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Admin Panel - Trace Ticket Notes

Downtime Trace

Created on October 16, 2025

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Transcript

Trace Ticket Notes - DTT Admin

  • Add new section to the Trace Ticket detail screen called "DTT Admin Notes"
  • Add "new note" button presents 2 fields: "Name" (short field - 12 varchar limit) and "Note" (large field - 250 varchar limit)
  • Use the current date and time to autopopulate the "Posted" field
  • No other functionality - only need a way to write and save internal notes that remains attached to the Trace Ticket in the Admin Panel

DTT Admin Notes

Name

Note

Posted

Jason

Contacted customer. They need the SP to arrive in the morning. Contacted SP to communicate

10/17/25 1300