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New Genesys Navigation Experience - ENG
GBS/WW
Created on October 20, 2025
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Transcript
New Genesys Navigation Experience
Module
Start
Instructions
This short uptraining session will walk you through the recent Genesys Cloud updates. Watch the video carefully to see what’s new in the platform interface and navigation. Answer the two questions that follow to check your understanding.
This quick activity ensures you’re up to speed with the latest changes designed to make your Genesys experience smoother and more intuitive.
Next
Next
Knowledge Check
Next
Knowledge Check
Next
You’re all caught up!
Thank you for taking the time to go through the Genesys Cloud update! We appreciate your attention and commitment to staying up to date. For more details or specific guidance on the new navigation and features, please click on the link below. Your smooth experience and productivity remain our top priority.