The Foundation: Non-Negotiables
Before you can suggest an alternative, you must understand what is truly important to the person you are speaking with.
"We would love a quiet, relaxing beach holiday"
Initial Request
Your job is to use effective questioning to dig below the surface.
The non-negotiables
Must have a private villa.
Click the see what this might look like
No children in the resort area.
Access to spa facilites and treatments.
The Foundation: Non-Negotiables
Elise Brewster
Created on October 21, 2025
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Transcript
The Foundation: Non-Negotiables
Before you can suggest an alternative, you must understand what is truly important to the person you are speaking with.
"We would love a quiet, relaxing beach holiday"
Initial Request
Your job is to use effective questioning to dig below the surface.
The non-negotiables
Must have a private villa.
Click the see what this might look like
No children in the resort area.
Access to spa facilites and treatments.