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Cleaning Academy

Your friendly neighborhood cleaning lady

Created on October 12, 2025

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10'-15' of reading

Welcome to YFNCL's

Cleaning Academy

start

Welcome to the Team!

At YFNCL, we believe every home we clean holds a story. Some belong to busy parents, medical workers, or small business owners trying to find time to breathe. Others belong to families going through hard seasons who just need a little help to feel normal again. Our mission is simple: 🧹 Cleaning is the task — people are the purpose. We clean with empathy, excellence, and intention — because the work we do inside someone’s home reaches far beyond the surface.

Ready to stand out!

Let's get started

Our

“Be present. Be prepared. Be proud.

“Never stop improving.”

Every home teaches you something new — about cleaning, teamwork, and yourself.

Keep growing

Show Up Fully

We arrive on time, ready to work, and give 100% in every clean — even when no one’s watching.

Values

“People come before the checklist.

“Leadership starts with kindness.”

PEople First

Lead with care

“Clients and teammates matter most. Listen, care, and lead with kindness — the cleaning will follow.”

Set the tone by treating everyone — clients and coworkers — with respect and compassion.

“Good enough isn’t our standard.”

“Teamwork makes it sparkle.”

All hands in

Excellence always

“We help each other, share the load, and celebrate wins together. No one gets left behind.”

We double-check, do it right, and finish every job proud of the result. That’s the YFNCL difference.

“Energy is contagious.”

S.P.A.R.K.L.E

Radiate positivity

Even on hard days, your attitude can change the whole team’s day — and a client’s mood, too.

I'm ready for my quiz

Let's

Review

🏡 Our Mission: Cleaning is the task — people are the purpose. 🌟 Our Values: SPARKLE = how we live that mission every day. 💬 Our Promise: We treat every home and teammate with care, positivity, and excellence. You don’t just clean — you make a difference. 💚

Q1

Quiz

Well done!

Q2

Quiz

Well done!

Q3

Quiz

Well done!

Q4

Quiz

Well done!

Q5

Quiz

Well done!

🎉 Congratulations!

You’ve completed Module 1 of the Cleaner Academy!

You’ve learned our Mission, SPARKLE Values, and what it truly means to represent Your Friendly Neighborhood Cleaning Lady. 💚 Take a moment to be proud — you’re officially part of the team that cleans with heart.

Go to Module 2

10'-15' of reading

Module 2:

Client Policies

start

Breakable Item Sheets

Some homes have fragile, valuable, or sentimental items that can break easily. These include glass, porcelain, collectibles, picture frames, vases, and family heirlooms. At Your Friendly Neighborhood Cleaning Lady, we never clean, move, or dust these items unless a Breakable Items Sheet is signed in Jobber. ✅ No signed sheet = do not clean. This protects you, the client, and our company from accidents or misunderstandings.

Handle with Care 🫶

Check Jobber

If it looks breakable or expensive, do not clean or move it without a signed Breakable Items Sheet

See if a Breakable Items Sheet is signed.

Skip cleaning that area, leave it untouched, and notify your lead.

Title

No Form Found

Use this side to give more information about a topic.

See something fragile?

Use this side to give more information about a topic.

Open the client’s notes.

Subtitle

Stop and look carefully.

Subtitle

If no sheet is there…

Subtitle

Form Signed

Take a photo, secure the item, message your manager, and fill out the incident section in Jobber.

Proceed carefully — clean around item using a microfiber rag or duster only

Title

Remember: Accidents happen — honesty and documentation protect everyone.

Something Breaks

Use this side to give more information about a topic.

If a Breakable Sheet is signed…

Subtitle

If an accident happens…

How to Fill Out the Breakable Items Sheet

Click these

CLEANER

Scenario Practice: You notice an antique vase in the dining room. There’s no Breakable Items Sheet signed in Jobber.

(Your Name Here)

DATE

Choose Date

I have asked Your Friendly Neighborhood Cleaning Lady to clean an area that they have considered breakable or dangerous to maneuver. With this signature I acknowledge that YFNCL is released from any and all liability related to damage of breakable items.

Client Approval Signature

(Client types their name here)

Add image of area here:

0/10

Upload any relevant images here

When Something Breaks: What to Do Next

Accidents happen — and that’s okay. What matters is how we handle them. If you accidentally break or damage something in a client’s home, here’s what to do:1️⃣ Stop. Don’t hide it, don’t panic. 2️⃣ Take a photo. Make sure the damage is clearly visible. 3️⃣ Secure the item. If possible, place it safely out of the way to prevent more damage. 4️⃣ Notify your Team Lead or Manager immediately. 5️⃣ Fill out the Broken Item Sheet in Jobber. 💡 Remember: honesty builds trust. Clients respect integrity more than perfection.

Example: Blue vase with flowers, Blinds, Women figurine with yellow dress

11AM

Whatever cleaner is responsible

Example: in the kitchen

Ex: As i was dusting I accidentally bumped it. I am so sorry - I have spoken with manager to help with next steps.

PERSONAL PREFERENCE SHEET (PPS)

Some clients prefer us to use their own cleaning products — like special sprays, essential oils, or brand-name cleaners. Before we use any client-supplied product, we must have a signed PPS form on file in Jobber. This form protects you and the company by confirming that the client accepts full responsibility for results, reactions, or damage caused by their products. ✅ No signed PPS = Do not use the product. 💬 It’s about safety, clarity, and professionalism.

"I want to use my own..."

points

If a client has already had a PPS you can find the screenshot of it in the client notes. If there hasn't been one made you go to the clients name > Job Forms > PPS

🧴

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Some products can damage surfaces or react with ours — always check for PPS approval.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

02

03

🫶

Clients must sign once for approval — you don’t need a new form every visit unless they change products.

Design visualand narrative personal

Use of Genially as a creative tool

🧾

How to Fill Out the Personal Preference Sheet (PPS)

Click these

PPS CLEANER

(Your Name Here)

DATE

Choose Date

Add images of the product here

0/10

Client Authorization

I authorize Your Friendly Neighborhood Cleaning Lady to use a product that I have provided and release any and all liability related to damage caused by this product.

Product

Client Approval signature

Q1

PPS

Well done!

Q2

PPS

Well done!

Q3

PPS

Well done!

Q4

PPS

Well done!

Q5

PPS

Well done!

🎉 Great job!

You now understand how to safely handle client-supplied products and complete the PPS process with confidence.

Go to Drug Paraphernalia

What Counts as Drug Paraphernalia

Don’t Touch. Don’t Judge. Just Document. Drug paraphernalia” refers to any item used for, or related to, illegal or legal drug use. This includes pipes, syringes, grinders, rolling papers, or powdery substances. As a professional cleaning company, we never touch, clean, move, or dispose of anything that appears to be drug-related — even if we’re unsure. This protects your safety, our reputation, and our business license. 🧠 Our Rule: If it looks suspicious — don’t touch it, don’t assume, just document and report.

"I found a needle"

🚭

If you find vape pens or pipes you’re unsure about — treat as drug paraphernalia and do not clean.

points

”🔥

Lighters are okay to clean if separated from drug items — but when in doubt, skip the whole area.

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

⚗️

Pipes, grinders, baggies, or white residue — stop immediately and call your Team Lead.

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Design visualand narrative personal

💊

Title

Loose pills or powders? Never handle them — document in Jobber and leave untouched.

Use this side to give more information about a topic.

Subtitle

💬 Our goal isn’t to judge — it’s to stay safe and professional. Clients hire us to clean, not to investigate. Handle with caution and kindness.

Key

🧠

Handling drug paraphernalia can expose you to serious health and legal risks — always report instead.

points

Document clearly in Jobber, using respectful and factual language only.

⚠️ Never: Dispose of drug items yourself Confront or question the client Take items home or handle with gloves Ignore it and continue cleaning

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

💬

📋

Say: ‘I came across something I’m unsure about and wanted to let management know

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Design visualand narrative personal

💬 Our goal isn’t to judge — it’s to stay safe and professional. Clients hire us to clean, not to investigate. Handle with caution and kindness.

How to Fill Out the ⚠️ Important Notice (Drug Paraphernalia)

Click these

Drug Paraphernalia Report CLEANER

Type of item observed:

Follow-up Actions

Needle/Syringe

Client informated in person.

(Your Name Here)

Pipe/Bong

Client will be called by manager / team lead

Grinder

DATE

Additional notes

Powder / Unkown Substance

Choose Date

Other (description)

Client Name

0/10

(Clients Name)

Actions Taken

Location of item:

Room Cleaned Around item (non-life threatening)

(Write Product)

Room Skipped (life -threatening / unsafe / unsure)

Entire clean canceled (multiple unsafe rooms)

🌟 Well done!

You now understand how to recognize, report, and respond to possible drug paraphernalia safely.

Always remember:✅ Safety first ✅ Documentation second ✅ Management handles the rest

Go to Pet Mess

Pet Mess Policy – Protecting You and Our Clients

Pets are part of our clients’ families — but sometimes, accidents happen. Pet messes (urine, feces, vomit, or litter box waste) are considered biohazards and are not covered by our insurance. These messes can contain bacteria, parasites, or cleaning chemicals that can make you sick. For this reason, cleaners should never touch, clean, or dispose of pet waste — even if asked by the client. 💡 This policy is about keeping everyone safe — our cleaners, our clients, and their furry friends.

Oops!

points

🧪

Never use mops, rags, or vacuums on areas with pet waste — it spreads contamination.

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Pet waste can carry bacteria and parasites — gloves are not enough protection.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

🐕

Even friendly pets can be stressed by smells or sounds — safety first!

🛑

Use of Genially as a creative tool

Design visualand narrative personal

Kindly say, “I’d love to help, but our insurance doesn’t cover pet messes. I’ll note it in your file and the office will follow up.”

How to Fill Out the Personal Preference Sheet (PPS)

Example : in the living room carpet

Q1

Pet Mess

Well done!

Q2

Pet Mess

Well done!

Q3

Pet Mess

Well done!

Q4

Pet Mess

Well done!

Pet Safety Policy – Keeping Our Cleaners and Their Pets Safe

We love our clients’ pets — they’re part of the family too! But pets can be curious or nervous during cleaning. Our Pet Safety Policy protects everyone by ensuring pets stay safe and our cleaners can work without distraction or risk. Before each clean: ✅ Clients must secure pets in a separate, safe area. ✅ Cleaners never handle, move, or feed pets. ✅ If a pet is loose or aggressive, stop cleaning and call your Team Lead.

Oh, hi!

points

”🚪

🐾

Ask the client politely: ‘Would you like to put [pet name] in another room while we clean?

Even friendly pets can bite or trip you when startled — secure them before cleaning.

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

🐕

“Never try to catch or move a pet yourself — it creates liability and risk of injury.

Use of Genially as a creative tool

Design visualand narrative personal

💬 If you notice a pet left loose during arrival: Say kindly, “For safety, I’ll wait while you secure your pet before we begin.” If you feel unsafe — leave the home and call your Team Lead immediately.

Q1

Pet Safety

Well done!

Q2

Pet Safety

Well done!

Q3

Pet Safety

Well done!

Q4

Pet Safety

Well done!

🎉 Awesome job!

You now know how to work safely around pets while keeping yourself and their owners happy.

🐾 Always remember:✅ Secure pets before cleaning ✅ Never touch or move pets ✅ Communicate and document any concerns

Go to Weapons & Firearms

Weapons & Firearms Policy – Safety First, Always

Some clients legally own firearms or other weapons. Our goal isn’t to judge — it’s to keep everyone safe. If you ever see a gun, knife, or other weapon while cleaning: 🛑 Do not touch it. 🚫 Do not move it. 📞 Notify your Team Lead immediately. Weapons can be legally owned, but accidents happen fast. We never clean near or under them until they’re secured. 💬 This policy protects you, your team, and our clients from risk.

hmmm...

Click here:

points

”🚪

If you find a weapon on a bed or table, skip that room and notify your lead.

🔒

Always treat every weapon as loaded. Even if it looks like a toy, never touch or move it.

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

📱

Report in Jobber immediately and wait for manager instruction before continuing

Use of Genially as a creative tool

Design visualand narrative personal

💡 Tone: calm & firm — no drama, just confidence.

Q1

Weapon & Firearm

Well done!

Q2

Weapon & Firearm

Well done!

Q3

Weapon & Firearm

Well done!

🎉 Excellent work!

You now understand how to handle weapons safely and professionally.

✅ Never touch or move weapons.✅ Document and notify immediately. ✅ Safety first — always.

Go to AC & Temperature

AC & Temperature Policy – Comfort, Care, and Respect

At Your Friendly Neighborhood Cleaning Lady, we have permission from our clients to adjust thermostats as needed during cleaning. Why this matters: 🌬️ It keeps our team safe and comfortable while working. 🧴 It helps products dry properly and prevents humidity buildup. 🐾 It keeps pets safe while air quality stays consistent. We adjust the thermostat respectfully and temporarily, always returning it to its original setting before leaving. 💬 Client comfort, cleaner comfort, and home care all matter equally.

It's hot in here!

Click here:

points

Always return the thermostat to the original setting before leaving

🏠

If the home has multiple zones or smart thermostats, only adjust the one in the main cleaning area.

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

🌬️

⏱️

Adjust only within a safe 2–3° range — just enough to maintain comfort.

Use of Genially as a creative tool

Design visualand narrative personal

🌬️

💡 Tone: calm & firm — no drama, just confidence.

🌟 Nice work!

You now know how to handle temperature adjustments safely, respectfully, and consistently.

✅ Adjust only as needed✅ Always return to the original setting ✅ Communicate and document

I am ready for my quiz!

Q1

Final Quiz

Well done!

Q2

Final Quiz

Well done!

Q3

Final Quiz

Well done!

Q4

Final Quiz

Well done!

Q5

Final Quiz

Well done!

Q6

Final Quiz

Well done!

Q7

Final Quiz

Well done!

Q8

Final Quiz

Well done!

Q9

Final Quiz

Well done!

Q10

Final Quiz

Well done!

Q12

Final Quiz

Well done!

Q13

Final Quiz

Well done!

Q14

Final Quiz

Well done!

Q15

Final Quiz

Well done!

🌟 You did it!

You’ve completed the Module 2: Client Policies Final Quiz!

💬 You now understand how to protect yourself, clients, and the company through safety, honesty, and professionalism. ✅ Always document ✅ Communicate calmly ✅ Respect the home and your safety

Continue to Module 3

10'-15' of reading

Module 3:

Client Interactions

start

Why Client Interactions Matter

Every clean is a chance to make someone’s day better. At Your Friendly Neighborhood Cleaning Lady, we don’t just clean homes — we care for the people inside them. How you greet, respond, and handle little moments can change how a client feels about our entire company. ✨ Professionalism builds trust. ✨ Kindness builds loyalty. ✨ Empathy builds community. Whether you’re texting a client, meeting them at the door, or leaving a note behind — you represent who we are.

We are happy to see you!

Click the icons ->

points

💡 You can make these appear as glowing hearts or sparkle icons that pulse when hovered.

After: “Whenever you have a moment, I’ll just need your signature here — thank you so much!”

Use of colors, typography, icons, and images to convey a coherent visual identity with your professional profile.

Basic editing in Genially: insert text, images, buttons, links, and animations in an intuitive way.

03

02

After: “Hi [Client Name], just a quick heads-up — we’re about 10 minutes behind but still coming your way soon!”

After: “Hi [Client Name]! We’re so excited to make your home sparkle today 💚”

Use of Genially as a creative tool

Design visualand narrative personal

Before: “Can you sign this?”

Before: “We’re here for your clean.”

Before: “We’re running late.”

💭 Think about it: When you’re stressed, tired, or rushed — do you still show kindness? How you “show up” is what clients remember most.

UNHAPPY CLIENTS

How to Respond Calmly and Confidently

Sometimes, even when we do our best, a client might be unhappy. It’s not personal — it’s an opportunity to learn, grow, and show professionalism. 💬 Our job isn’t to argue or defend; it’s to listen and respond with calm confidence. 🧠 When emotions rise, kindness lowers them.

“Let’s find a way to get it right for you.”

“Thank you for pointing that out — I’ll make a note for next time.”

“I’m sorry that wasn’t clear. I’ll check in with my team.”

“I understand — let’s make sure that gets handled.”

“I didn’t notice that.”

“We always do it this way.”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

“No one told me that.”

“That’s not my fault.”

Click the icons

DON'T

Do

🫶

Title

👂

🧼

Write a brief description here

“Listen. Acknowledge. Solve. Document.”

When a client is upset: 1️⃣ Listen — Stay quiet and let them finish. 2️⃣ Acknowledge — “I completely understand.” 3️⃣ Apologize — Even if it’s not your fault, kindness de-escalates. 4️⃣ Document — Add clear notes in Jobber immediately. 5️⃣ Notify — Let your Team Lead or Manager handle follow-up. 💡 You don’t need all the answers — just a calm voice and a caring tone.

✅ Response: “I understand — thank you for sharing that. I’ll let my manager know right away so we can make it right.”

✅ Response: “I’m so sorry about that! I’ll make a note for your next clean to make sure it’s double-checked.”

✅ Response: “I appreciate your feedback — I’ll pass that along so we can meet your expectations.”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

😕 Client: “Your last cleaner was better.”

😟 Client: “This isn’t what I expected.”

😠 Client: “You missed the tub again.”

Title

Write a brief description here

💬 Keep tone soft, friendly, never defensive.

🌟 Lead with Care — Respond with empathy. 🌟 Excellence Always — Use feedback as motivation. 🌟 People First — Prioritize comfort and respect.

💚 Excellent work!

You’ve completed the Lesson 3

Handling complaints calmly is what makes you stand out. Every challenge is a chance to shine with grace, care, and confidence.

Lesson 4: Happy Clients

HAPPY CLIENTS

Building Trust, Gratitude, and Loyalty

A happy client isn’t just satisfied — they feel seen, appreciated, and cared for. Every time you make someone’s day easier, you’re not just cleaning — you’re creating loyalty. 💬 Gratitude = Growth. A simple “thank you” can turn a first-time clean into a lifetime relationship.

“Thank you so much — we really appreciate you!”

“That means the world to us — thank you for sharing our name!”

“Thank you so much! We’re so happy you’re pleased with it 💚”

“The house looks amazing!”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Click the icons

Client says:

Client leaves a tip.

“I told my friend about you!”

Cleaner Responds:

🏠

Title

🧡

💬

Write a brief description here

🎉 Great job!

You’ve completed the Lesson 4

You’re now mastering both sides of client relationships — handling problems with calm and celebrating wins with gratitude. 💬 Every smile, thank-you, and small detail matters.

Lesson 5: Add-On Requests

ADD-ON REQUESTS

Handling Requests Respectfully and Documenting

⚖️ Be friendly and flexible — but never commit without confirmation.

We love when clients want to add extra sparkle to their service! ✨ But before saying “yes,” we always check in and document properly. 💬 Add-ons are extra services outside the regular clean — like ovens, fridges, baseboards, or sanitizing. 📋 These must be approved in Jobber before we start, so we can make sure time, price, and supplies are right.

“All payments have to go through the office, but I can let them know you’d like to add that on!”

“Thank you so much — we really appreciate you!”

💚 Show Up Fully: Be polite and attentive to client needs. 💚 Lead with Care: Communicate and confirm through the proper channel. 💚 Excellence Always: Document everything — no surprises!

“I’d love to! I’ll make a note and have the office reach out to get that scheduled for you.”

“Can you wipe out my fridge while you’re here?”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Client says:

Client leaves a tip.

“Can I pay you directly for a few extras?”

Cleaner Responds:

Click the icons

Title

Write a brief description here

📞

🧾

🧺

How to document Add-Ons

Documentation makes sure the team, client, and office are all on the same page. Here’s what to do: 1️⃣ Open Jobber → Notes. 2️⃣ Write what the client asked for. Example: “Client asked to add fridge clean — notified office.” 3️⃣ Take a quick photo if helpful. 4️⃣ Notify Team Lead before starting the task. ⚠️ Never perform an add-on before it’s approved.

🌟 You’ve got it!

You’ve completed the Lesson 5

Add-ons are great opportunities — when done the right way. ✅ Be polite and positive ✅ Communicate clearly ✅ Document every request

Lesson 6: Unexpected Cleans

Unexpected Cleans

What to Do When a Home Isn’t as Expected

Sometimes we walk into homes that don’t match the expected condition — extra clutter, heavy buildup, or a deep-clean level. 💬 That’s okay — it happens! What matters is how we respond: calmly, professionally, and through the right process. Never start working without reporting it first — our office may need to adjust pricing, time, or expectations.

💚 Excellence Always: Never rush or cut corners — communicate and adjust.💚 Show Up Fully: Handle surprises with calm confidence. 💚 People First: Be honest and kind when explaining the situation.

“Let’s note it and check if this needs an upgrade to a Deep Clean before continuing.”

“I’ll document and let my lead know before we begin — looks like we may need extra time today.”

“I’d love to make sure it’s done right — let me confirm with my manager before we adjust anything.”

Heavy buildup in bathrooms beyond normal maintenance.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Home has extra clutter everywhere.

Client says: “Can you just do it all today?”

Click the icons

Response

Scenario

Title

📞

🧼

📸

Write a brief description here

How to document Unexpected Clean

When a home isn’t what we expected: 1️⃣ Stay calm — never react in frustration. 2️⃣ Take quick photos (wide and close-up). 3️⃣ Write notes in Jobber. Example: “Home was heavier than normal; documented with photos.” 4️⃣ Contact your Team Lead or office. 5️⃣ Wait for approval before adjusting your workload or cleaning level. 💬 Our goal is to be proactive, not reactive.

🎉 Nice work!

You now know how to handle unexpected situations with professionalism.

💬 Remember:✅ Stay calm ✅ Document clearly ✅ Communicate before acting

Lesson 7: Boundaries & Uncomfortable Moments

BOUNDARIES & UNCOMFORTABLE MOMENTS

Safety, Comfort, and Professionalism Go Hand in Hand

As cleaners, we work in people’s personal spaces — their homes, their offices, their lives. Most clients are wonderful, but sometimes we face situations that feel uncomfortable, awkward, or unsafe. 💬 You have the right to feel safe at work. Boundaries are not about being rude — they’re about protecting your comfort and professionalism. 🚫 It’s never your job to tolerate disrespect, comments, or unsafe environments. ✅ It is your job to respond calmly, document what happened, and contact your Team Lead right away.

Politely decline: “I wish I could, but I have another stop today!”

A client asks you to do something outside company policy.

Kindly say: “I’ll check with my manager so I can make sure we do it correctly.”

Calmly excuse yourself and step away; call your Team Lead.

Leave the property immediately and contact your Team Lead or management.

Someone invites you to stay or talk longer than necessary.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

A client makes personal comments or jokes.

You feel unsafe due to behavior, people, or environment.

Response

Scenario

Title

Write a brief description here

💬 Always choose safety over discomfort — professionalism means knowing when to step away.

Click the icons

📞

🧠

🧍‍♀️

How to Handle Uncomfortable Moments

✨ Lead with Care: Protect your safety and peace first.✨ People First: Handle uncomfortable situations with grace, but never at the cost of your comfort. ✨ Keep Growing: Speak up — every report helps us improve safety for the whole team.

When you experience something uncomfortable: 1️⃣ Pause. Step away from the client or situation. 2️⃣ Don’t argue or engage. Keep calm and polite. 3️⃣ Contact your Team Lead or Manager immediately. 4️⃣ Document the situation in Jobber. Include what was said/done — just facts, not opinions. 5️⃣ Wait for direction — management will decide next steps. 💚 You’ll never be penalized for protecting yourself or reporting something that doesn’t feel right.

Step out, call your manager immediately, and document.

“I’m going to step outside for a moment.” → Notify your Team Lead

Stay calm and say, “I understand you’re upset. I’ll have my manager contact you right away.”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

🗣️ Client makes a flirty or uncomfortable comment.

🚪 You notice signs of something unsafe in the home (drug use, weapons, etc.).

😬 Client raises their voice or becomes rude.

Response

Scenario

Title

start

The VIE Program:

Reward, Support, and Growth

💚 VIE stands for Very Important Employee — and that’s exactly what you are. This program was created to recognize and reward the people who make Your Friendly Neighborhood Cleaning Lady special. It’s about more than cleaning — it’s about teamwork, attitude, and growth. When you live our SPARKLE values, communicate well, and show up fully, you earn recognition, rewards, and opportunities. ✨ VIE = Reward + Support + Growth

Click the icons

🤝

🌱

🏆

✨ Show Up Fully: Participate, communicate, and give your best.✨ Keep Growing: Use every challenge as a chance to improve. ✨ Radiate Positivity: Uplift your team — we rise together.

How the VIE Program Works

Every cleaner automatically starts in the VIE Program — all you have to do is show up, learn, and keep growing! The program includes: 🏅 Recognition: Weekly shoutouts and SPARKLE awards during team huddles. 💰 Bonuses: Quarterly bonuses for perfect attendance, client praise, and high quality scores. 💌 Milestone Rewards: Anniversary tokens, birthday treats, and monthly drawings. 📈 Growth Path: Opportunities for advancement to Trainer, Team Lead, or beyond. 💚 It’s our way of saying: we see you, we appreciate you, and we’re growing with you.

Click the icons

💬

🧍‍♀️

🎁

✨ Show Up Fully: Participate, communicate, and give your best.✨ Keep Growing: Use every challenge as a chance to improve. ✨ Radiate Positivity: Uplift your team — we rise together.

Mini Quiz

🌟 You’re a VIE!

Every day you show up, grow, and shine — you make YFNCL better. 💚 Keep living your SPARKLE values and your impact will keep growing.

Lesson 2: Revamp Champ

Revamp Champ

Turning Clean Spaces Into WOW Moments!

✨ Revamp Champ is our friendly, company-wide competition where cleaners show off their best before-and-after transformations. It’s not just about cleaning — it’s about showing care, effort, and the pride that goes into every home. 💚 Each month, we pick a Revamp Champ Winner who goes above and beyond to make spaces sparkle and inspire the team. 🏆 Winners receive recognition, prizes, and a feature on our social media!

Click the icons

💬

🌟

📸

💫 Excellence Always: Take pride in every detail.💫 Show Up Fully: Give your best effort, even on the smallest clean. 💫 Radiate Positivity: Inspire your teammates — one sparkle at a time.

Revamp Champ

How to Enter & Win

🧹 Here’s how to become a Revamp Champ: 1️⃣ Take before-and-after photos that show your effort and transformation. 2️⃣ Upload them in your Job Form or Team Chat with your name and location. 3️⃣ Add a short note about what made this job special (example: “Deep clean after construction — used toothbrush for small spaces!”). 4️⃣ Managers and Team Leads will vote monthly. 🏆 Winners receive: 💚 A gift card or bonus 💚 A Revamp Champ certificate 💚 A feature on our Facebook or Instagram 💚 SPARKLE badge recognition in Cleaner Academy

Click the icons

💬

🎁

🧽

🏆 You’re a Revamp Champ in the making!

Every photo, every sparkle, every bit of effort inspires others to do their best. 💬 Keep showing up, snapping those photos, and sharing your wins.

Lesson 3: SPARKLE Badges & Recognition

Mini Quiz

SPARKLE Badges & Recognition

✨ When we live our values, we shine brighter together.

Click the icons

Our SPARKLE values guide everything we do — they’re what make Your Friendly Neighborhood Cleaning Lady different. Each letter of SPARKLE represents a core part of who we are. When you consistently show a value in your work, attitude, or teamwork, you earn that SPARKLE Badge. 💚 Collect all 7 to become a SPARKLE Star!

💫 S

🤝 P

🧽 A

🌞 R

🌱 K

💚 L

✨ E

🌟 Badges are more than achievements — they show who you are as a person and teammate.

Recognition & Rewards

Every month, we celebrate our badge earners during team huddles and announcements. 🏅 Earn 3 badges in a month = entered into a gift card drawing. 🏆 Earn all 7 badges = receive the SPARKLE Star Award! SPARKLE Star winners are featured on social media, added to our Hall of Fame, and given a bonus or gift. ✨ Recognition builds motivation, pride, and community — and it reminds us why we do what we do.

Click the icons

🧍‍♀️

🎉

💌

🌟 You’re shining already!

Every time you live your SPARKLE values, you make our company stronger and brighter. 💚 Keep earning badges — one sparkle at a time!

Lesson 4: Celebrating Anniversaries & Birthdays

Celebrating Anniversaries & Birthdays

We don’t just clean homes — we build a family

Click the icons

At Your Friendly Neighborhood Cleaning Lady, we believe every milestone deserves celebration. Whether it’s your work anniversary or your birthday, these are reminders of how far you’ve come and how important you are to our team. 💚 We don’t take hard work for granted — we see you, we appreciate you, and we celebrate you. ✨ Because the little moments make the biggest difference.

🎂

🗓️

💚

🌟 People First: We care about who you are beyond the job.🌟 Lead with Care: Recognition builds trust and appreciation. 🌟 Radiate Positivity: Celebration creates happiness that spreads through the whole team.

How We Celebrate You

Here’s how we make our team feel extra special: 🎉 Monthly Announcements: Every birthday and anniversary is celebrated at our Monday meetings. 🕯️ Tokens of Appreciation: You’ll receive a special keepsake — like a tumbler, candle, or personalized item. 💌 Social Media Shoutouts: We love bragging about our team online! 💬 Team Messages: Expect group love in the chat and a few extra hugs on your big day. 💚 Every celebration reminds us that our success comes from you.

Click the icons

📱

🎁

🧁

🎂 Happy YOU Day!

Every milestone matters — because you matter. 💚 We’re not just celebrating another year… we’re celebrating everything you bring to our team.

Lesson 5: Team Communication & Professionalism

Team Communication & Professionalism

We don’t just clean as a team — we communicate like one.

Click the icons

Great teams aren’t built by chance — they’re built through respectful communication and shared goals. At Your Friendly Neighborhood Cleaning Lady, we believe that tone, words, and attitude all matter. 💬 Professionalism means: Speaking kindly — even when stressed Asking questions instead of assuming Using team chats and notes appropriately Keeping emotions out of work communication 💚 Because how we talk to each other shapes how we work together.

💬

🫶

🕊️

✨ Radiate Positivity: Choose kindness, even when things get tough.✨ Show Up Fully: Be engaged and responsive in communication. ✨ Lead with Care: Support your teammates and resolve issues with grace.

Conflict & Respectful Resolution

Every team has misunderstandings sometimes — what matters is how we handle them. 💚 Professional doesn’t mean perfect — it means respectful. If there’s tension or confusion: 1️⃣ Take a breath before responding. 2️⃣ Speak directly to the person involved (never gossip). 3️⃣ Use calm, respectful words: “Hey, I just wanted to clear something up.” 4️⃣ If it’s still uncomfortable, bring in your Team Lead or Manager. 5️⃣ Once it’s resolved, let it go — no holding grudges. 💬 When we handle conflict kindly, trust grows stronger.

A coworker corrected you in front of a client.

“Can we chat privately next time? I’d appreciate it.”

“Hey, I think my message got missed — just wanted to double-check.”

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

A teammate forgot supplies.

You felt dismissed in a group chat.

Situation

Response

Title

Write a brief description here

🧠 Remember: Gossip kills trust. Respect builds it. You can’t always control others’ tone — but you can always control yours.

Mini Quiz

Team Roles: Working Together the YFNCL Way

The Power of Teamwork

Click the icons

No one cleans alone — we move as one team. Every person has a specific role, but our success comes from helping one another. Some days you might lead, some days you might assist — what matters is communication, consistency, and care. When we work together, we save time, boost morale, and make every client feel the YFNCL difference.

🤝

💬

💚

Example:“If the runner finishes vacuuming early, they can help tidy or double-check a bathroom. That’s what All Hands In really means!”

Meet the Roles

Every day runs differently, but great teams have one thing in common — they communicate constantly. 🗣️ Talk about what’s done and what still needs finishing. 💪 Offer help before it’s asked for. 🧠 Think ahead — if you finish early, jump in somewhere else. 💜 Praise each other’s wins — “That bathroom looks amazing!” goes a long way.

✅ Learns step-by-step with guidance.✅ Focuses on consistency, communication, and quality. ✅ Never left unsupported — team leads mentor and guide them.

✅ Handles dry areas (living rooms, bedrooms, etc.). ✅ Keeps pace with the team & assists as needed. ✅ Often first to start vacuuming, trash, or general resets.

✅ Tackles kitchen areas: counters, sinks, appliances. ✅ Ensures everything sparkles & smells fresh. ✅ Communicates when ready for final checks.

✅ Cleans all bathrooms thoroughly. ✅ Focuses on detail & sanitation. ✅ Communicates if timing runs behind so others can assist.

✅ Oversees the job start-to-finish. ✅ Ensures checklist completion & quality. ✅ Communicates with clients and management. ✅ Keeps morale high and supports the team.

New Cleaner 🌱

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Team Lead

Runner 🚗

Bathroom Specialist 🧽

Kitchen Specialist 🍽️

Situation

Response

Title

Write a brief description here

Arrival → Supply Check → Room Assignments → Mid-Check → Final Walkthrough → Departure

Mini Quiz

🌟 Excellent work!

You now understand how each role fits together to make every clean successful. 💬 When you show up for each other, you show up for our clients.

Service Standards: Excellence Always

Well done!

🌟 Congratulations!

You’ve completed Module 4: Team Operations – Final Quiz! You now understand: ✅ How our teams operate ✅ How to communicate and collaborate ✅ How to lead with care and sparkle with pride 💚 You’re officially a stronger teammate and a more confident cleaner.

Module 5: Service Standards

10'-15' of reading

Module 5:

Service Standards

start

What “Excellence Always” Really Means

Click the icons

Cleaning is what we do — excellence is how we do it. Our Service Standards are what make Your Friendly Neighborhood Cleaning Lady stand out from the rest. They’re the habits, small details, and finishing touches that turn an average clean into a “wow” clean. Every cleaner, every team, every home — the same care, every time. 💬 When you clean with consistency, clients feel comfort. 💬 When you clean with care, clients feel valued. 💬 When you clean with pride, clients feel the sparkle.

🧼

💚

Great Cleaner: Anticipates what needs done next.

Great Clean: Checks edges, under décor, and finishes with shine.

Great Team: Finishes strong and double-checks for quality.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Good Clean: Dusts and wipes visible surfaces.

Good Cleaner: Follows instructions.

Good Team: Finishes the job.

Response

Scenario

Title

Write a brief description here

“That’s what Excellence Always looks like 💚”

How to Handle Uncomfortable Moments

Consistency = Trust. Clients book us again and again because they know what to expect. Whether it’s a small apartment or a big family home — every clean should meet the same YFNCL standards. 🧽 Dust high to low. High-to-low dusting keeps debris from falling on freshly cleaned surfaces. 🪟 Work left to right: Left-to-right cleaning prevents missed spots and ensures consistency. 🛋️ Pay attention to detail : Always check your bottle labels — only use eco-friendly, approved products. 🧴 Leave every surface fresh and streak-free: Inspect furniture, blinds, and baseboards — those finishing touches matter. These standards create that signature “sparkle” every client recognizes.

🌟 Beautiful job!

You’ve learned what “Excellence Always” means in action. Our Service Standards make every cleaner’s work shine and keep clients coming back. 💬 Consistency creates confidence. 💬 Care creates sparkle.

Lesson 2: Tidying vs. Organizing

Tidying vs. Organizing

Clients love when their spaces look neat and peaceful — but there’s a big difference between tidying and organizing. Understanding this difference helps you manage your time, protect our company policies, and meet client expectations every single time. 💬 Tidying: Quick, surface-level resets that make a space look neat. 💬 Organizing: Structuring or rearranging items — it takes more time and is only done by request.

Tidying vs. Organizing

Why It Matters

It’s easy to want to go “above and beyond” — and we love that! But organization takes more time and focus, and doing it without client approval can cause confusion or affect your team’s schedule. That’s why our standard is: 💬 “Tidy by default, organize by request.” This keeps our cleans on time, fair, and consistent for every client.

⏱️

📦

🌟 Well done!

You now know the difference between Tidying vs. Organizing and how to communicate it clearly with clients. 💚 Tidy for the moment. 💜 Organize by request.

Lesson 3: General Cleaning Job Form

General Job Form

Why It Matters

If it’s not documented, it didn’t happen. The General Cleaning Job Form is your way to show what was cleaned, what stood out, and how the service went. It helps: ✅ Track quality ✅ Communicate issues ✅ Protect cleaners and the company from misunderstandings Your form tells the story of every clean — what went well, what you noticed, and what needs follow-up. 💬 “Our forms aren’t paperwork — they’re professionalism.”

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📱

🧾

General job form

🌟 Fantastic job!

You now know how to properly fill out the General Cleaning Job Form — one of the most important tools in our business. 💚 Documentation = Protection 💜 Details = Professionalism ✨ Consistency = Excellence

You’ve learned how to perform the YFNCL Quality & Final Check — the most important 5 minutes of every clean. 💬 If it doesn’t sparkle, it’s not done. ✅ Surfaces shine ✅ Floors flawless ✅ Details done ✅ Tools packed ✅ Walkthrough complete

Lesson 5: Types of Cleanings

Types of Cleanings

Different cleans. Same sparkle.

Not all cleans are the same — but they all follow the same YFNCL sparkle standard. Every type of clean has a purpose and a level of depth. Understanding the difference helps you work smarter, manage time better, and deliver exactly what clients expect. 💚 Different cleans, same care. Always excellence.

🧼

🧽

🚛

🔁

Types of Cleanings

Different cleans. Same sparkle.

Each cleaning type comes with clear expectations. Here’s a breakdown of what’s included in every clean and what’s extra or not included unless specifically approved by the client.

If you’re unsure what level of clean you’re doing — ask your Team Lead before starting.

Types of Cleanings

Different cleans. Same sparkle.

Types of Cleanings

Different cleans. Same sparkle.

🌟 Excellent work!

You now understand the four main types of cleans at YFNCL. 💬 Different cleans. Same sparkle. ✅ You know what’s included in each clean. ✅ You know when to recommend the right one. ✅ You know how to keep standards consistent.

Lesson 6: Jobber Notes

Jobber Notes & Communication

Say it clearly, kindly, and professionally.

Every home tells a story — and your notes are how we keep track of it. Jobber notes help our team stay consistent, handle client questions, and document every visit clearly. 🧾 Notes protect you by showing what was completed. 💬 Notes protect the team by keeping everyone informed. 💚 Notes protect the company by providing proof of service. 💬 “If it’s important, it goes in Jobber.”

📸

🕒

🧹

ou’ve completed Module 5: Service Standards — you now understand what it means to bring Excellence Always to every clean. 💬 Consistency builds trust. 💚 Documentation builds confidence. 💜 Communication builds community. 🏅 You’ve earned your “Service Standards Pro” badge!

Your photos help others learn, improve, and take pride in their work.

💜 Right! SPARKLE badges are earned through heart, not hustle alone.

💫 Right! Positivity and teamwork keep morale high.

Meaning

Treat clients and teammates with kindness and empathy.

How to Earn

Helping a teammate, handling a client situation kindly.

If the client is home, have them sign on your phone or tablet before starting. If not home, the office must get digital approval before you clean these items.

No streaks on glass or footprints near door?

Texts and Jobber messages should sound polite, warm, and professional — just like in-person.

“Stay calm. The way you respond matters more than what was said.”

💬 Add a “Do & Don’t” Sidebar ✅ DO 🚫 DON’T ✔️ Adjust within 2–3° only ❌ Turn off the AC or heat completely ✔️ Return it before leaving ❌ Forget to check the setting first ✔️ Note the change in Jobber ❌ Leave the thermostat lower/higher for long periods ✔️ Keep comfort for cleaners and clients ❌ Ignore unusual sounds, leaks, or malfunctions

💬 Perfect — kind, light, and professional. You protect privacy while keeping the tone friendly.

When clients trust you, they refer friends. Always represent us with warmth and care.

Trust your gut. If something feels off — it probably is.

💬 Tidying is part of daily cleaning — organizing must be requested.

Contact your Team Lead before beginning — they’ll check client notes and next steps.

You can fill it out directly in Jobber — quick, easy, and consistent.

Client compliments = points toward recognition and rewards!

Are pillows fluffed and surfaces streak-free?

Growth: Opportunities to become a Trainer, Lead, or even Manager!

Type your name clearly — this shows who reviewed the breakable items for this clean

Boundaries protect your mental health, not just your physical safety.

Move-In/Out Clean

For empty homes — deep sanitization of all surfaces, drawers, and cabinets. No décor or clutter.

💬 Clear and kind communication keeps teams strong and stress-free.

🎯 That’s right — listen first, then communicate through proper channels.

Always use today’s date. If the form is reused, update it before each visit.

Always use today’s date.

Add a caption that shares what made the job special — clients love seeing our effort!

✨ You got it! Badges highlight behaviors like teamwork, positivity, and growth.

Notify your Team Lead or office right away through Jobber.

When we clean with heart, homes feel the difference.

Anniversary tokens are made by Jamie’s Tumbler & Tee Barn — our in-house creative touch!

Take clear before-and-after photos to show your transformation!

Meaning

Be dependable, prepared, and present at every clean.

How to Earn

Perfect attendance, positive attitude, on-time arrival.

Service Standards protect our reputation — every cleaner is part of that promise.

🧠 Team success = personal success. Always lend a hand when possible.

💚 Correct! Every word and action represents Your Friendly Neighborhood Cleaning Lady — professionalism builds loyalty.

Birthdays = sweet treats, cards, or shoutouts at morning huddle

Add Photos of the label & Instructions

A quick glance isn’t enough — check corners, mirrors, and under items.

Always use today’s date. If the form is reused, update it before each visit.

Type your name clearly — this shows who reviewed Personal Preference Sheet for this clean

Meaning

Stay upbeat even on long days.

How to Earn

Encouraging words, positive energy, no complaining zone.

Quarterly bonuses are based on quality, teamwork, and attendance.

Reset Clean

For long-term recurring clients — a “fresh start” version of their usual clean to catch up missed areas.

Bed tight, no clutter left, blinds even?

Meaning

Always learning and improving.

How to Earn

Completing training modules, trying new techniques.

Each milestone gift is chosen to reflect your personality and time with us.

🤝 Excellent! “All Hands In” means we help each other finish strong.

All add-ons need to be approved, quoted, and scheduled before you begin.

General Clean

For recurring clients — a consistent, top-to-bottom clean focused on maintenance and upkeep.

Even short interactions (like a smile or thank-you) build lifelong trust.

Happy clients love being remembered — note small details like pets’ names or preferences in Jobber.

Support: Morning huddles, one-on-ones, and help from your Team Lead.

💚 Correct! The VIE Program recognizes hard work, reliability, and team spirit — every cleaner is a Very Important Employee.

A detailed, first-time, or seasonal clean targeting neglected areas like baseboards, vents, and blinds.

🧾 Forms protect you and keep the team informed.

🧽 Clients trust us because their homes always feel the same level of clean.

Social media shoutouts let clients celebrate you too — we want your effort seen!

We win as a team. Helping each other finish faster helps everyone get home sooner.

Meaning

Teamwork makes the dream work!

How to Earn

Jumping in to help another cleaner or take on a tough area.

You are never alone. Call or text your Team Lead immediately if you feel unsafe.

If a client is home and you notice a weapon: Politely say, “I noticed a firearm in the room. For everyone’s safety, I’ll skip that area today until it’s secured.” Remain calm and professional — never accusatory or emotional.

Badges are tracked automatically by Team Leads and reviewed monthly.

If something isn’t documented, we can’t address it — always submit your form the same day.

💚 Excellence is about effort and pride — not perfection.

If something frustrates you, talk privately with your Team Lead — not in group chat.

Meaning

Show leadership through empathy and responsibility.

How to Earn

Helping others, being honest, protecting company values.

Your form is part of our quality record — it shows the work you completed.

Take 2–3 photos showing the areas that differ from normal.

✨ That’s right — professionalism means keeping things friendly, not personal.

“Take ownership for our part, even if it wasn’t intentional: ‘I’m sorry that happened — I’ll make sure it’s fixed.’”

If a client asks during a visit, stay polite — never say ‘no,’ just redirect.

If a client compliments your work — smile, thank them, and tell them it means a lot.

Your tone matters — clients often remember how you made them feel, not just how clean their home looked.

💚 Exactly — leadership means kindness, guidance, and accountability.

Tone matters! A simple emoji or kind word can change how your message feels.

💚 Friendly, honest communication builds trust and keeps everyone aligned.

We celebrate growth, loyalty, and the person behind the uniform

Reward: Bonuses, tips, gift cards, and fun contests like Revamp Champ!

Every role matters — even small jobs make a big difference in the client experience

SPARKLE Star Awards are announced at team meetings — it’s your moment to shine!

Attach a before/after photo when possible — visuals help clarify.

Write the item with the most description

Do not overwork or stay late — adjustments must be approved first.

📋 Great! Add-ons must go through proper channels — always document first.

Meaning

Do every job with pride and attention to detail.

How to Earn

Perfect client feedback, zero missed areas, quality checks.

Clients notice the feeling of a clean home more than anything else.

Type your name clearly — this shows who reviewed the breakable items for this clean

Take a quick photo of the fragile area (like a glass shelf). Upload it in Jobber for visual proof — this protects you and the company.

Where did you find the mess, in what room - on the carpet? On a pillow? etc.

💡 Perfect! Communicate first — never start before checking with the office.

Prizes change each month — from gift cards to YFNCL merch!

Tidying should fit into your scheduled clean time — no extra minutes added.

Creativity counts — use tools like toothbrushes or putty knives for detail!

👑 That’s right — the Team Lead keeps everything organized and on track.

Take 3–5 minutes to do your walkthrough before packing up supplies.

Organizing often requires client approval and extra time or fees.

This is the client’s acknowledgment. It confirms we are not responsible for damage to breakables unless they sign off.

Your caption helps clients see your effort — add one sentence that tells the story!

Be the calm voice — your professionalism keeps the whole team grounded.

Even if no one’s watching, our goal stays the same: Excellence Always.

Deep Clean

A detailed, first-time, or seasonal clean targeting neglected areas like baseboards, vents, and blinds.

This is a checklist to make sure everything is handled effieciently

💬 Great! Boundaries keep your schedule safe and fair.

🌟 Correct! Always accept kindness graciously and gratefully.

🎉 Correct! We celebrate people — not just dates.

Work anniversaries = tokens, personalized notes, and recognition on social media.

If something couldn’t be cleaned, write it down — that’s communication, not complaining.

💚 Great job — calm confidence builds trust and diffuses tension.

✨ Correct! Excellence is about effort, integrity, and pride in your work — every time.

🧠 Correct — stay calm and fix it with kindness.

🎯 Right! VIE is about support and celebration, not competition.

this is where the client signs

Mirrors, counters, and handles spotless?

🚗 Perfect! Runners are the pace-setters who keep dry areas sparkling.

Team Leads and Trainers earn extra recognition for mentoring others.

“Listen first — don’t interrupt or explain right away.”

💬 Correct! Everyone can submit photos anytime they’re proud of a job well done.

📝 Exactly — documentation keeps everyone aligned and professional.

Clear communication = fewer mistakes. Always confirm who’s doing which room or task.

💚 Exactly right — your comfort and safety always come first.

No crumbs under appliances, faucet wiped, and trash replaced?

💬 Perfect — our SPARKLE standard: Show Up Fully, Radiate Positivity, Lead with Care, Excellence Always.

You can earn multiple badges for consistent excellence!

📸 Perfect! Revamp Champ celebrates transformation — showing pride in your work visually.

Explain what happened with sincere apologies; Make sure that you also include that you've spoken to management for next steps

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Transcript

10'-15' of reading

Welcome to YFNCL's

Cleaning Academy

Welcome to the Team!

Ready to stand out!

Our

Keep growing

Show Up Fully

Values

PEople First

Lead with care

All hands in

Excellence always

S.P.A.R.K.L.E

Radiate positivity

Let's

Review

🏡 Our Mission: Cleaning is the task — people are the purpose. 🌟 Our Values: SPARKLE = how we live that mission every day. 💬 Our Promise: We treat every home and teammate with care, positivity, and excellence. You don’t just clean — you make a difference. 💚

Q1

Quiz

Well done!

Q2

Quiz

Well done!

Q3

Quiz

Well done!

Q4

Quiz

Well done!

Q5

Quiz

Well done!

🎉 Congratulations!

You’ve completed Module 1 of the Cleaner Academy!

10'-15' of reading

Module 2:

Client Policies

Breakable Item Sheets

Handle with Care 🫶

What Do I Do If I See a Fragile Item?

Check Jobber

If it looks breakable or expensive, do not clean or move it without a signed Breakable Items Sheet

See if a Breakable Items Sheet is signed.

Skip cleaning that area, leave it untouched, and notify your lead.

Title

Title

Title

Title

No Form Found

Use this side to give more information about a topic.

See something fragile?

Use this side to give more information about a topic.

Use this side to give more information about a topic.

Use this side to give more information about a topic.

Open the client’s notes.

Subtitle

Stop and look carefully.

Subtitle

If no sheet is there…

Subtitle

Subtitle

Form Signed