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CSS October Team Mtg

Vincent Scaglione

Created on October 21, 2025

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Transcript

HAPPY

Halloween!

Customer Success October 2025 Meeting

Accelerate Incentive

Presented by: Danielle Wirhowski
  • Oppy will be made
  • Work Orders marked as Simulation Tech
  • Danielle needs to connect with customer 4-6 weeks out

Sherri - Tulsa CCScott - Froedtert Memorial Liza - Mama Anne Replacement

SHout outs

FReedom Flex

Updates!
  • Will go out after 3 months instead of right when the order is placed
  • Will come from the PSSC so customer replies, it no longer goes to CSS
  • What happens if a customer wants to upgrade their Windows 7 3G Manikin to Windows 10
  • Working on new part numbers that will create w/o to have equipment returned when upgrading...more to come

MAma Anne Replacement & Simman CC

Updates!

ProTech Alignment

  • Tech Refresh: Computers, Simpads & Linkboxes replaced when refreshing a 3 or more years of renewal
  • Repairs: How does it work, who is doing the repairs
  • PM on expired coverage - do not offer to customer
  • Questions, Feedback

Vitally Discussion

Give me your ideas