SOFTSKILLS+
Cool Down Crew: Conflict Solvers
Start
Welcome to our new learning adventure, where you will learn how to improve your communication skills and hopefully have fun while doing it!
Next
Game Instructions
- đLook at the different scenarios and answer the questions based on what you see.
- đTap or click to choose answers or actions.
- đŻUse what you have learned to help Jay solve the problem in a calm and peaceful way.
- â If you make a mistake, thatâs okay, you can try again to improve your solution.
Next
Jay is walking in the school hall and accidentally bumps into another student. The student drops his books on the floor and looks upset. They react with frustration and seem angry.
Next
Jay tries to explain, but theyâre both upset.
Next
Jay takes a deep breath and says, âIâm really sorry.â They both smile and pick up the books together.
Next
Letâs help Jay learn what a conflict looks like and how it can be fixed! Flip the cards to find out!
Situation 1
Title
Situation 2
Title
Start of Problem (disagreement)
Use this side to give more information about a topic.
Getting Worse (escalation)
Use this side to give more information about a topic.
Subtitle
Jay bumps into the student.
Subtitle
The student looks angry.
Situation 3
Title
Situation 4
Title
Feeling Upset (conflict)
Use this side to give more information about a topic.
Making Up (resolution)
Use this side to give more information about a topic.
Subtitle
Jay tries to explain.
Subtitle
They smile and pick up the books together
Next
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and their project partner arenât talking to each other.
They had an argument about how to do their group work, and now both of them feel upset because they think the other isnât listening.
Great job! Jay stayed calm and respectful during the conflict. Youâve learned how to recognise the different stages of a conflict and how to solve problems peacefully. Try using your Cool Down Crew skills in real life whenever things get tense!
Key Concepts
- Learn to recognise the different stages of a conflict and the warning signs before it turns into a problem.
- When people disagree, itâs important to stay respectful while trying to fix the issue.
- Try to understand a fair solution, that works well for everyone involved.
Game 3 - Cool Down Crew: Conflict Solvers
mike
Created on October 16, 2025
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Transcript
SOFTSKILLS+
Cool Down Crew: Conflict Solvers
Start
Welcome to our new learning adventure, where you will learn how to improve your communication skills and hopefully have fun while doing it!
Next
Game Instructions
Next
Jay is walking in the school hall and accidentally bumps into another student. The student drops his books on the floor and looks upset. They react with frustration and seem angry.
Next
Jay tries to explain, but theyâre both upset.
Next
Jay takes a deep breath and says, âIâm really sorry.â They both smile and pick up the books together.
Next
Letâs help Jay learn what a conflict looks like and how it can be fixed! Flip the cards to find out!
Situation 1
Title
Situation 2
Title
Start of Problem (disagreement)
Use this side to give more information about a topic.
Getting Worse (escalation)
Use this side to give more information about a topic.
Subtitle
Jay bumps into the student.
Subtitle
The student looks angry.
Situation 3
Title
Situation 4
Title
Feeling Upset (conflict)
Use this side to give more information about a topic.
Making Up (resolution)
Use this side to give more information about a topic.
Subtitle
Jay tries to explain.
Subtitle
They smile and pick up the books together
Next
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. Theyâre having an argument about who's turn it is to use the laptop.
Try Again
Jay and their project partner arenât talking to each other. They had an argument about how to do their group work, and now both of them feel upset because they think the other isnât listening.
Great job! Jay stayed calm and respectful during the conflict. Youâve learned how to recognise the different stages of a conflict and how to solve problems peacefully. Try using your Cool Down Crew skills in real life whenever things get tense!
Key Concepts