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Managing Conflicts in the Workplace

Javier Elizondo

Created on October 16, 2025

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Transcript

Students:Pablo FernandezJavier Elizondo

Managing Conflicts in the Workplace

START

Introduction

Conflicts are a normal part of life in every company. People have different opinions, communicate in different ways and sometimes misunderstand each other. The important thing is not to avoid conflict, but to know how to deal with it positively. When managers handle conflicts correctly, the team grows stronger, communication improves, and the whole company benefits.

Explore the house

02

In the previous video, we watched a conflict between employees. Now, using the video as a reference, let's answer the following questions.

03

Something went wrong… or someone saw you.

Shadows insist on coming out... Go back… if you still can.

Find the key to resolve the conflict in the workplace

Continue exploring the house

Inventory

The following strategies should be used:

Active listening: Listen to both parties without interrupting. - Open communication: Facilitate a dialogue where each party can express their expectations and concerns. Collaborative solutions: Get both parties involved in designing a plan for distribution of future tasks, including deadlines and alert mechanisms in situations where someone falls behind.

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Use the magnifying glass to search for the code and then insert it into the typewriter

224

Enter the secret code

Code

A briefcase appeared...

It's locked with a key...look in the inventory for something to open it

Conclusion

Conflict does neither spell the end of teamwork nor represent a failure of communication and trust. By actively listening to each other, encouraging open dialogue and collaborating on fair solutions, colleagues can transform disagreements into opportunities for growth. When everyone's voice is heard and solutions are created together, the team becomes more united, efficient and resilient

Oops… the ghost doesn't recognize this place.

Your memories dissolve and the path disappears. Return before the echo follows you…

MISSION ACCOMPLISHED

Now the team can move forward stronger than before. And you have successfully escaped from workplace tension!

Are you sure you want to exit?

You will lose all progress so far...

Back

Exit

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♪♬ø

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