M4: Improving Communication: Body Language

Body Language

Body language communicates emotion, trust, and respect before any words are spoken.Why It Matters:Over 50% of meaning comes from nonverbal cues. Nonverbal behaviors can strengthen or weaken your message.

Positive Cues

Negative Cues

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Adjusting for Culture, Age, and Emotional State

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Emotional State: Match your tone and movement to help patients feel safe and heard. Example: Give space to upset patients; engage gently with anxious ones.

Age: Older adults may prefer formality and slower pacing; younger patients may prefer relaxed posture. Example: Younger patients may appreciate humor; older ones may prefer steady calm.

Culture: Eye contact, gestures, and space can have different meanings — observe and adapt. Example: In some cultures, avoiding eye contact shows respect.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

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Emotional State

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Culture

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Age

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Think About It:

• How does your body language communicate respect and care?
• What might patients see when you’re feeling rushed or distracted?

Awareness starts with you. Your presence and posture set the tone for every interaction.

When unsure, follow the patient’s lead — mirror calmness and comfort.

Key Takeaways

Over half of what we communicate is nonverbal.

Positive body language shows empathy and respect.

Negative cues can create barriers to trust.

Adjust for culture, age, and emotion.

Remember: Your actions speak before your words. Make sure they say “I care."