Phase 2 - What support can I access throughout this time of change?

What support can I access throughout this time of change?

This is an interactive resource. Click into the boxes which best describe your position, to find information on what support may be most useful to you.

I am looking for support available to all staff

I am looking for support as a line manager

All staff have 24/7 access to our EAP

0800 882 4102

pam-assist.co.uk

code: Crisis

(Employee Assistance Programme)

I am looking for support available to all staff

1-1 Coaching Support

These are sessions available with an external coach to offer a focussed, confidential space to help navigate uncertainty and change and plan next steps. A one-off coaching session offers focused, practical support to help you navigate employment change with clarity, confidence, and a clear plan for your next steps. It’s a dedicated space to reflect, explore options, and identify actions that move you forward. It’s not ongoing career counselling or long-term mentoring, but a targeted conversation designed to give you insight, focus, and momentum right now. As part of a targeted offer of support for staff from diverse communities, staff with lived experience of homelessness, staff with a disability and or staff who are LGBTQI+, we have commissioned coaching support from provider Jenny Garrett Global, to ensure coaches are available who can relate to staff with similar or shared experiences.

Please click on a coach to find out more

Collette Ryan

Dina Rana

Laurell Hector

Nicole Etienne

David Gowling

To request a 121 session, please follow the button and complete the short form - the L&OD team will link you up directly with the coach to arrange time/date.

Request 1-2-1 Coaching

I am looking for support available to all staff

Self-directed resources

Live sessions

E-learning on Crisis Learn

Navigating Change Listening Circles

• Positive Mental Health at Work
• Building Resilience
• Feeling Resilient
• Mindfulness
• Making the Change
• Avoiding Burnout
• Managing Work Anxiety
• Your Wellbeing

A supportive space to share experiences, reflect together, and explore ways to manage uncertainty while considering possible next steps in small groups.

Go to Crisis Learn

12th November - 2pm-3:30pm

24th November - 2pm-3:30pm

Staff Wellbeing

• Wellbeing Site

Useful links

e.g. information on Headspace app, wellbeing leave, EAP

Workplace Adjustments Process and resources

• Zentangles -Mindful Dooding

I am looking for support as a line manager

Self-directed resources

E-learning on Crisis Learn

Leader Library Toolkits

• Positive Mental Health at Work
• Building Resilience
• Feeling Resilient
• Mindfulness
• Positive Mental Health at Work for managers

• Having difficult conversations
• Psychological Safety
• Active Listening
• Reflection
• Coaching questions

• Making the Change
• Managing Change
• Avoiding Burnout
• Managing Work Anxiety
• Your Wellbeing

• Preparing for Change
• Self-Awareness
• Practicing Self-Care
• Neurodiversity
• Using the Leadership Framework

Go to Leader Library

Go to Crisis Learn

Go to Crisis Leadership Framework

Dina Rana

With over 25 years’ experience in Strategic Marketing, Organisational Change and Executive Coaching roles across client side, agency and start-ups like the BBC, Boots, Bristol Myers Squibb and Girlguiding, Dina knows first-hand the challenges of leading complex teams with complex needs.

As an Executive Coach, Dina has over a decade of accredited Coaching hours. Using her insightful and intuitive style plus expert listening and questioning for what isn’t said, clients can expect to gently open up what’s holding them back in a safe and supportive space. It’s leading in the context of several senior Diversity and Inclusion roles that’s given her passion for personally and professionally developing under-represented groups.Dina passionately supports inclusive leadership that helps clients integrate their whole self and stand in their strengths. Using a range of tools and formal training from Coaching, Hypno-Therapy, Marketing, HR, Psychotherapy and Systemic Constellation work. Dina also facilitates leadership workshops and speaks on personal effectiveness topics.

Nicole Eitenne

Nicole is a Chartered Coaching Psychologist and trauma-educated practitioner with significant expertise in supporting individuals during periods of organisational change and uncertainty.

She specialises in trauma-informed coaching and mind-body approaches, helping clients manage stress, build resilience, and sustain wellbeing. Drawing on her advanced training in coaching psychology and positive psychology, Nicole guides people through complex transitions, including redundancy, with respect, sensitivity, and practical tools to support emotional processing and renewed confidence. Her work is grounded in the belief that change, though challenging, can also open pathways to new possibilities, empowerment, and personal growth. Nicole integrates evidence-based wellbeing practices, mind-body awareness, and a strengths-led approach to help individuals reconnect with their inner resources, move through uncertainty, and reimagine future opportunities. She offers a non-judgmental, supportive coaching environment focused on psychological safety, self-compassion, and pragmatic action, enabling clients to navigate change authentically and with hope. With experience across diverse professional settings, Nicole’s coaching supports individuals facing redundancy in managing loss, regaining clarity, and building the confidence needed for next steps. Her sessions are tailored, collaborative, and deeply rooted in practical wellbeing and transformational thinking.

David Gowling

David is a motivated and insightful coach and facilitator, with more than 10,000 hours of coaching experience. He has 28 years’ experience working with blue chip organisations, SME’s, governments departments and charities; and has worked with Crisis for 9 years. ualified with a degree in psychology and an MBA, David brings a structured approach to coaching that is academically sound, however practical and in the ‘real world’. David works with you to develop a confidential and safe space. He listens to you and focusses the whole session on you and your concerns, so that you move forward with more confidence and belief that your actions can make the difference.

Laurell Hector

Coaching Specialisms

• Career coaching and transition
• Outplacement - CV writing / mock interview preparation
• Developing presentation skills
• Developing self-leadership skills
• Developing personal effective for impact
• Collaborating and networking skills

• Developing emotional intelligence
• Managing change for self and others Developing high performing teams
• Personal impact, and brand development
• Developing self-confidence
• Building Emotional Intelligence Skills
• Developing interpersonal skills

An accomplished Organisational Development, Learning Specialist and Executive Coach with over 30 years’ experience. With an entrepreneurial flair, and substantial success in supporting individuals in their learning and development and organisational development strategies. Working within private, public and third sector organisations in both domestic and international environments. With lessons learnt and her strong operational background coaching individuals to grow and be the best they can be is something Laurell is passionate about. Laurell has an entrepreneurial flair and collaborates effectively with stakeholders in the design and execution of customized programmes. Laurell’s passion for her work allows her to develop impactful coaching solutions aimed at effecting change, providing innovative thinking in problem solving and conflict management. Laurell is committed to operational and personal excellence. As a published author and a regularly pursued conference speaker and panel expert, Laurell believes that her role is to shape people for their future.

Collette Friday

Coaching Specialisms

• Career coaching and role transition
• Developing leadership skills
• Collaborating and networking skills
• Developing emotional intelligence
• Leading self and teams through complex change

• Developing high performing teams
• Personal gravitas, impact, and brand
• Developing confidence
• Building resilience and working positively
• Communication and Influence

Throughout her career, Collette has witnessed the transformative effect of coaching on individuals, teams, and organisations; coaching becomes truly powerful when individuals enhance their self-awareness and recognise the impact they have on others or within situations. This awareness often drives them to take ownership and initiate meaningful actions, resulting in sustained behavioural change / mindset shifts. Leveraging a variety of feedback tools, as well as team and leadership models, Collette equips individuals with valuable insights and practical approaches. These tools support their own analysis of behaviours or situations, leading to impactful reflection and positive change. Collette is passionate, inquisitive, and committed to creating a safe, confidential space where open dialogue and reflective thinking can flourish, encouraging action and growth. Over 35 years of HR experience in corporate roles, both as an internal and external consultant, spanning public and private sectors - from small enterprises to large, global matrix organisations.