Who Do I Contact? ITC vs. Technician Support
Select the example that best matches your situation to find out whether to contact the ITC or the technician. Each path will guide you to the right support based on your needs.
start
Who Do I Contact? ITC vs Technician Support
What kind of issue are you experiencing?
Instructional Support or Lesson Planning?
Curriculum or Assessment Support?
Tech Troubleshooting or Hardware Issues?
Digital Tools or Software Support?
Student Technology Use?
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I’d like to co-teach a lesson using an edtech tool (e.g. Nearpod or SchoolAI.
I want help designing a tech-integrated lesson.
I need support using Canvas to organize my unit.
I want to use a new digital tool in my lesson—can I get help choosing one?
I’m exploring how to use SAMR or TIM to enhance instruction.
My SmartBoard isn’t responding during a lesson.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I want to create digital assessments or enrichment activities.
I need help integrating technology into my curriculum planning.
I’m preparing for SOL testing and need help with online assessment setup.
I need help accessing or using a digital curriculum resource.
I want to use data to design tech-enhanced instruction.
My testing devices aren’t working or need to be configured.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
The SMART Panel isn’t working properly.
My laptop won’t turn on, is frozen, or has performance/storage issues.
I can’t log into my APS account.
Headphones, adapters, iPad, laptop, etc. are broken or missing.
I need help setting up a new printer or fixing a jam.
I want to learn how to use the SmartBoard in my lesson.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I need help choosing the right digital tool for my lesson.
I’m having trouble using an edtech tool (e.g. Canvas, Nearpod, or SchoolAI) in my class.
A program or app won’t load or keeps crashing.
I need help organizing digital content for students.
I want to request access to a new digital resource.
I can’t install or update software on my device.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I want to teach students about digital safety or digital identity.
Students need help using Canvas, Nearpod, or other instructional platforms.
I need resources to support responsible student tech use.
I want to integrate student tech use into a project or unit.
A student’s device isn’t working or won’t connect to Wi-Fi.
Students can’t log into their APS accounts or apps.
Who Do I Contact? ITC vs Technician Support
Your ITC Can help!
Samarra Esteve
Your Instructional Technology Coordinator (ITC) supports teaching and learning through technology. They help with lesson planning, tech integration, digital tools, student tech use, and professional development. If your need involves instruction, curriculum, or using technology to enhance learning, your ITC is your go-to resource!
samarra.esteve@apsva.us
Restart
Who Do I Contact? ITC vs Technician Support
Your technician can help!
Christian Cobbins
Your school technician handles hardware, connectivity, and technical troubleshooting. If something is broken, won’t turn on, won’t connect, is lost, or needs installation or repair, the technician is the right person to contact. They keep your devices and systems running smoothly.
2847@apsva.us
Restart
Who Do I Contact? ITC vs Technician Support
Both your itc and technician can help!
Some situations benefit from both instructional and technical support. For example, preparing for online testing, setting up new tools, or troubleshooting tech used in instruction may require collaboration. Your ITC and technician work together to make sure both the teaching and tech sides are covered.
Restart
Who Do I Contact? ITC vs. Technician Support
Samarra Esteve
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Transcript
Who Do I Contact? ITC vs. Technician Support
Select the example that best matches your situation to find out whether to contact the ITC or the technician. Each path will guide you to the right support based on your needs.
start
Who Do I Contact? ITC vs Technician Support
What kind of issue are you experiencing?
Instructional Support or Lesson Planning?
Curriculum or Assessment Support?
Tech Troubleshooting or Hardware Issues?
Digital Tools or Software Support?
Student Technology Use?
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I’d like to co-teach a lesson using an edtech tool (e.g. Nearpod or SchoolAI.
I want help designing a tech-integrated lesson.
I need support using Canvas to organize my unit.
I want to use a new digital tool in my lesson—can I get help choosing one?
I’m exploring how to use SAMR or TIM to enhance instruction.
My SmartBoard isn’t responding during a lesson.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I want to create digital assessments or enrichment activities.
I need help integrating technology into my curriculum planning.
I’m preparing for SOL testing and need help with online assessment setup.
I need help accessing or using a digital curriculum resource.
I want to use data to design tech-enhanced instruction.
My testing devices aren’t working or need to be configured.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
The SMART Panel isn’t working properly.
My laptop won’t turn on, is frozen, or has performance/storage issues.
I can’t log into my APS account.
Headphones, adapters, iPad, laptop, etc. are broken or missing.
I need help setting up a new printer or fixing a jam.
I want to learn how to use the SmartBoard in my lesson.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I need help choosing the right digital tool for my lesson.
I’m having trouble using an edtech tool (e.g. Canvas, Nearpod, or SchoolAI) in my class.
A program or app won’t load or keeps crashing.
I need help organizing digital content for students.
I want to request access to a new digital resource.
I can’t install or update software on my device.
Who Do I Contact? ITC vs Technician Support
Which of the following best describes what you're trying to do?
I want to teach students about digital safety or digital identity.
Students need help using Canvas, Nearpod, or other instructional platforms.
I need resources to support responsible student tech use.
I want to integrate student tech use into a project or unit.
A student’s device isn’t working or won’t connect to Wi-Fi.
Students can’t log into their APS accounts or apps.
Who Do I Contact? ITC vs Technician Support
Your ITC Can help!
Samarra Esteve
Your Instructional Technology Coordinator (ITC) supports teaching and learning through technology. They help with lesson planning, tech integration, digital tools, student tech use, and professional development. If your need involves instruction, curriculum, or using technology to enhance learning, your ITC is your go-to resource!
samarra.esteve@apsva.us
Restart
Who Do I Contact? ITC vs Technician Support
Your technician can help!
Christian Cobbins
Your school technician handles hardware, connectivity, and technical troubleshooting. If something is broken, won’t turn on, won’t connect, is lost, or needs installation or repair, the technician is the right person to contact. They keep your devices and systems running smoothly.
2847@apsva.us
Restart
Who Do I Contact? ITC vs Technician Support
Both your itc and technician can help!
Some situations benefit from both instructional and technical support. For example, preparing for online testing, setting up new tools, or troubleshooting tech used in instruction may require collaboration. Your ITC and technician work together to make sure both the teaching and tech sides are covered.
Restart