CVCOA VolunteerOrientation
A World Where Aging is Honored
Start
Welcome to CVCOA
Volunteers like you add to the vibrancy of our agency, strengthen our communities, and make a huge difference in the lives of our older neighbors. This course will introduce you to the work we do and our programs, policies, and procedures. If you have any questions or concerns, you are encouraged to speak to a member of our team. We want you to have a positive and meaningful experience.
Together we can create communities where we age with dignity and choice, a world where aging is honored.
Welcome
Learn more about CVCOA activities.
Who we are
For more than 40 years, Central Vermont Council on Aging (CVCOA) has been supporting Central Vermonters to age with dignity and choice. CVCOA is a 501(c)3 nonprofit.
CVCOA is one of the state's five Area Agencies on Aging which help older people and their families by providing services authorized by the federal government's Older Americans Act (OAA) signed into law on July 14 1965. We partner with the Vermont Department of Disabilities, Aging and Independent Living (DAIL), as well as numerous community partners and sponsors.
CVCOA website
Who we serve
in 54 towns
Age 60+
In Washington, Lamoille, and Orange counties plus the towns of Bethel, Hancock, Granville, Pittsfield, Rochester, Sharon, and Stockbridge. (We do not service Thetford.)
Central Vermonters, their caregivers, and their families.
for $0
2,500+ people
Donations are accepted. (There may be a service fee for younger adults who receive services due to disabilities.)
In total are served each year through our programs.
Our guiding principles: mission, vision, values and goals
Mission
Goals
Values
Vision
To support Central Vermonters to age with dignity and choice.
Information and options, healthy activities, systems advocacy, and public awareness.
Respect and empowerment, community involvement, ethical action, compassion, supportive workplace, and stewardship.
A world where aging is honored.
More info
More info
What we do
Information & Assistance
CVCOA Helpline and Information & Assistance (I&A)
Health Insurance Specialists
Options Counselors
What we do
Case Management & Support
Case Managers
Family Caregiver Support
Partner Vermont Legal Aid
Elder Care Clinicians
What we do
Community & Volunteer Services
Nutrition & Wellness Program
Local Transportation Provider Partners
National Service Program
Volunteer Programs
CVCOA RSVP Program
of Central Vermont and the Northeast Kingdom(For ages 55 and and older)
Click here if you're 54 years old or younger
AmeriCorps Seniors RSVP
RSVP (Retired and Senior Volunteer Program) is a program of AmeriCorps Seniors, which is one of the largest volunteer networks in the nation for people age 55 and older. In RSVP, you can use the skills and talents you’ve learned over the years, or develop new ones while serving in a variety of volunteer activities in your community.
What is AmeriCorps Seniors RSVP
Originally conceived during John F. Kennedy’s presidency, AmeriCorps currently links more than 270,000 Americans of all ages to service opportunities. Their contributions of skills, knowledge, and experience make a real difference to individuals, non-profits, faith-based and other community organizations throughout the U.S. Volunteering and national service is a vital and cost-effective solution to our nation’s most-difficult challenges. Learn how CVCOA and older Vermonters benefit from AmeriCorps Seniors RSVP.
4. CVCOA
3. RSVP
2. AmeriCorps Seniors
1. AmeriCorps
CVCOA RSVP volunteers...
CVCOA RSVP additional activities
Supporting local senior centers
Fostering creativity and social connection
Helping older Vermonters navigate technology
Assisting with errands and household tasks
Providing special events and programming support
Where RSVP volunteers serve
Volunteer stations are in:
You can find RSVP volunteers across the state doing tremendous work helping older Vermonters and local partner organizations in meeting their missions.
Caledonia
Essex
Volunteer Stations
RSVP volunteers serve at "volunteer stations." A station is a partner non-profit organization that has a written agreement with CVCOA RSVP to provide volunteer assignments for you.
Lamoille
91%
Orange
of CVCOA volunteers are a part of AmeriCorps Seniors RSVP.
Orleans
Washington
Addison
CVCOA RSVP offers volunteers...
Support
The chance to learn new things
A tailored volunteer experience
Recognition
A secure experience
Ongoing follow-up and support from your RSVP coordinator.
Recognition for the service you provide.
An opportunity to learn new skills.
Supplemental volunteer liability insurance: personal injury, personal liability and excess auto coverage.
Volunteer assignments that match your interest and skills.
CVCOA RSVP also offers...
Lasting impact
Opportunity to "Be the Change"
Life changing engagement
You'll get the chance to create a healthy future for all of us who are aging.
You'll receive the social and health benefits of volunteering.
You'll have the opportunity to make a difference.
CVCOA RSVP volunteer responsibilities
The following rules help ensure that you will have a positive volunteer experience:
- Follow the volunteer guidelines provided to you by your supervisor
- Identify yourself as an RSVP volunteer
- Conduct yourself in a professional manner
- Maintain confidentiality at all times
- Sign-in to report your volunteer hours
- Notify the RSVP coordinator and your station supervisor when your contact information changes
- Notify the RSVP coodinator of any unresolved problems with your volunteer assignment
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Volunteer station responsibilities
Typical volunteer stations in CVCOA’s service area include nutrition sites such as Senior Centers and sites dedicated to producing Meals on Wheels and Community meals for older adults. Your volunteer station supervisor is your regular program contact, and they will:
- Provide orientation and training
- Supply any needed material
- Provide for your safety; report accidents and injuries to CVCOA
- Collect and submit volunteer hours
- Identify as a RSVP Volunteer Station
- Recognize the service and achievement of RSVP volunteers
Your volunteer station supervisor will provide you with information about how you can be most helpful and in return, will listen and attempt to accommodate your needs as a volunteer.
Report your volunteer hours
AmeriCorps Seniors requires CVCOA to report volunteer hours to help justify federal appropriations for AmeriCorps.
CVCOA RSVP uses hours data to help us make program improvements.
Your volunteer station will tell you how to record and report your time.
Finally, the volunteer hours report helps CVCOA tell the story of your great work.
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2/6
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Rules and provisions
Separation from service
Accessibility/ Reasonable accomodations
Grievance procedures
Prohibition of discrimination
Prohibition of religious and political activities
Nondisplacement of employees
Insurance/liability
Our Advisory Council leads the way
Empowering Communities Through Experience and Service
The role of the CVCOA RSVP Advisory Council is to keep abreast of what is being accomplished by RSVP and its volunteers, to offer advice to RSVP staff and assist with activities, and to advocate for RSVP in the community at large. The Advisory Council is made up of members selected from the community at large, RSVP volunteers, Volunteer Station representatives, and other interested community members. We encourage and invite your participation on the council. For more information, contact your RSVP coordinator.
"The best way to find yourself is to lose yourself in the service of others."
– Mahatma Gandhi
Learning Modules
Now get acquainted with how you can help aging Vemonters. Make a choice based on your volunteer assignment. After you complete the module, you will return here so you can make another choice.
Exercise Groups
Wellness Leaders
One-on-one Volunteers
Good Neighbors
Nutrition Site Volunteers
Meals on Wheels
After completing assigned modules, continue course
01
Wellness Leaders
Wellness Program
Welcome to our Wellness Program volunteering.
Exercise is good for everyone
Leading Wellness classes is good for you and good for the community
Wellness Class Leaders can have a significant impact on the health of older adults by leading classes in exercises to build or maintain strength, flexibility, and balance. In addition, exercise classes provide a regular opportunity for people to socialize, which has important health benefits. Many Leaders say leading classes makes them more committed to regular exercise.
CVCOA website
Classes for everyone
Walk with Ease
Arthritis Foundation Exercise program
Falls Prevention Tai Chi
If you have training as a leader for other types of exercise classes, such as yoga or line dancing, and you would like to teach a free class, we can arrange that for you!
How to become a class leader
Step 1
Step 2
Step 3
Sign an agreement.
Get trained to be a leader.
Apply to become a volunteer.
Anyone Can Lead Wellness—We're Here to Help Every Step of the Way.
CVCOA website
Leader volunteer responsibilities
The following rules help ensure that you will have a positive volunteer experience:
- Collect registration and liability release forms from any new participants and submit these forms and a monthly attendance report to CVCOA
- Collect a CVCOA survey once per year
- Occasionally substitute for another Leader depending on your availability
- Occasionally mention that the class is supported by AmeriCorps Seniors RSVP and CVCOA
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
Wellness program responsibilities
CVCOA helps find a location for your class—with your input—and promotes it through flyers, Front Porch Forum, and local newspapers.
Class Setup & Promotion
Program Materials
For Arthritis Foundation Exercise Program classes, your Volunteer Coordinator provides health education handouts and exercise plans.
Your CVCOA Volunteer Coordinator is available to answer questions, provide class participant contact info, assist with finding a substitute if needed, and organize occasional Leader gatherings.
Ongoing Support
Mindful of differing abilities
As you teach class, please remember that exercise abilities can vary greatly from person to person. Only do what feels safe and comfortable for you. Remind participants if any movement causes pain or discomfort, feel free to modify it or skip it entirely.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Your illness rule
If you are feeling ill or have symptoms of respiratory problems or flu, please stay home. A cold or flu can be life threatening to some older adults. Notify the Volunteer Coordinator who can help find a substitute or cancel your class.
+ Good Neighbor Handbook
Emergency proceedures
In the unlikely event that someone overexerts themselves and has chest pain,
shortness of breath, dizziness or nausea, ask the person to sit down. Try to keep
the person calm and call 911. Notify the Volunteer Coordinator as soon as possible.
+ Good Neighbor Handbook
Fall emergency
If someone in your class falls and cannot get back up, do not try to pick them up yourself. Get assistance or call 9-1-1. Trying to lift a person who has fallen can cause further injury to them or hurt you. Call the Volunteer Coordinator to report the situation.
+ Good Neighbor Handbook
"There is no better exercise for your heart than reaching down and helping to lift someone up."
– Bernard Meltzer
02
Meals on Wheels
Meals on Wheels program
Welcome to Meals on Wheels.
What is the Meals on Wheels program
Meals on Wheels volunteers play a vital role in delivering nutritious meals to homebound seniors and individuals with disabilities who may have difficulty preparing food themselves. By volunteering, you make a meaningful impact in your community, supporting independence and improving quality of life for those in need.
Delivering More Than Meals—Bringing Nutrition, Connection, and Care to Those in Need
Learn more
CVCOA website
Delivering so much more than meals!
CVCOA website
Clients of Meals of Wheels
Nationally, Meals on Wheels serves over 2 million Americans 60 and over as well as younger disabled adults who cannot shop or prepare meals for themselves.
92%
85%
of clients say the meals help
them live independently.
of clients say that service helps them feel more secure.
Volunteer delivery driver responsibilities
The following rules help ensure that you will have a positive volunteer experience:
- Deliver hot nutritious meal in a safe, respectful and timely manner
- Briefly socialize with the recipient and report any concerns regarding health and well-being to the Nutrition Site
- Remind the client of information concerning schedule changes
- Note client questions or comments on the route sheet
- Maintain confidentiality at all times
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Your safety
Car safety
Unsafe tasks
Avoid unsafe tasks, such as lifting an object too heavy for you, or any
task that puts you at risk.
Wear your seat belt while traveling to perform your volunteer service.
Accident or injury
Illness
Seek appropriate medical help. Then contact the volunteer station supervisor and the RSVP coordinator to report the incident.
If you are feeling ill, stay home and take care of yourself. Please notify the volunteer station you won’t be able to serve.
Volunteer nutrition site responsibilities
Non-delivery driver volunteers include those who assist in the kitchen, do food packaging and prep, and work as lunch greeters and servers. Responsibilities include:
- Follow all food safety requirements as required by nutrition site
- Perform volunteer duties in a safe, respectful, and timely manner
- Report issues, concerns, and problems to your supervisor
- Maintain confidentiality at all times
- Many sites ask you to sign in to help them log your volunteer hours
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Food safety best practices
Clients may be frail and especially vulnerable to bacteria so following food safety protocols is especially important.
Keep hot foods hot and cold foods cold. Leavefood in insulated containers until you arrive at each address. Remind clients who won’t be eating their meal right away to refrigerate it.
Food temperature
Be careful to deliver specially designed nutritional meals to those who need them (i.e., for
people with diabetes).
Special meals
No drop off
Do not leave any meal at a client’s home if no one
is there to receive it. No exceptions!
If you find many old meals in a client’s refrigerator, please let the Nutrition site know. Food more than 2-days old should be discarded.
Spoiled meals
Wash hands or use a hand sanitizer in between stops if a client requests you unpack a meal or place it in the refrigerator or freezer, or if you have physical contact with the recipient.
Hygiene
Nutrition site/station responsibilities
Your nutrition site/station supervisor is your regular program contact, and they will :
- let you know when to arrive and give you an estimated time for your route
- provide you with directions for your route and information on each client’s delivery (i.e., special meals, frozen meals, milk)
- train you on their practices
- tell you who to call when a client isn’t at home or there’s an emergency
Your site/station supervisor will provide you with information about how you can be most helpful and in return, will listen and attempt to accommodate your needs as a volunteer.
Arrival and interaction
“Hello, Meals on Wheels”
Knock loudly and identify yourself. If the client requires special accommodations such as using a certain door or you bringing in mail, you will be notified before your visit.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Have a brief conversation with the client as you may be their only social contact for the day.
What to do in unexpected situations
Try to make contact
Report the situation
Don't panic
If you discover any suspicious situation or something out of the ordinary, don't panic. There are many possible explanations.
Knock loudly and call out to the client, check another door to knock, or look into a window. Try calling the client from your cell phone.
Call the contact person identified by your Nutrition Site when a client doesn’t answer the door. Then leave an attempted delivery form.
Handling an emergency
In the case of a medical emergency, do not try to remedy the situation unless you are trained to do so. You could do more harm than good. Call 9-1-1 and stay with the person until help has arrived. Call your emergency contact person or the client’s emergency contact according to your site’s policy.
+ Good Neighbor Handbook
Responding to needs
If a client is having a problem of any kind, tell them about the CVCOA Help Line (802-477-1364). CVCOA will help them to explore solutions. The Central Vermont Council on Aging (CVCOA) is dedicated to supporting older individuals to be informed and make their own decisions.
+ Good Neighbor Handbook
Monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to your local nutrition site or senior center.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Contacts for you
Empowering Communities Through Experience and Service
Your nutrition site or senior center will provide you with information on who to call in case a client doesn’t come to the door for their meal. If you are serving with AmeriCorps Seniors RSVP, your RSVP team at CVCOA is available for questions regarding your role for Meals on Wheels or to discuss other volunteer possibilities:
- Anne Greshin - 802-241-4840
- Marisa Willette - 802-595-3486
- Emily Wilmers - 802-479-7553
Donations policy
The Older Americans’ Act, which funds 40 percent of home delivered meal costs, mandates that clientshave the opportunity to make anonymous donations for the services they receive. Some clients give weekly or monthly donations. If a client directly gives you a donation, please bring it to the nutrition site or senior center.
have the opportunity to make anonymous donations
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Deliveries in inclement weather
Deliveries will be canceled when driving conditions are dangerous or impassable as determined by the nutrition site/station. If you feel it is unsafe to drive where you live, please let the nutrition site/station director know as soon as possible so that a substitute driver can be arranged.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
"Service to others is the rent you pay for your room here on earth."
– Muhammad Ali
03
Good Neighbor Program
Good Neighbor program
Welcome to the Good Neighbor program.
What is the Good Neighbor program
Good Neighbor volunteers provide companionship and support to older neighbors. Tasks may include friendly calls, running errands, grocery shopping, light housework, yardwork, etc. Your visits help reduce social isolation and provide a regular wellness check. Also, you help your neighbor age in place with dignity and choice.
Volunteers like you make a huge difference in the lives of our older neighbors!
CVCOA website
Good Neighbor volunteers may...
CVCOA website
Good Neighbors offers volunteers...
An opportunity to help the community
An opportunity to make a personal impact
A rewarding relationship
Skills
Support
Receive ongoing support and recognition from CVCOA.
Obtain experience with older adults.
See the difference you make in someone’s life.
Contribute to the greater good of your community.
Enjoy a relationship that is rewarding to both you and the older adult.
Good Neighbor volunteer responsiblities
The following rules help ensure that you will have a positive volunteer experience:
- Follow the volunteer guidelines provided by the Good Neighbor program coordinator
- Always identify yourself as a volunteer
- Conduct yourself in a professional manner
- Maintain confidentiality at all times
- Keep track of and report your volunteer hours to the Good Neighbor program coordinator
- Notify the Good Neighbor program coordinator when your contact information changes or of any unresolved problems with your volunteer assignment
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Good Neighbor time commitment
You and your match will agree to a schedule. Once you agree on a mutually convenient frequency and day/time to meet, there is no minimum time commitment. Then, you can let the fun begin like this Good Neighbor program match that spends every Thursday at 3:00 on the court!
Click the basketball!
Smoking home policy
If you wish, you may ask to be matched with a client who does not smoke. If you choose to serve in a smoking home but this becomes a challenge, you may politely ask the client to refrain from smoking for the short time you are
together. If necessary, you can also request to be reassigned to a different client or task to ensure a comfortable and healthy environment for both you and the client.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to your local nutrition site or senior center.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Safety rules
General safety
Driving
Emergencies & accidents
Suspected abuse reporting
Perceived risk rule
Your volunteer duties should not involve any activity that puts you at risk. If you do not feel comfortable with a client, the situation, or performing a proposed task, please tell CVCOA immediately.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Biohazard rule
We highly recommend volunteers do not handle any materials that contain bacteria, body fluids or animal excrement. If you encounter this situation, please notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Heavy lifting rule
You should not lift heavy objects. Only lift objects which you can lift comfortably and safely. Use proper lifting techniques; bend at your knees, not at your waist, and use your leg muscles to help lift.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Pet safety rule
You are encouraged to ask clients to keep their pets confined while visiting. If pets are not adequately restrained, cancel your visit and notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Your illness rule
If you are feeling ill or have symptoms of respiratory problems or flu, such as
coughing, sneezing, heavy discharge, diarrhea, or rash, please stay home. A cold or flu can be life threatening to some older adults.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Client illness rule
Your health is important. If the client is seriously ill, we suggest you reschedule your visit. If you have serious concerns about the client’s health and you think they need medical attention, notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Driving
Hazardous roads
Secondary coverage
Insurance required
CVCOA provides excess auto insurance.
Reschedule volunteer services when
weather or other conditions make driving hazardous.
If you use your own car while volunteering, you must have state minimum liability insurance coverage.
Driving rules
+ Good Neighbor Handbook
Medical emergency
If a client is unresponsive and appears to need immediate medical attention, dial 9-1-1. Give the dispatcher the client’s name, address, and a description of what is wrong. Identify yourself, and then stay with the client until help arrives. Once the situation is handled by EMS, notify CVCOA.
+ Good Neighbor Handbook
Safety check emergency
If you go to a client’s home at the time you are expected and no one answers the door, call CVCOA if you have concerns.
+ Good Neighbor Handbook
Fall emergency
If the person you are visiting falls, do not try to pick them up yourself. Get assistance or call 9-1-1. Trying to lift a person who has fallen can cause further injury to them or hurt you. Call the CVCOA office to report the situation.
+ Good Neighbor Handbook
Personal injury
If you have an accident or are injured during your volunteer service, seek appropriate
medical help if necessary. When you are able, contact CVCOA.
+ Good Neighbor Handbook
Abuse, neglect, or exploitation reporting
If you encounter a situation of possible abuse, neglect, or exploitation of an elder or person with disability, report it immediately to CVCOA.
+ Good Neighbor Handbook
"Alone we can do so little; together we can do so much."
– Helen Keller
CVCOA Policies
Alcohol, tobacco & drugs
Discrimination & harrassment
Conflict of interest
Confidentiality
Public appearance
Gifts & money
Social media
Antidiscrimination and harassment policy
CVCOA is committed to a work environment that is free from any form of discrimination, intimidation, or harassment. No one shall discriminate against or harass another party because of age, race, color, religion, ancestry, sex, marital or civil union status, sexual or gender orientation, national origin, place of birth, citizenship, veteran status, or disability, or any other factor for which discrimination is prohibited by law.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment examples
Coercive behavior example
Mrs. Thompson insists that volunteer Mark help her with personal financial tasks, such as writing checks and managing her bank accounts. Despite Mark's polite refusal, explaining that it is against CVCOA policy, Mrs. Thompson becomes increasingly insistent. She starts to imply that if Mark doesn't help her, she will report him to CVCOA for being unhelpful and make sure he is reassigned or dismissed.
In her role as a Good Neighbor volunteer, Jessica helps Mr. Davis with grocery shopping and light housekeeping. During her visit, Mr. Davis begins yelling and using aggressive language when Jessica suggests they follow a shopping list. He repeatedly interrupts her, makes derogatory comments about her suggestions, and refuses to cooperate. This behavior makes it difficult for Jessica to perform her volunteer duties and creates a stressful and uncomfortable environment.
Disruptive behavior example
In her Good Neighbor volunteer role, Lisa has been paired with Mr. Brown, an older client who needs help with house cleaning and meal preparation. During one visit, Mr. Brown makes several derogatory comments about Lisa's ethnicity, implying that people of her background are not trustworthy. He also makes disparaging remarks about other races and religions, creating a hostile and uncomfortable environment for Lisa.
Inappropriate commentsexample
CVCOA is serious about creating a safe, supportive environment so you can do your best work. Harassment, including any of the following behavior, is not to be tolerated:
Disruptive behavior
Coercive behavior
Inappropriate comments
Discrimination and harassment recourse
Please take action if you experience harassment or feel uncomfortable.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment steps
If you are experiencing harassment or find yourself in an uncomfortable situation while volunteering, please notify the Director of Community Engagement, Volunteer Program Coordinator, or Nutrition or Meal Site Coordinator.
Immediately respond
Document
Report
Note the specific comments and the context in which they were made.
Calmly but firmly address behavior or comments stating that they are inappropriate and against CVCOA's policies.
Report the incident, provide documentation, and seek guidance on how to proceed.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment question
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Confidentiality policy
You may discuss what you do as a volunteer with others, but it is inappropriate to reveal identifying information about the clients you serve. Maintainconfidentiality and respect client privacy at all times. You may learn about clients' health, family, finances, and personal lives. You must not share this information with anyone who does not have a professional right or need to know.
If you feel an issue requires immediate attention, please inform your voluntneer contact and CVCOA staff will follow-up with the client. In an emergency, dial 911.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Confidentiality policy question
Conflict of interest policy
CVCOA employees and volunteers shall not serve in a fiduciary capacity, including but not limited to:
- Power of attorney
- Executor of a will
- Representative payee
- Guardian of any older adult (except for a relative)
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Conflict of interest policy question
Personal monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as baked goods or a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to CVCOA or to the senior centers proiving Meals on Wheels for those clients.
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Personal monetary gift question
Thanks for your help. Please take this gift.
Social media policy
You may share that you are volunteering with our programs on social media, but you must respect the privacy of the client(s) you assist. This
includes not sharing:
- images
- names
- addresses
- any information that could identify
the client
CVCOA obtains a signed media release from both clients and volunteers for any publicity activities. Once the photo and story are part of a CVCOA publication or social media, you can share as you like on social media.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Social media question
As a Good Neighbor volunteer, Emma has just finished a rewarding day helping a client, Mrs. Thompson, with her gardening. Feeling proud of the positive impact she’s made, Emma wants to share her experience on social media. She considers posting a photo of Mrs. Thompson and her beautiful garden, along with a heartfelt caption about the volunteer work she does.
Public appearance policy
Clothing should be clean and presentable and appropriate to the tasks you will be
performing. Jeans and work shirt are fine, especially if you are doing yardwork or
cleaning. Appropriate footwear is recommended; flip-flops are discouraged.
Please be aware that heavy perfume, cologne, or aftershave, or the smell of cigarette smoke, can sometimes cause allergic reactions for some people.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Public appearance question
Alcohol, drugs, and tobacco policy
Alcohol
Tobacco
Drugs
Smoking is not permitted while you are in a client’s home performing volunteer
service. You are not permitted to purchase tobacco products on behalf of clients.
CVCOA does not tolerate the use of drugs while performing service. You may not purchase drugs on behalf of clients. This includes prescription and over-the-counter drugs.
CVCOA does not tolerate the use of alcohol while performing service. You are not permitted to purchase alcohol on behalf of clients
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Alcohol, drugs, and tobacco question
David is delivering meals to Mr. Johnson. During one visit, Mr. Johnson asks David to buy him a bottle of wine and some cigarettes for next time. Additionally, Mr. Johnson begins smoking inside his home while Michael is there. Michael is a non-smoker and is concerned about the smoke. David knows CVCOA has strict policies regarding alcohol, drugs, and smoking.
Learn more about CVCOA
Click on links below to go to the CVCOA website in a new tab. Return to this training by clicking the x on the top right corner of the tab.
Upcoming Events
CVCOA website
Impact Reports
Leadership
2022-2025 Area Plan
Recent News
Community Partners & Sponsors
Thank you!
Thank you for volunteering to assist Vermont seniors! We truly appreciate your time, dedication, and commitment to making a difference in their lives. Your efforts help build a stronger, more supportive community. Click "Next" to receive your certificate of completion.
CERTIFICATEACHIEVEMENT
of
For the outstanding dedication and demonstrated achievements, we grant this certificate to
recognize your commitment to learning and your mastery of the course content. Congratulations on this significant achievement!
Caitlin RoseenDirector, Community Engagement
John Mandeville Executive Director
Course completed!
Our Values
- Respect and Empowerment: We respect and support without judgement the rights of older adults to make life choices for themselves, and we work to facilitate those choices.
- Community Involvment: We work together with families, communities, and other organizations to benefit older adults.
- Ethical Action: We work with older adults in an honest, informed, and principled way.
- Compassion: We do our work with compassion.
- Supportive Workplace: We value a healthy, safe, and respectful work environment.
- Stewardship: We consider the environmental, social, and financial impact of our work practices.
Tip: Interactivity is the key to capturing the interest and attention of your audience. A genially is interactive because your audience explores and engages with it.
Attention! At Genially, we use AI (Awesome Interactivity) in all our designs, so you can level up with interactivity and turn your content into something that adds value and engages.
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Haven't we convinced you to use graphics in your creations yet? Well: there are studies that show that 50% of the brain is responsible for processing visual stimuli, and that this is retained 42% more when the content is animated.
Nondisplacement of employees
RSVP volunteers cannot be placed in assignments which will displace an employee.
AmeriCorps Seniors
AmeriCorps Seniors is a federal program that engages Americans aged 55 and older in meaningful volunteer opportunities that address critical community needs. Through initiatives like the Foster Grandparent Program, Senior Companion Program, and RSVP, AmeriCorps Seniors volunteers bring their wealth of experience, skills, and knowledge to support various causes.
Prohibition against religious or political activities
CVCOA RSVP and volunteer station will not request or assign RSVP volunteers to conduct or engage in religious, sectarian or political activities.
Did you know... we retain 42% more information when the content moves? It's perhaps the most effective resource to capture the attention of your audience.
Talk to your volunteer coordinator if you are interested.
Tip: Interactivity is the key to capturing the interest and attention of your audience. A genially is interactive because your audience explores and engages with it.
RSVP
RSVP (Retired and Senior Volunteer Program) is part of AmeriCorps Seniors. It offers flexible commitments and a wide range of service activities to seniors age 55+. RSVP volunteers stay active and engaged while contributing to the well-being and vitality of their communities.
Communities of caring
Meals on Wheels is the only federally supported program designed specifically to meet the nutritional and social needs of seniors. Frequent at home visits provide unique opportunities to meet nutritional needs, combat social isolation, and identify safety hazards. Meals on Wheels is a cost-effective solution that serves us all.
Did you know... In Genially you will find more than 1,000 templates ready for you to input your content and customize them, which will help you tell your stories.
Our Goals
- Information and Options: Older adults and caregivers have access to information, options, and resources to make decisions.
- Healthy Activities: Older adults meet their health needs and enjoy interpersonal connections and social interactions through access to programs and/or activities which promote healthy lifestyles, prevention of disease, volunteerism, and intergenerational activities.
- Systems Advocacy: Older adults have improved access to programs and services that enhance their abilities to reside in the setting of their choice and to plan for future long-term care needs.
- Public Awareness: The public is aware of issues related to aging and future demands on the long-term care service system.
Did you know... In Genially you will find more than 1,000 templates ready for you to input your content and customize them, which will help you tell your stories.
Did you know... we retain 42% more information when the content moves? It's perhaps the most effective resource to capture the attention of your audience.
Write a title here
Haven't we convinced you to use graphics in your creations yet? Well: there are studies that show that 50% of the brain is responsible for processing visual stimuli, and that it is retained 42% more when the content is animated.
Grievance proceedure
If you have a problem that cannot be resolved, contact the RSVP Director who will act as a mediator. If a successful solution is not found, then you may request a meeting with the CVCOA Advisory Council.
Close
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Communities of caring
Meals on Wheels is the only federally supported program designed specifically to meet the nutritional and social needs of seniors. Frequent at home visits provide unique opportunities to meet nutritional needs, combat social isolation, and identify safety hazards. Meals on Wheels is a cost-effective solution that serves us all.
Participate in trainings and do independent study.
Attention! At Genially, we use AI (Awesome Interactivity) in all our designs, so you can level up with interactivity and turn your content into something that adds value and engages.
AmeriCorps
AmeriCorps is a federal agency of the Corporatoin for National and Community Service. Similiar to the Peace Corps, it brings people together to tackle the nation’s most pressing challenges through national service and volunteering. AmeriCorps programs not only strengthen communities but also enrich the lives of those who serve, fostering a spirit of civic engagement and social responsibility.
Insurance/liability
To minimize risks associated with volunteering, your volunteer station has signed an agreement regarding insurance and liability. While volunteering at your designated stations, your RSVP -sponsored volunteer liability insurance is in effect. If you take on additional roles in addtion to those in your position description, you will not be covered by RSVP insurance. Please notify the RSVP program if you want to take on additional responsibilities.
Separation from service
If you wish to separate from service, please notify your volunteer station supervisor and CVCOA volunteer coordinator. The program seeks to resolve conflicts, if possible. If a resolution is not found, you may request placement at another volunteer station or withdraw from service with RSVP at any time.
Volunteer stations and CVCOA RSVP reserve the right to remove a volunteer or take remedial action in the case of behavior expectation violations, including violations of AmeriCorps Seniors' prohibited activities.
Accessibility & reasonable accommodations
The programs and activities to which you are assigned will be accessible to persons with disabilities and provide reasonable accommodations to allow persons with disabilities to participate.
Write a title here
Haven't we convinced you to use graphics in your creations yet? Well: there are studies showing that 50% of the brain is responsible for processing visual stimuli, and that this is retained 42% more when the content is animated.
Prohibition of discrimination
RSVP and the volunteer stations will not discriminate against RSVP volunteers or in the operation of its programs on the basis of age, race, color, religion, ancestry, sex, marital or civil union status, sexual or gender orientation, national origin, place of birth, citizenship, veteran status, or disability or any other factor for which discrimination is prohibited by law.
CVCOA RSVP
CVCOA RSVP volunteers play a special role at your local non-profit in helping to create a healthy future for older Vermonters. RSVP volunteers serve as little as 1-hour per week to 5-hours per day providing vital services. CVCOA also partners with NEKCOA to bring services to the NEK.
Sign a Memo of Understanding that indicates the number of classes you will teach after the training.
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Haven't we convinced you to use graphics in your creations yet? Well: there are studies showing that 50% of the brain is responsible for processing visual stimuli, and that this is retained 42% more when the content is animated.
CVCOA Volunteer Orientation
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Transcript
CVCOA VolunteerOrientation
A World Where Aging is Honored
Start
Welcome to CVCOA
Volunteers like you add to the vibrancy of our agency, strengthen our communities, and make a huge difference in the lives of our older neighbors. This course will introduce you to the work we do and our programs, policies, and procedures. If you have any questions or concerns, you are encouraged to speak to a member of our team. We want you to have a positive and meaningful experience.
Together we can create communities where we age with dignity and choice, a world where aging is honored.
Welcome
Learn more about CVCOA activities.
Who we are
For more than 40 years, Central Vermont Council on Aging (CVCOA) has been supporting Central Vermonters to age with dignity and choice. CVCOA is a 501(c)3 nonprofit.
CVCOA is one of the state's five Area Agencies on Aging which help older people and their families by providing services authorized by the federal government's Older Americans Act (OAA) signed into law on July 14 1965. We partner with the Vermont Department of Disabilities, Aging and Independent Living (DAIL), as well as numerous community partners and sponsors.
CVCOA website
Who we serve
in 54 towns
Age 60+
In Washington, Lamoille, and Orange counties plus the towns of Bethel, Hancock, Granville, Pittsfield, Rochester, Sharon, and Stockbridge. (We do not service Thetford.)
Central Vermonters, their caregivers, and their families.
for $0
2,500+ people
Donations are accepted. (There may be a service fee for younger adults who receive services due to disabilities.)
In total are served each year through our programs.
Our guiding principles: mission, vision, values and goals
Mission
Goals
Values
Vision
To support Central Vermonters to age with dignity and choice.
Information and options, healthy activities, systems advocacy, and public awareness.
Respect and empowerment, community involvement, ethical action, compassion, supportive workplace, and stewardship.
A world where aging is honored.
More info
More info
What we do
Information & Assistance
CVCOA Helpline and Information & Assistance (I&A)
Health Insurance Specialists
Options Counselors
What we do
Case Management & Support
Case Managers
Family Caregiver Support
Partner Vermont Legal Aid
Elder Care Clinicians
What we do
Community & Volunteer Services
Nutrition & Wellness Program
Local Transportation Provider Partners
National Service Program
Volunteer Programs
CVCOA RSVP Program
of Central Vermont and the Northeast Kingdom(For ages 55 and and older)
Click here if you're 54 years old or younger
AmeriCorps Seniors RSVP
RSVP (Retired and Senior Volunteer Program) is a program of AmeriCorps Seniors, which is one of the largest volunteer networks in the nation for people age 55 and older. In RSVP, you can use the skills and talents you’ve learned over the years, or develop new ones while serving in a variety of volunteer activities in your community.
What is AmeriCorps Seniors RSVP
Originally conceived during John F. Kennedy’s presidency, AmeriCorps currently links more than 270,000 Americans of all ages to service opportunities. Their contributions of skills, knowledge, and experience make a real difference to individuals, non-profits, faith-based and other community organizations throughout the U.S. Volunteering and national service is a vital and cost-effective solution to our nation’s most-difficult challenges. Learn how CVCOA and older Vermonters benefit from AmeriCorps Seniors RSVP.
4. CVCOA
3. RSVP
2. AmeriCorps Seniors
1. AmeriCorps
CVCOA RSVP volunteers...
CVCOA RSVP additional activities
Supporting local senior centers
Fostering creativity and social connection
Helping older Vermonters navigate technology
Assisting with errands and household tasks
Providing special events and programming support
Where RSVP volunteers serve
Volunteer stations are in:
You can find RSVP volunteers across the state doing tremendous work helping older Vermonters and local partner organizations in meeting their missions.
Caledonia
Essex
Volunteer Stations
RSVP volunteers serve at "volunteer stations." A station is a partner non-profit organization that has a written agreement with CVCOA RSVP to provide volunteer assignments for you.
Lamoille
91%
Orange
of CVCOA volunteers are a part of AmeriCorps Seniors RSVP.
Orleans
Washington
Addison
CVCOA RSVP offers volunteers...
Support
The chance to learn new things
A tailored volunteer experience
Recognition
A secure experience
Ongoing follow-up and support from your RSVP coordinator.
Recognition for the service you provide.
An opportunity to learn new skills.
Supplemental volunteer liability insurance: personal injury, personal liability and excess auto coverage.
Volunteer assignments that match your interest and skills.
CVCOA RSVP also offers...
Lasting impact
Opportunity to "Be the Change"
Life changing engagement
You'll get the chance to create a healthy future for all of us who are aging.
You'll receive the social and health benefits of volunteering.
You'll have the opportunity to make a difference.
CVCOA RSVP volunteer responsibilities
The following rules help ensure that you will have a positive volunteer experience:
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Volunteer station responsibilities
Typical volunteer stations in CVCOA’s service area include nutrition sites such as Senior Centers and sites dedicated to producing Meals on Wheels and Community meals for older adults. Your volunteer station supervisor is your regular program contact, and they will:
Your volunteer station supervisor will provide you with information about how you can be most helpful and in return, will listen and attempt to accommodate your needs as a volunteer.
Report your volunteer hours
AmeriCorps Seniors requires CVCOA to report volunteer hours to help justify federal appropriations for AmeriCorps.
CVCOA RSVP uses hours data to help us make program improvements.
Your volunteer station will tell you how to record and report your time.
Finally, the volunteer hours report helps CVCOA tell the story of your great work.
1/6
2/6
3/6
4/6
6/6
Rules and provisions
Separation from service
Accessibility/ Reasonable accomodations
Grievance procedures
Prohibition of discrimination
Prohibition of religious and political activities
Nondisplacement of employees
Insurance/liability
Our Advisory Council leads the way
Empowering Communities Through Experience and Service
The role of the CVCOA RSVP Advisory Council is to keep abreast of what is being accomplished by RSVP and its volunteers, to offer advice to RSVP staff and assist with activities, and to advocate for RSVP in the community at large. The Advisory Council is made up of members selected from the community at large, RSVP volunteers, Volunteer Station representatives, and other interested community members. We encourage and invite your participation on the council. For more information, contact your RSVP coordinator.
"The best way to find yourself is to lose yourself in the service of others."
– Mahatma Gandhi
Learning Modules
Now get acquainted with how you can help aging Vemonters. Make a choice based on your volunteer assignment. After you complete the module, you will return here so you can make another choice.
Exercise Groups
Wellness Leaders
One-on-one Volunteers
Good Neighbors
Nutrition Site Volunteers
Meals on Wheels
After completing assigned modules, continue course
01
Wellness Leaders
Wellness Program
Welcome to our Wellness Program volunteering.
Exercise is good for everyone
Leading Wellness classes is good for you and good for the community
Wellness Class Leaders can have a significant impact on the health of older adults by leading classes in exercises to build or maintain strength, flexibility, and balance. In addition, exercise classes provide a regular opportunity for people to socialize, which has important health benefits. Many Leaders say leading classes makes them more committed to regular exercise.
CVCOA website
Classes for everyone
Walk with Ease
Arthritis Foundation Exercise program
Falls Prevention Tai Chi
If you have training as a leader for other types of exercise classes, such as yoga or line dancing, and you would like to teach a free class, we can arrange that for you!
How to become a class leader
Step 1
Step 2
Step 3
Sign an agreement.
Get trained to be a leader.
Apply to become a volunteer.
Anyone Can Lead Wellness—We're Here to Help Every Step of the Way.
CVCOA website
Leader volunteer responsibilities
The following rules help ensure that you will have a positive volunteer experience:
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
Wellness program responsibilities
CVCOA helps find a location for your class—with your input—and promotes it through flyers, Front Porch Forum, and local newspapers.
Class Setup & Promotion
Program Materials
For Arthritis Foundation Exercise Program classes, your Volunteer Coordinator provides health education handouts and exercise plans.
Your CVCOA Volunteer Coordinator is available to answer questions, provide class participant contact info, assist with finding a substitute if needed, and organize occasional Leader gatherings.
Ongoing Support
Mindful of differing abilities
As you teach class, please remember that exercise abilities can vary greatly from person to person. Only do what feels safe and comfortable for you. Remind participants if any movement causes pain or discomfort, feel free to modify it or skip it entirely.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Your illness rule
If you are feeling ill or have symptoms of respiratory problems or flu, please stay home. A cold or flu can be life threatening to some older adults. Notify the Volunteer Coordinator who can help find a substitute or cancel your class.
+ Good Neighbor Handbook
Emergency proceedures
In the unlikely event that someone overexerts themselves and has chest pain, shortness of breath, dizziness or nausea, ask the person to sit down. Try to keep the person calm and call 911. Notify the Volunteer Coordinator as soon as possible.
+ Good Neighbor Handbook
Fall emergency
If someone in your class falls and cannot get back up, do not try to pick them up yourself. Get assistance or call 9-1-1. Trying to lift a person who has fallen can cause further injury to them or hurt you. Call the Volunteer Coordinator to report the situation.
+ Good Neighbor Handbook
"There is no better exercise for your heart than reaching down and helping to lift someone up."
– Bernard Meltzer
02
Meals on Wheels
Meals on Wheels program
Welcome to Meals on Wheels.
What is the Meals on Wheels program
Meals on Wheels volunteers play a vital role in delivering nutritious meals to homebound seniors and individuals with disabilities who may have difficulty preparing food themselves. By volunteering, you make a meaningful impact in your community, supporting independence and improving quality of life for those in need.
Delivering More Than Meals—Bringing Nutrition, Connection, and Care to Those in Need
Learn more
CVCOA website
Delivering so much more than meals!
CVCOA website
Clients of Meals of Wheels
Nationally, Meals on Wheels serves over 2 million Americans 60 and over as well as younger disabled adults who cannot shop or prepare meals for themselves.
92%
85%
of clients say the meals help them live independently.
of clients say that service helps them feel more secure.
Volunteer delivery driver responsibilities
The following rules help ensure that you will have a positive volunteer experience:
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Your safety
Car safety
Unsafe tasks
Avoid unsafe tasks, such as lifting an object too heavy for you, or any task that puts you at risk.
Wear your seat belt while traveling to perform your volunteer service.
Accident or injury
Illness
Seek appropriate medical help. Then contact the volunteer station supervisor and the RSVP coordinator to report the incident.
If you are feeling ill, stay home and take care of yourself. Please notify the volunteer station you won’t be able to serve.
Volunteer nutrition site responsibilities
Non-delivery driver volunteers include those who assist in the kitchen, do food packaging and prep, and work as lunch greeters and servers. Responsibilities include:
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Food safety best practices
Clients may be frail and especially vulnerable to bacteria so following food safety protocols is especially important.
Keep hot foods hot and cold foods cold. Leavefood in insulated containers until you arrive at each address. Remind clients who won’t be eating their meal right away to refrigerate it.
Food temperature
Be careful to deliver specially designed nutritional meals to those who need them (i.e., for people with diabetes).
Special meals
No drop off
Do not leave any meal at a client’s home if no one is there to receive it. No exceptions!
If you find many old meals in a client’s refrigerator, please let the Nutrition site know. Food more than 2-days old should be discarded.
Spoiled meals
Wash hands or use a hand sanitizer in between stops if a client requests you unpack a meal or place it in the refrigerator or freezer, or if you have physical contact with the recipient.
Hygiene
Nutrition site/station responsibilities
Your nutrition site/station supervisor is your regular program contact, and they will :
Your site/station supervisor will provide you with information about how you can be most helpful and in return, will listen and attempt to accommodate your needs as a volunteer.
Arrival and interaction
“Hello, Meals on Wheels”
Knock loudly and identify yourself. If the client requires special accommodations such as using a certain door or you bringing in mail, you will be notified before your visit.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Have a brief conversation with the client as you may be their only social contact for the day.
What to do in unexpected situations
Try to make contact
Report the situation
Don't panic
If you discover any suspicious situation or something out of the ordinary, don't panic. There are many possible explanations.
Knock loudly and call out to the client, check another door to knock, or look into a window. Try calling the client from your cell phone.
Call the contact person identified by your Nutrition Site when a client doesn’t answer the door. Then leave an attempted delivery form.
Handling an emergency
In the case of a medical emergency, do not try to remedy the situation unless you are trained to do so. You could do more harm than good. Call 9-1-1 and stay with the person until help has arrived. Call your emergency contact person or the client’s emergency contact according to your site’s policy.
+ Good Neighbor Handbook
Responding to needs
If a client is having a problem of any kind, tell them about the CVCOA Help Line (802-477-1364). CVCOA will help them to explore solutions. The Central Vermont Council on Aging (CVCOA) is dedicated to supporting older individuals to be informed and make their own decisions.
+ Good Neighbor Handbook
Monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to your local nutrition site or senior center.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Contacts for you
Empowering Communities Through Experience and Service
Your nutrition site or senior center will provide you with information on who to call in case a client doesn’t come to the door for their meal. If you are serving with AmeriCorps Seniors RSVP, your RSVP team at CVCOA is available for questions regarding your role for Meals on Wheels or to discuss other volunteer possibilities:
Donations policy
The Older Americans’ Act, which funds 40 percent of home delivered meal costs, mandates that clientshave the opportunity to make anonymous donations for the services they receive. Some clients give weekly or monthly donations. If a client directly gives you a donation, please bring it to the nutrition site or senior center.
have the opportunity to make anonymous donations
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Deliveries in inclement weather
Deliveries will be canceled when driving conditions are dangerous or impassable as determined by the nutrition site/station. If you feel it is unsafe to drive where you live, please let the nutrition site/station director know as soon as possible so that a substitute driver can be arranged.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
"Service to others is the rent you pay for your room here on earth."
– Muhammad Ali
03
Good Neighbor Program
Good Neighbor program
Welcome to the Good Neighbor program.
What is the Good Neighbor program
Good Neighbor volunteers provide companionship and support to older neighbors. Tasks may include friendly calls, running errands, grocery shopping, light housework, yardwork, etc. Your visits help reduce social isolation and provide a regular wellness check. Also, you help your neighbor age in place with dignity and choice.
Volunteers like you make a huge difference in the lives of our older neighbors!
CVCOA website
Good Neighbor volunteers may...
CVCOA website
Good Neighbors offers volunteers...
An opportunity to help the community
An opportunity to make a personal impact
A rewarding relationship
Skills
Support
Receive ongoing support and recognition from CVCOA.
Obtain experience with older adults.
See the difference you make in someone’s life.
Contribute to the greater good of your community.
Enjoy a relationship that is rewarding to both you and the older adult.
Good Neighbor volunteer responsiblities
The following rules help ensure that you will have a positive volunteer experience:
"Following these guidelines helps create a fantastic and rewarding volunteer experience for everyone!"
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Good Neighbor time commitment
You and your match will agree to a schedule. Once you agree on a mutually convenient frequency and day/time to meet, there is no minimum time commitment. Then, you can let the fun begin like this Good Neighbor program match that spends every Thursday at 3:00 on the court!
Click the basketball!
Smoking home policy
If you wish, you may ask to be matched with a client who does not smoke. If you choose to serve in a smoking home but this becomes a challenge, you may politely ask the client to refrain from smoking for the short time you are together. If necessary, you can also request to be reassigned to a different client or task to ensure a comfortable and healthy environment for both you and the client.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to your local nutrition site or senior center.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Safety rules
General safety
Driving
Emergencies & accidents
Suspected abuse reporting
Perceived risk rule
Your volunteer duties should not involve any activity that puts you at risk. If you do not feel comfortable with a client, the situation, or performing a proposed task, please tell CVCOA immediately.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Biohazard rule
We highly recommend volunteers do not handle any materials that contain bacteria, body fluids or animal excrement. If you encounter this situation, please notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Heavy lifting rule
You should not lift heavy objects. Only lift objects which you can lift comfortably and safely. Use proper lifting techniques; bend at your knees, not at your waist, and use your leg muscles to help lift.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Pet safety rule
You are encouraged to ask clients to keep their pets confined while visiting. If pets are not adequately restrained, cancel your visit and notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Your illness rule
If you are feeling ill or have symptoms of respiratory problems or flu, such as coughing, sneezing, heavy discharge, diarrhea, or rash, please stay home. A cold or flu can be life threatening to some older adults.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Client illness rule
Your health is important. If the client is seriously ill, we suggest you reschedule your visit. If you have serious concerns about the client’s health and you think they need medical attention, notify CVCOA.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Driving
Hazardous roads
Secondary coverage
Insurance required
CVCOA provides excess auto insurance.
Reschedule volunteer services when weather or other conditions make driving hazardous.
If you use your own car while volunteering, you must have state minimum liability insurance coverage.
Driving rules
+ Good Neighbor Handbook
Medical emergency
If a client is unresponsive and appears to need immediate medical attention, dial 9-1-1. Give the dispatcher the client’s name, address, and a description of what is wrong. Identify yourself, and then stay with the client until help arrives. Once the situation is handled by EMS, notify CVCOA.
+ Good Neighbor Handbook
Safety check emergency
If you go to a client’s home at the time you are expected and no one answers the door, call CVCOA if you have concerns.
+ Good Neighbor Handbook
Fall emergency
If the person you are visiting falls, do not try to pick them up yourself. Get assistance or call 9-1-1. Trying to lift a person who has fallen can cause further injury to them or hurt you. Call the CVCOA office to report the situation.
+ Good Neighbor Handbook
Personal injury
If you have an accident or are injured during your volunteer service, seek appropriate medical help if necessary. When you are able, contact CVCOA.
+ Good Neighbor Handbook
Abuse, neglect, or exploitation reporting
If you encounter a situation of possible abuse, neglect, or exploitation of an elder or person with disability, report it immediately to CVCOA.
+ Good Neighbor Handbook
"Alone we can do so little; together we can do so much."
– Helen Keller
CVCOA Policies
Alcohol, tobacco & drugs
Discrimination & harrassment
Conflict of interest
Confidentiality
Public appearance
Gifts & money
Social media
Antidiscrimination and harassment policy
CVCOA is committed to a work environment that is free from any form of discrimination, intimidation, or harassment. No one shall discriminate against or harass another party because of age, race, color, religion, ancestry, sex, marital or civil union status, sexual or gender orientation, national origin, place of birth, citizenship, veteran status, or disability, or any other factor for which discrimination is prohibited by law.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment examples
Coercive behavior example
Mrs. Thompson insists that volunteer Mark help her with personal financial tasks, such as writing checks and managing her bank accounts. Despite Mark's polite refusal, explaining that it is against CVCOA policy, Mrs. Thompson becomes increasingly insistent. She starts to imply that if Mark doesn't help her, she will report him to CVCOA for being unhelpful and make sure he is reassigned or dismissed.
In her role as a Good Neighbor volunteer, Jessica helps Mr. Davis with grocery shopping and light housekeeping. During her visit, Mr. Davis begins yelling and using aggressive language when Jessica suggests they follow a shopping list. He repeatedly interrupts her, makes derogatory comments about her suggestions, and refuses to cooperate. This behavior makes it difficult for Jessica to perform her volunteer duties and creates a stressful and uncomfortable environment.
Disruptive behavior example
In her Good Neighbor volunteer role, Lisa has been paired with Mr. Brown, an older client who needs help with house cleaning and meal preparation. During one visit, Mr. Brown makes several derogatory comments about Lisa's ethnicity, implying that people of her background are not trustworthy. He also makes disparaging remarks about other races and religions, creating a hostile and uncomfortable environment for Lisa.
Inappropriate commentsexample
CVCOA is serious about creating a safe, supportive environment so you can do your best work. Harassment, including any of the following behavior, is not to be tolerated:
Disruptive behavior
Coercive behavior
Inappropriate comments
Discrimination and harassment recourse
Please take action if you experience harassment or feel uncomfortable.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment steps
If you are experiencing harassment or find yourself in an uncomfortable situation while volunteering, please notify the Director of Community Engagement, Volunteer Program Coordinator, or Nutrition or Meal Site Coordinator.
Immediately respond
Document
Report
Note the specific comments and the context in which they were made.
Calmly but firmly address behavior or comments stating that they are inappropriate and against CVCOA's policies.
Report the incident, provide documentation, and seek guidance on how to proceed.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Discrimination and harassment question
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
+ Good Neighbor Handbook
Confidentiality policy
You may discuss what you do as a volunteer with others, but it is inappropriate to reveal identifying information about the clients you serve. Maintainconfidentiality and respect client privacy at all times. You may learn about clients' health, family, finances, and personal lives. You must not share this information with anyone who does not have a professional right or need to know.
If you feel an issue requires immediate attention, please inform your voluntneer contact and CVCOA staff will follow-up with the client. In an emergency, dial 911.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Confidentiality policy question
Conflict of interest policy
CVCOA employees and volunteers shall not serve in a fiduciary capacity, including but not limited to:
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Conflict of interest policy question
Personal monetary and other gifts policy
Volunteers may not accept gifts or money from a client. A “gift” is defined as goods with a value of $10 or more. (Occasionally, you may accept a gift item of less than $10, such as baked goods or a small handmade item.) Money may not be accepted of any amount. Clients may be appreciative of the service you provide and want to pay you. Please graciously decline by explaining this policy. As an alternative, politely suggest a donation directly to CVCOA or to the senior centers proiving Meals on Wheels for those clients.
As we serve a vulnerable population, we expect volunteers to follow rules and procedures. Failure to do so may lead to termination of the volunteer assignment.
Personal monetary gift question
Thanks for your help. Please take this gift.
Social media policy
You may share that you are volunteering with our programs on social media, but you must respect the privacy of the client(s) you assist. This includes not sharing:
CVCOA obtains a signed media release from both clients and volunteers for any publicity activities. Once the photo and story are part of a CVCOA publication or social media, you can share as you like on social media.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Social media question
As a Good Neighbor volunteer, Emma has just finished a rewarding day helping a client, Mrs. Thompson, with her gardening. Feeling proud of the positive impact she’s made, Emma wants to share her experience on social media. She considers posting a photo of Mrs. Thompson and her beautiful garden, along with a heartfelt caption about the volunteer work she does.
Public appearance policy
Clothing should be clean and presentable and appropriate to the tasks you will be performing. Jeans and work shirt are fine, especially if you are doing yardwork or cleaning. Appropriate footwear is recommended; flip-flops are discouraged. Please be aware that heavy perfume, cologne, or aftershave, or the smell of cigarette smoke, can sometimes cause allergic reactions for some people.
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Public appearance question
Alcohol, drugs, and tobacco policy
Alcohol
Tobacco
Drugs
Smoking is not permitted while you are in a client’s home performing volunteer service. You are not permitted to purchase tobacco products on behalf of clients.
CVCOA does not tolerate the use of drugs while performing service. You may not purchase drugs on behalf of clients. This includes prescription and over-the-counter drugs.
CVCOA does not tolerate the use of alcohol while performing service. You are not permitted to purchase alcohol on behalf of clients
Please note that adherence to these guidelines is essential. Failure to comply may result in reevaluation of your volunteer status.
Alcohol, drugs, and tobacco question
David is delivering meals to Mr. Johnson. During one visit, Mr. Johnson asks David to buy him a bottle of wine and some cigarettes for next time. Additionally, Mr. Johnson begins smoking inside his home while Michael is there. Michael is a non-smoker and is concerned about the smoke. David knows CVCOA has strict policies regarding alcohol, drugs, and smoking.
Learn more about CVCOA
Click on links below to go to the CVCOA website in a new tab. Return to this training by clicking the x on the top right corner of the tab.
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CVCOA website
Impact Reports
Leadership
2022-2025 Area Plan
Recent News
Community Partners & Sponsors
Thank you!
Thank you for volunteering to assist Vermont seniors! We truly appreciate your time, dedication, and commitment to making a difference in their lives. Your efforts help build a stronger, more supportive community. Click "Next" to receive your certificate of completion.
CERTIFICATEACHIEVEMENT
of
For the outstanding dedication and demonstrated achievements, we grant this certificate to
recognize your commitment to learning and your mastery of the course content. Congratulations on this significant achievement!
Caitlin RoseenDirector, Community Engagement
John Mandeville Executive Director
Course completed!
Our Values
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Nondisplacement of employees
RSVP volunteers cannot be placed in assignments which will displace an employee.
AmeriCorps Seniors
AmeriCorps Seniors is a federal program that engages Americans aged 55 and older in meaningful volunteer opportunities that address critical community needs. Through initiatives like the Foster Grandparent Program, Senior Companion Program, and RSVP, AmeriCorps Seniors volunteers bring their wealth of experience, skills, and knowledge to support various causes.
Prohibition against religious or political activities
CVCOA RSVP and volunteer station will not request or assign RSVP volunteers to conduct or engage in religious, sectarian or political activities.
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Talk to your volunteer coordinator if you are interested.
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RSVP
RSVP (Retired and Senior Volunteer Program) is part of AmeriCorps Seniors. It offers flexible commitments and a wide range of service activities to seniors age 55+. RSVP volunteers stay active and engaged while contributing to the well-being and vitality of their communities.
Communities of caring
Meals on Wheels is the only federally supported program designed specifically to meet the nutritional and social needs of seniors. Frequent at home visits provide unique opportunities to meet nutritional needs, combat social isolation, and identify safety hazards. Meals on Wheels is a cost-effective solution that serves us all.
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Our Goals
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Haven't we convinced you to use graphics in your creations yet? Well: there are studies that show that 50% of the brain is responsible for processing visual stimuli, and that it is retained 42% more when the content is animated.
Grievance proceedure
If you have a problem that cannot be resolved, contact the RSVP Director who will act as a mediator. If a successful solution is not found, then you may request a meeting with the CVCOA Advisory Council.
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Communities of caring
Meals on Wheels is the only federally supported program designed specifically to meet the nutritional and social needs of seniors. Frequent at home visits provide unique opportunities to meet nutritional needs, combat social isolation, and identify safety hazards. Meals on Wheels is a cost-effective solution that serves us all.
Participate in trainings and do independent study.
Attention! At Genially, we use AI (Awesome Interactivity) in all our designs, so you can level up with interactivity and turn your content into something that adds value and engages.
AmeriCorps
AmeriCorps is a federal agency of the Corporatoin for National and Community Service. Similiar to the Peace Corps, it brings people together to tackle the nation’s most pressing challenges through national service and volunteering. AmeriCorps programs not only strengthen communities but also enrich the lives of those who serve, fostering a spirit of civic engagement and social responsibility.
Insurance/liability
To minimize risks associated with volunteering, your volunteer station has signed an agreement regarding insurance and liability. While volunteering at your designated stations, your RSVP -sponsored volunteer liability insurance is in effect. If you take on additional roles in addtion to those in your position description, you will not be covered by RSVP insurance. Please notify the RSVP program if you want to take on additional responsibilities.
Separation from service
If you wish to separate from service, please notify your volunteer station supervisor and CVCOA volunteer coordinator. The program seeks to resolve conflicts, if possible. If a resolution is not found, you may request placement at another volunteer station or withdraw from service with RSVP at any time.
Volunteer stations and CVCOA RSVP reserve the right to remove a volunteer or take remedial action in the case of behavior expectation violations, including violations of AmeriCorps Seniors' prohibited activities.
Accessibility & reasonable accommodations
The programs and activities to which you are assigned will be accessible to persons with disabilities and provide reasonable accommodations to allow persons with disabilities to participate.
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Prohibition of discrimination
RSVP and the volunteer stations will not discriminate against RSVP volunteers or in the operation of its programs on the basis of age, race, color, religion, ancestry, sex, marital or civil union status, sexual or gender orientation, national origin, place of birth, citizenship, veteran status, or disability or any other factor for which discrimination is prohibited by law.
CVCOA RSVP
CVCOA RSVP volunteers play a special role at your local non-profit in helping to create a healthy future for older Vermonters. RSVP volunteers serve as little as 1-hour per week to 5-hours per day providing vital services. CVCOA also partners with NEKCOA to bring services to the NEK.
Sign a Memo of Understanding that indicates the number of classes you will teach after the training.
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Haven't we convinced you to use graphics in your creations yet? Well: there are studies showing that 50% of the brain is responsible for processing visual stimuli, and that this is retained 42% more when the content is animated.