of the cards.
Mark is my supervisor. He's sure a smart guy.
Next
Expert
Debbie
Krista
Bill
Martin
Bert
Martin
Kristin
Bert
Bill
Remember who the experts are?
Mark
Kevin
Marge
Alicia
Chad
Click on the cards that contained the experts.
Click "Next"when you have identified the three experts.
Karen
Brian
Judy
Gary
Donny
Rob
Next
Debbie
Bill
Bert
Kristin
Martin
Which expert do you need?
Click on the experts' card to learn more information about them
I'm the supervisor of the evening shift EMS workers
I'm the therapy department manager
I'm the director of operations and resources
Mark
Donny
Debbie
Click "Next" when you have your answer
Next
Which expert do you need?
Next
Click "Send" to submit your answer then "Next" when done.
Why is Mark our expert?
Click "Send" to submit your answer then "Next" when done.
Select two answers.
Next
Let's go find the real Mark.
Next
Here he is!
He's in the EMS break room.
Found him!
Great work!
A high reliability organization relies on the experts to help us in times of need, even if they aren't in our department.
Mark Evening EMS Supervisor
I Can Rely on Experts!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Mark Evening EMS Supervisor
"I'm not really sure where we went wrong. I was helping out the best I could."
We'll Figure It Out!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
Mark Evening EMS Supervisor
Why?
Why?
"Let's figure this out together."
Why?
Why?
Let's Do It!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
Why?
"Hmm.. we have never missed this area before, so our process must be fine.."
Why?
Why?
Why?
Next
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
Why?
"Yeah, we do get pulled to areas that have patients 24/7. I heard there was an emergency."
Why?
Why?
Why?
That's It!
Step 7 Be a Veteran when you walk into the room
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"I wonder what the emergency was?"
Why?
Why?
"I'll call that patient care area's supervisor."
Why?
Let's Do It!
Step 7 Be a Veteran when you walk into the room
"Hi, Mark. As a matter of fact, we did have a problem with our building."
Mark Evening EMS Supervisor
"Hi, Dr. Who. Did something happen in your department yesterday evening?"
What Happened?
"Myself and other staff saw water puddles. Weird, right?"
Mark Evening EMS Supervisor
"That is weird. Thank you, Dr. Who."
There's Our Why!
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"We're making great progress."
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
"We talked about a pipe burst in our huddle this morning.."
Why?
Same Here!
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
"Wow, it's amazing what we can find out with this tool."
Why?
A pipe burst in the nearby stairwell of the building
Why?
The pipe froze from below zero temperatures
Now What?
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"The last time this happened, the weather was freezing. I bet that's our final 'why.'"
"You're good at this!"
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
A pipe burst in the nearby stairwell of the building
Why?
You're Right!
Step 7 Be a Veteran when you walk into the room
Mark Evening EMS Supervisor
"This is a great opportunity to figure out how we can prevent this from happening again. I'll work on a solution with my supervisors.
Sounds Good!
Great work!
You found the "Why!" We are always looking at improving our processes, but we can't do that until we understand the underlying issue.
Mark Evening EMS Supervisor
Continuous Process Improvement!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
What do you think, Mark?
"Thank you so much for taking the time to let me know about this problem. You did a great job looking at the waiting room through the eyes of the Veteran."
"In EMS, when our job is almost done, our last step is to look at our cleaned area from the Veteran's perspective."
Mark Evening EMS Supervisor
"You were right to find me as the expert. I will personally go to our other evening areas to ensure they are safe. I will also look at our process for coverage when emergencies happen."
Thank YOU!
That's a great lesson to learn, Mark.
We could all take the time to look at our work through the eyes of a Veteran. What have you seen when you have had to take a step back and see your surroundings? Did you know where to find your resources?
Mark Evening EMS Supervisor
Take a moment to reflect.
Done!
Lesson Learned:
We are here to serve our Veterans. Small changes in our daily routines can greatly improve the care we provide.
Mark Evening EMS Supervisor
High Reliability practices can be something as simple as picking up a loose paper off the ground.
We're all HRO!
Click "Send" to submit your answer then "Next" when done.
Next
Now that we know our lessons learned,
what do we do with this information?
Click "Send" to submit your answer then "Next" when done.
Next
What does Closed-Loop Communication Look Like?
Drag the correct concepts into the middle section then check the solution.
All communications are acknowledged
One-way communication
Ensure clear understanding
Only relevant parties are notified
Team Focused
For leaders only
Assumptions
Use read-back method
Solution
Click "+Solution" to check your answer then click "Continue"
Continue
Your Supervisor
"Hi HRO Ambassador. What did you find out?"
It's Simple, Really
Your Supervisor
"That is a great lesson learned. We should share this as a safety story so others hear the lesson too."
Great Idea!
Communication should always be a priority when working in a team. When we show good communication techniques, other people pick up on them and our Veterans receive even better care.
Communication should also be used to share our success.
I Deserve It!
How can we expect an impact by sharing a safety story?
Drag and drop the people involved if each group shares the safety story
Veterans
(who did you share the story with? who will they share it with? who will it impact?)
Your Supervisor
HRO Ambassador (You)
Mark
Then click "+ Info"
Your Service Area
Mark's Supervisor
Higher Leadership
Other Service Areas
Caregivers/Families
Contractors
EMS
Next
Info
Great work!
Communication comes in many shapes and forms. At the Fargo VA, we want only the best for our Veterans, so communicate clearly, especially our successes.
Clear Communication!
Congratulations! You have completed all the missions
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Certificate
HRO Virtual Escape Room
You have always been practicing High Reliability Principles. Now you know that you are valuable to the HRO Mission and the care of our Veterans. Thank you for all you do.
Click on the " " in the upper right hand corner to sign your name on the line.
Next
high reliability organization
Post-Escape Survey
xxx
Click Here
Certificate
Are you sure you want to exit?
Exit
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Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Click "x" after reading the reminders.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
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Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Closed-Loop Communication...
All communications are acknowledged
Ensure clear understanding
Team Focused
Use read-back method
OVAHCS HRO Virtual Escape Room
Kay
Created on October 21, 2025
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Transcript
high reliability organization
Virtual Escape Room
Start
How to use this Escape Room:
Click on the "?" icon in the top right corner and review the guidelines to use this escape room.
You can click on this icon any time in the escape room if you're unsure what to do next.
Got it
Disclaimer:
The people and situations in this escape room are fictional and are not based on real-life.
Got it
You are a High Reliability Organization (HRO) Ambassador on your way in to work at the Fargo VA Health Care System.
Got it
As you're walking through the door, you see a Veteran looking confused and unsure where to go.
You decide to stop and help.
(You have great customer service skills!)
It's About the Veteran!
You meet Harlan "Bud" Johnson
78 year old Male
Served 17 years in the Air Force as an aircraft mechanic
Has been married to his lovely wife, Dorothy, for 58 years
Has 4 children and 8 grandchildren, "6 boys and 2 girls!"
Enjoys fishing, gardening, and naps
"I couldn't imagine going anywhere else! I love it here at the Orlando VA!"
He's trying to find Physical Therapy.
Let's help him!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You walk with Mr. Bud Johnson to Physical Therapy.
Harlan "Bud" Johnson
"I sure appreciate your help!"
My Pleasure!
You arrive to Physical Therapy...
00:05
Harlan "Bud" Johnson
"Here we are."
"Hmm.. It sure is dark in here."
Click on the Lamp to turn on the lights.
Harlan "Bud" Johnson
"Here we are."
"Hmm.. It sure is dark in here."
Click on the Lamp to turn on the lights.
Harlan "Bud" Johnson
"I better watch where I'm going..."
"Much better!"
Free Papers
Help Mr. Bud Johnson find the 4 hazards in this room by clicking on the objects.
Click "Next" when done.
Unsecured Rug
Roller Chair
Coffee Spill
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
00:03
Great Work!
00:05
Next
Harlan "Bud" Johnson
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
Let's Call for Help!
Let's call our Environment Management Systems (EMS) Team.
Free Papers
Click on the icon
to pick up the phone
Unsecured Rug
Roller Chair
Coffee Spill
Dial extension 2782 to call EMS.
Then select "Call"
Free Papers
Unsecured Rug
Roller Chair
Coffee Spill
CALL
"EMS, how can I help you?"
Free Papers
We need your help in the physical therapy waiting room, please!
Unsecured Rug
Roller Chair
Coffee Spill
"Oh my, I'll be right over there!"
Free Papers
Thanks!
Unsecured Rug
Roller Chair
Coffee Spill
Harlan "Bud" Johnson
"Oh.. thank you so much! I would have gotten lost or hurt without you."
My Pleasure!
Great Work!
We know that HRO Values show us that "It's all about the Veteran."
Good Veteran care is high reliability.
I am HRO!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
You better put a safety report in so it can be reviewed by the Patient Safety Team.
Let's Do It!
Find JPSR to submit a patient safety event.
Open the Intranet using Microsoft Edge.
Find JPSR to submit a patient safety event.
Great!
Click once on the "Down" arrow to scroll down on the page.
Find JPSR to submit a patient safety event.
You got it!
Click on the JPSR box to continue to the reporting system.
Find JPSR to submit a patient safety event.
Easy!
Click on the Department of Veterans Affairs Logo to enter your Patient Safety Event.
PSR Number PSR-#######
You did it!
The event has been saved.
Our daily huddle is starting soon - we better get going!
Let's Go!
You arrive to your working station just in time for your daily huddle
Yeah! Daily Huddle!
Your Supervisor
"Everyone's here, so let's get started."
Let's Do This!
Safety Huddle Prompts
Announcements
Safety Concerns
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Are there any safety concerns from the last 24 hours or anticipated today?"
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Did you know the VA has a Visual Management System (VMS) that your department could use for huddles?
I do now!
Now is your chance to Speak Up about your experience with Mr. Bud Johnson.
You're Right!
Your Supervisor
Click "Send" to submit your answer then "Next" when done.
Next
Safety Huddle Prompts
Announcements
Safety Concerns
Team bulding and potluck next Wednesday. Theme is favorite appetizers!
Ecalated Concerns
Work on heating/cooling system happened last Tuesday. Let me know if there are any concerns now that it's fixed.
Your Supervisor
"Thank you HRO Ambassador. Let's talk more after huddle to see what we can do to improve Veteran safety."
Safety Successes
Kudos and Celebration
Max finished his important report and received great feedback. Great work Max!
Brenda's process change showed an 87% decrease in Veteran harm. Great work Brenda!
Your teams' names here
Sounds great!
Your Supervisor reads through the rest of the safety prompts for daily huddle. She mentioned a pipe burst in the North Wing, which doesn't effect our area.
You meet with her afterwards in her office.
Next
Great work!
In a high reliability organization, we as employees must feel comfortable speaking up for safety. It's our duty and our right to do so.
I Can Speak Up!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Your Supervisor
"Thanks for meeting with me. Tell me more about your safety concern."
Tell Her More
Your Supervisor
"Hmm.. That's unusual. We should find out more about this situation."
Your Supervisor gives you the task of finding out what happened. You're now a safety event reviewer.
How do I do that?
Time to Play:
Find The Expert!
Let's Go!
I don't know much. Gary's been around for years, maybe he knows?
The person to my left is not an expert.
The last expert has the same color hair as me.
There is only one expert with white hair.
Click on staff member's cards to reveal a clue.
Use the clues to find the 3 experts among the staff.
Expert
Marge
Mark
Kevin
Alicia
Chad
Kevin
Chad
Marge
Alicia
The person with glasses is not an expert, but he has a clue
There are no experts in column 2, but they have hints.
Start by clicking on Judy's Card, then follow the hints.
I'm afraid I don't know much. Try asking Bill
There is only one expert in the corners.
Experts will be shown with a green background - remember who they are!
Expert
Gary
Rob
Karen
Gary
Judy
Donny
Karen
Rob
Judy
There are two male and one female expert.
I think there's an expert in the first row... Try Chad
There is one expert above me in my column.
Click "Next" when you have flipped all of the cards.
Mark is my supervisor. He's sure a smart guy.
Next
Expert
Debbie
Krista
Bill
Martin
Bert
Martin
Kristin
Bert
Bill
Remember who the experts are?
Mark
Kevin
Marge
Alicia
Chad
Click on the cards that contained the experts.
Click "Next"when you have identified the three experts.
Karen
Brian
Judy
Gary
Donny
Rob
Next
Debbie
Bill
Bert
Kristin
Martin
Which expert do you need?
Click on the experts' card to learn more information about them
I'm the supervisor of the evening shift EMS workers
I'm the therapy department manager
I'm the director of operations and resources
Mark
Donny
Debbie
Click "Next" when you have your answer
Next
Which expert do you need?
Next
Click "Send" to submit your answer then "Next" when done.
Why is Mark our expert?
Click "Send" to submit your answer then "Next" when done.
Select two answers.
Next
Let's go find the real Mark.
Next
Here he is!
He's in the EMS break room.
Found him!
Great work!
A high reliability organization relies on the experts to help us in times of need, even if they aren't in our department.
Mark Evening EMS Supervisor
I Can Rely on Experts!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Mark Evening EMS Supervisor
"I'm not really sure where we went wrong. I was helping out the best I could."
We'll Figure It Out!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
Mark Evening EMS Supervisor
Why?
Why?
"Let's figure this out together."
Why?
Why?
Let's Do It!
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
Why?
"Hmm.. we have never missed this area before, so our process must be fine.."
Why?
Why?
Why?
Next
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
Why?
"Yeah, we do get pulled to areas that have patients 24/7. I heard there was an emergency."
Why?
Why?
Why?
That's It!
Step 7 Be a Veteran when you walk into the room
Click "Send" to submit your answer then "Next" when done.
Next
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"I wonder what the emergency was?"
Why?
Why?
"I'll call that patient care area's supervisor."
Why?
Let's Do It!
Step 7 Be a Veteran when you walk into the room
"Hi, Mark. As a matter of fact, we did have a problem with our building."
Mark Evening EMS Supervisor
"Hi, Dr. Who. Did something happen in your department yesterday evening?"
What Happened?
"Myself and other staff saw water puddles. Weird, right?"
Mark Evening EMS Supervisor
"That is weird. Thank you, Dr. Who."
There's Our Why!
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"We're making great progress."
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
"We talked about a pipe burst in our huddle this morning.."
Why?
Same Here!
Step 7 Be a Veteran when you walk into the room
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
"Wow, it's amazing what we can find out with this tool."
Why?
A pipe burst in the nearby stairwell of the building
Why?
The pipe froze from below zero temperatures
Now What?
Problem The therapy waiting room contained trip hazards.
Why?
EMS was unable to clean after the department closed
Mark Evening EMS Supervisor
EMS staff member was emergently pulled to a 24/7 patient care area
Why?
"The last time this happened, the weather was freezing. I bet that's our final 'why.'"
"You're good at this!"
Staff called EMS requesting immediate help after finding pools of water in 24/7 patient care area
Why?
Why?
A pipe burst in the nearby stairwell of the building
Why?
You're Right!
Step 7 Be a Veteran when you walk into the room
Mark Evening EMS Supervisor
"This is a great opportunity to figure out how we can prevent this from happening again. I'll work on a solution with my supervisors.
Sounds Good!
Great work!
You found the "Why!" We are always looking at improving our processes, but we can't do that until we understand the underlying issue.
Mark Evening EMS Supervisor
Continuous Process Improvement!
Complete all missions to get your class credit
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
What do you think, Mark?
"Thank you so much for taking the time to let me know about this problem. You did a great job looking at the waiting room through the eyes of the Veteran."
"In EMS, when our job is almost done, our last step is to look at our cleaned area from the Veteran's perspective."
Mark Evening EMS Supervisor
"You were right to find me as the expert. I will personally go to our other evening areas to ensure they are safe. I will also look at our process for coverage when emergencies happen."
Thank YOU!
That's a great lesson to learn, Mark.
We could all take the time to look at our work through the eyes of a Veteran. What have you seen when you have had to take a step back and see your surroundings? Did you know where to find your resources?
Mark Evening EMS Supervisor
Take a moment to reflect.
Done!
Lesson Learned:
We are here to serve our Veterans. Small changes in our daily routines can greatly improve the care we provide.
Mark Evening EMS Supervisor
High Reliability practices can be something as simple as picking up a loose paper off the ground.
We're all HRO!
Click "Send" to submit your answer then "Next" when done.
Next
Now that we know our lessons learned,
what do we do with this information?
Click "Send" to submit your answer then "Next" when done.
Next
What does Closed-Loop Communication Look Like?
Drag the correct concepts into the middle section then check the solution.
All communications are acknowledged
One-way communication
Ensure clear understanding
Only relevant parties are notified
Team Focused
For leaders only
Assumptions
Use read-back method
Solution
Click "+Solution" to check your answer then click "Continue"
Continue
Your Supervisor
"Hi HRO Ambassador. What did you find out?"
It's Simple, Really
Your Supervisor
"That is a great lesson learned. We should share this as a safety story so others hear the lesson too."
Great Idea!
Communication should always be a priority when working in a team. When we show good communication techniques, other people pick up on them and our Veterans receive even better care.
Communication should also be used to share our success.
I Deserve It!
How can we expect an impact by sharing a safety story?
Drag and drop the people involved if each group shares the safety story
Veterans
(who did you share the story with? who will they share it with? who will it impact?)
Your Supervisor
HRO Ambassador (You)
Mark
Then click "+ Info"
Your Service Area
Mark's Supervisor
Higher Leadership
Other Service Areas
Caregivers/Families
Contractors
EMS
Next
Info
Great work!
Communication comes in many shapes and forms. At the Fargo VA, we want only the best for our Veterans, so communicate clearly, especially our successes.
Clear Communication!
Congratulations! You have completed all the missions
Mission 3
Mission 2
Mission 1
Deference to Expertise
Duty to Speak Up
It's About the Veteran
Mission 5
Mission 4
Clear Communication
Continuous Process Improvement
Certificate
HRO Virtual Escape Room
You have always been practicing High Reliability Principles. Now you know that you are valuable to the HRO Mission and the care of our Veterans. Thank you for all you do.
Click on the " " in the upper right hand corner to sign your name on the line.
Next
high reliability organization
Post-Escape Survey
xxx
Click Here
Certificate
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Exit
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Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
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Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Escape Room Reminders:
Read all directions carefully.
Boxes with the icon indicates a task to complete or directions for moving forward.
If you don't see a way through, give the slide time to advance automatically. Some information might be delayed to allow everyone to read the text.
Click on the blue button with the arrow after you complete the tasks to move on to the next slide.
Click "Ask For Help" on Teams if you need help from the class instructor.
Closed-Loop Communication...
All communications are acknowledged
Ensure clear understanding
Team Focused
Use read-back method