GOL25-2-022/039_Cav_LESSON 3

Lesson 3

Handling the phone: taking and leaving messages

Lesson 3

What is this lesson about?

COMMUNICATION TOPIC Survey reveals most common daily mishap VERBS Past tense: Past simple, Past continuous, Past perfect BUSINESS TOPIC 1. Handling the phone: taking and leaving messages 2. Making an Appointment BUSINESS VOCABULARY Common business terms

Lesson 3

BUSINESS VOCABULARY: Common business terms

Vocabulary related to business language in the office "Improving your business English vocabulary for the workplace" Why is business English vocabulary important? - Common business terms - Examples of essential business vocabulary -> Say a sentence with 1 business word. Business English Vocabulary: glossario dei termini inglesi aziendali

Lesson 3

VERBS

Past tense Past simple Past continuous Phrasal verbs Collocation DO, GO, PLAY

Lesson 3

BUSINESS TOPIC Leaving a message

Listen to someone leaving a message to practise and improve your listening skills.. Jane: Would you like to leave a message? Peter: Yes, please. Could you tell her that Peter Griffin called? Listening

Lesson 3

BUSINESS TOPIC Making an Appointment

Best practices for making an appointment 1. Clarifying and asking for information2. Taking and leaving messages3. Summarising a telephone message What is the thing you find most difficult on the telephone? The thing I find most difficult at the phone is __________ Can you think of 2 things we could do to improve your telephoning skills in English? To improve my English telephone skills, I could __________ For example, I could listen to English calls and repeat them with classmates for practice...

Lesson 3

COMMUNICATION TOPIC Survey reveals most common daily mishaps

Questions, discussions and conversations about mishaps. Mishap = piccolo incidente/piccola disavventura Have you experienced any mishaps within the last week? Have you experienced any of the mishaps on the list more than once? What are some of the funniest mishaps you've ever had? Do you agree that mishaps are just part of life?

Do you have questions?

• Most of the course will be offered in English to encourage you to speak, think, and find meaning using what you already know.
• You are encouraged to guess, explore, and search for what you don’t know.
• Try using synonyms or similar expressions to say the same thing: communication doesn’t have to be perfect to be effective. In real life and in real jobs, you cannot know everything, and that’s okay.
• If you don’t understand something, ask! Asking shows you're paying attention.
• You can always learn, that’s why it’s important to be curious and proactive, especially when using a foreign language.

Thank you for taking the course!