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DFM - ELP

GBS/WW

Created on October 20, 2025

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Transcript

eDUCATIONAL LEARNING PROCESS

DIRECT FEEDBACK MODEL (dfm)

TRACK

EXPLAIN

REINFORCE

INQUIRE

DESCRIBE

CHANGE

Briefly describe any issues, errors, or improvement areas affecting your workflow.

Reinforces strengths, acknowledges achievements.

Explore the other person's experience, ask for the other person’s perspective.

Clearly establish the purpose and context of the interaction from the start. Be factual and objective.

Agree on how you’ll monitor improvement and offer support.

Clearly state what you’d like to see done differently.