Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great job! You have one more step to add a bounce event.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great job! Now, you need to fine-tune your bounce criteria to continue building your segmentation.
Great job! Now, select the bounce field to use in your segmentation.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Relative Date Cheat Sheet
You're not done yet! Finish setting up this criteria.
Keep going! Finish setting up this criteria.
Remember segmentation is space and case sensitive.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great work, but keep going! What additional criteria do you need to configure for this segmentation?
Keep going! Finish setting up this criteria.
You're not done yet! Finish setting up this criteria.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Keep going! Finish setting up this criteria.
You're not done yet! Finish setting up this criteria.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Relative Date Cheat Sheet
Great work, but you're not done yet! What additional criteria do you need to add to this segmentation?
Keep going! Finish setting up the criteria.
Keep going! Finish setting up the criteria.
Keep going! What field do you need to filter on?
Remember segmentation is space and case sensitive.
Soft Bounce Segmentation
Great work! You successfully created a segmentation that will find users who have consistently bounced in the last month and who are currently subscribed to the marketing channel!
Restart Activity
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
You've Finished This Task!
You finished setting up the number of bounces to look for in this segmentation! Let's move on to adding the last field that we need.
Not quite!
Since we already check for users who are unsubscribed to the email marketing channel, there are no other profile fields to add to this segmentation. Instead, consider where to find an email bounce. Try again!
Not quite!
This isn't the right comparator. Remember we want to find users who have bounced within the last month, so following a month from now.
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
We want to look for a range of bounces, not a specific number, in case someone had more bounces than our cutoff number. Try again!
Not quite!
This is not the correct event to segment on. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
We need to look for a specific range of bounces for this segmentation, not any number of bounces. Try again!
Not quite!
We need to look for a specific range of bounces for this segmentation, not any number of bounces. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
This isn't the right comparator. Remember we want to find users who have bounced within the last month, so following a month from now.
Not yet!
You haven't finished adjusting the number of bounces! Focus on that before adding another event field.
Not quite!
You don't need to edit the max number of times. If a user bounces more than the lower bound we set, we still want to capture them in this segmentation.
Not quite!
This is not the correct event to segment on. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not yet!
We aren't finished setting up the Email Bounce date field yet. Finish that before moving on to the rest of the segmentation!
Not quite!
We want to look for a range of bounces, not a specific number, in case someone had more bounces than our cutoff number. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
You've Finished This Task!
You finished the date portion of the segmentation. All you need to do now is adjust the number of bounces to look for!
Not quite!
You don't need to edit the max number of times. If a user bounces more than the lower bound we set, we still want to capture them in this segmentation.
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Segmentation Soft Bounces General
Iterable Customer Education
Created on October 14, 2025
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Transcript
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great job! You have one more step to add a bounce event.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great job! Now, you need to fine-tune your bounce criteria to continue building your segmentation.
Great job! Now, select the bounce field to use in your segmentation.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Relative Date Cheat Sheet
You're not done yet! Finish setting up this criteria.
Keep going! Finish setting up this criteria.
Remember segmentation is space and case sensitive.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Great work, but keep going! What additional criteria do you need to configure for this segmentation?
Keep going! Finish setting up this criteria.
You're not done yet! Finish setting up this criteria.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Keep going! Finish setting up this criteria.
You're not done yet! Finish setting up this criteria.
Soft Bounce Segmentation
Your organization sends about 5 emails a week from your Iterable project. Can you help edit this segmentation so it will identify users who consistently bounced throughout the last month?
Relative Date Cheat Sheet
Great work, but you're not done yet! What additional criteria do you need to add to this segmentation?
Keep going! Finish setting up the criteria.
Keep going! Finish setting up the criteria.
Keep going! What field do you need to filter on?
Remember segmentation is space and case sensitive.
Soft Bounce Segmentation
Great work! You successfully created a segmentation that will find users who have consistently bounced in the last month and who are currently subscribed to the marketing channel!
Restart Activity
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
You've Finished This Task!
You finished setting up the number of bounces to look for in this segmentation! Let's move on to adding the last field that we need.
Not quite!
Since we already check for users who are unsubscribed to the email marketing channel, there are no other profile fields to add to this segmentation. Instead, consider where to find an email bounce. Try again!
Not quite!
This isn't the right comparator. Remember we want to find users who have bounced within the last month, so following a month from now.
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
We want to look for a range of bounces, not a specific number, in case someone had more bounces than our cutoff number. Try again!
Not quite!
This is not the correct event to segment on. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
We need to look for a specific range of bounces for this segmentation, not any number of bounces. Try again!
Not quite!
We need to look for a specific range of bounces for this segmentation, not any number of bounces. Try again!
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not quite!
This isn't the right comparator. Remember we want to find users who have bounced within the last month, so following a month from now.
Not yet!
You haven't finished adjusting the number of bounces! Focus on that before adding another event field.
Not quite!
You don't need to edit the max number of times. If a user bounces more than the lower bound we set, we still want to capture them in this segmentation.
Not quite!
This is not the correct event to segment on. Try again!
Not quite!
You don't need to change "All" since we just want to add criteria that will be true in addition to users who are unsubscribed from the marketing channel. Try again!
Not yet!
We aren't finished setting up the Email Bounce date field yet. Finish that before moving on to the rest of the segmentation!
Not quite!
We want to look for a range of bounces, not a specific number, in case someone had more bounces than our cutoff number. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!
Not quite!
You don't need to edit this existing criteria for this exercise. We want to check for users who are unsubscribed from email marketing channel. Try again!
You've Finished This Task!
You finished the date portion of the segmentation. All you need to do now is adjust the number of bounces to look for!
Not quite!
You don't need to edit the max number of times. If a user bounces more than the lower bound we set, we still want to capture them in this segmentation.
Not quite!
This field is not necessary for this segmentation. Try again!
Not quite!
There's no need to add another profile field or event. We have everything we need right here, we just need to edit our existing event. Try again!