Workforce Disruption (WFD)
Cross-Team Insights
- CS & CL Collaboration
- Importance of aligning internal and candidate facing information
*Hot tip! You can view the conversation between the CS and candidate if you go to Candidate Profile → "Notes & Activity"
Candidate Experience
- Prestart calls & file clearing built trust
- Direct interactions reinforced our "Why"
Streamlined Workflows
- HOW tickets boosted visibility & accountablility
- Improved communication = smoother teamwork
*Keep Nova RTCR, Dashboard, and Tickets updated
Professional Growth
- Adaptability in fast-paced enviroment
- Deeper understanding of other department's processes
*When your desk gets hectic, keep calm and ask for help if needed!
Workforce Disruption (WFD)
Megan
Created on October 14, 2025
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Transcript
Workforce Disruption (WFD)
Cross-Team Insights
*Hot tip! You can view the conversation between the CS and candidate if you go to Candidate Profile → "Notes & Activity"
Candidate Experience
Streamlined Workflows
*Keep Nova RTCR, Dashboard, and Tickets updated
Professional Growth
*When your desk gets hectic, keep calm and ask for help if needed!