@ Mentions
This is a guide on how and when to utilize the mentions feature within Blender.
Mentioning others
What Are they?
@Mentions
When NOT to use Mentions
When To Use @mentions
Receiving Mentions
@Mention or DM?
Concept Map
I am a great subtitle, ideal for providing more context about the topic you are going to discuss.
A great title
A great title
Write a great headline
A great title
A great title
A great title
A great title
A great title
A great title
Concept Map
I am a great subtitle, ideal for providing more context about the topic you are going to discuss.
A great title
A great title
A great title
A great title
A great title
A great title
Write a great headline
A great title
A great title
A great title
A great title
A great title
A great title
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a phrase or specific fact that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
A great title
We better capture visual content. Visual content is associated with cognitive and psychological mechanisms. Things enter through the eyes; the first image is what matters. We associate visual content with emotions.
A great title
Write a great text by clicking on Text in the left sidebar. Note: fonts, size, and color should match the theme you are addressing.
A great title
Do you need more reasons to create dynamic content? Well: 90% of the information we absorb comes through our sight, and we retain 42% more information when the contentis moving.
Examples
When to Use Mentions
- Pet Specialists & Claim Advocates: Use mentions for clarifications or to ask questions. Further conversation should happen in Slack or Zoom. More on that soon,
- Leads: Use mentions to alert Advocates of errors found during claim review.
- MRR Associates: Mention Advocates when sharing important updates after reviewing medical records.
- Vendor MRR: Use mentions to update Advocates if they’re having trouble getting records from a vet clinic because the PH wont release the records
- SIU: Mentions are used to request additional actions or notify Advocates/Specialists after investigations.
Use @mentions when you need someone to look at something in a claim or be aware of information, but not when you need them to do something specific (use a task for that so it stays on their list). In short: Use mentions for visibility and questions, but use tasks for actions that need to be tracked.
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or fact that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
Here you can include a relevant fact to highlight
A great title
Visual content is a cross-cutting, universal language, like music. We are capable of understanding images from millions of years ago, even from other cultures.
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or piece of information that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audio... Whatever you want!
Here you can include a relevant piece of information to highlight
What are @Mentions
Mentions work just like they do on Instagram! Use them in claims when you need someone’s urgent attention Mentions are time sensitive and should be treated with urgency, similarly to direct communication from other Makers. All claim communication needs to be professionally documented, so using mentions in task notes helps with that.
A great title
- Plan the structure of your communication.
- Prioritize it and give visual weight to the main points.
- Define secondary messages with interactivity.
- Establish a flow through the content.
- Measure the results.
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or fact that will be etched in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want!
Click to view in full screen
Mentioning Others
Claims Advocates, Pet Specialists, MRR Associates, and vendor Agents can tag teammates in task notes in any task by typing ‘@’ before their name just like in Slack and on social media. When you type ‘@’, in the task note a list of names will pop up, and you can select who you want to mention. For example, type @Ang to find Angela Jones. Note: Hovering over the placed mention will show the tagged user details (the image, name, role, and squad).
Dont forget to put the date, time, and your initials at the end of your note for mentions
A great title
Remember to add animation! Capture your audience's attention with your content and choose the ideal effect by selecting the element and clicking on the Animation icon, which appears right above.
Receiving a Mention
As soon as the note with the mentions is posted, the mentioned users will be notified via Cooper. The Cooper message should resemble something like this: “Hey <username>, you’ve been mentioned by <mentioner user name> in claim <claim id>. Press here to view it” Selecting “here”, will take the user to that specific note with the mention.
Cooper Notification
When you are @mentioned, you will receive a notification from Cooper. To help filter these mentions in the app, you can use the command+f function and search for “mentioned by”. Doing so will allow you to go through your @mentions.
Cooper Tip!
When Mentions should NOt be Used
- For SIU (Special Investigation Unit) If you come across a claim that needs an SIU referral, create a Task as SIU. Don't @mention someone on the SIU team.
- Lack of information tasks. They are automated so @mentions are typically not neccessary, if there is info you think the specialist or vendor agent needs to know you can make a task note.
- Pet Specialsits should not @mention an Advocate for a claim update
- If a specialist disagrees with an Advocate’s determination this should be submitted directly to their lead and not sent back to the Advocate
- Vendor agents should tag @mention Advocates or Specialists when records are recieved. The Review Documents task will auto-create and assign to the Advocate so no @mention is needed.
A great title
We better capture visual content. Visual content is associated with cognitive and psychological mechanisms. Things enter through the eyes, the first image is what matters. We associate visual content with emotions.
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or fact that will be etched in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!
Here you can include a relevant fact to highlight
A great title
- Plan the structure of your communication.
- Prioritize it and give visual weight to the main points.
- Define secondary messages with interactivity.
- Establish a flow through the content.
- Measure the results.
A great title
- Plan the structure of your communication.
- Prioritize it and give visual weight to the main points.
- Define secondary messages with interactivity.
- Establish a flow throughout the content.
- Measure the results.
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a particular phrase or piece of information that will be etched in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or piece of information that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
This chart shows the best practices surrounding when to use @mentions in Blender and the rarer circumstance when a Slack DM might be necessary.
Click to view image in full screen
@ Mentions
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Transcript
@ Mentions
This is a guide on how and when to utilize the mentions feature within Blender.
Mentioning others
What Are they?
@Mentions
When NOT to use Mentions
When To Use @mentions
Receiving Mentions
@Mention or DM?
Concept Map
I am a great subtitle, ideal for providing more context about the topic you are going to discuss.
A great title
A great title
Write a great headline
A great title
A great title
A great title
A great title
A great title
A great title
Concept Map
I am a great subtitle, ideal for providing more context about the topic you are going to discuss.
A great title
A great title
A great title
A great title
A great title
A great title
Write a great headline
A great title
A great title
A great title
A great title
A great title
A great title
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a phrase or specific fact that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
A great title
We better capture visual content. Visual content is associated with cognitive and psychological mechanisms. Things enter through the eyes; the first image is what matters. We associate visual content with emotions.
A great title
Write a great text by clicking on Text in the left sidebar. Note: fonts, size, and color should match the theme you are addressing.
A great title
Do you need more reasons to create dynamic content? Well: 90% of the information we absorb comes through our sight, and we retain 42% more information when the contentis moving.
Examples
When to Use Mentions
Use @mentions when you need someone to look at something in a claim or be aware of information, but not when you need them to do something specific (use a task for that so it stays on their list). In short: Use mentions for visibility and questions, but use tasks for actions that need to be tracked.
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or fact that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
Here you can include a relevant fact to highlight
A great title
Visual content is a cross-cutting, universal language, like music. We are capable of understanding images from millions of years ago, even from other cultures.
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or piece of information that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audio... Whatever you want!
Here you can include a relevant piece of information to highlight
What are @Mentions
Mentions work just like they do on Instagram! Use them in claims when you need someone’s urgent attention Mentions are time sensitive and should be treated with urgency, similarly to direct communication from other Makers. All claim communication needs to be professionally documented, so using mentions in task notes helps with that.
A great title
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or fact that will be etched in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want!
Click to view in full screen
Mentioning Others
Claims Advocates, Pet Specialists, MRR Associates, and vendor Agents can tag teammates in task notes in any task by typing ‘@’ before their name just like in Slack and on social media. When you type ‘@’, in the task note a list of names will pop up, and you can select who you want to mention. For example, type @Ang to find Angela Jones. Note: Hovering over the placed mention will show the tagged user details (the image, name, role, and squad).
Dont forget to put the date, time, and your initials at the end of your note for mentions
A great title
Remember to add animation! Capture your audience's attention with your content and choose the ideal effect by selecting the element and clicking on the Animation icon, which appears right above.
Receiving a Mention
As soon as the note with the mentions is posted, the mentioned users will be notified via Cooper. The Cooper message should resemble something like this: “Hey <username>, you’ve been mentioned by <mentioner user name> in claim <claim id>. Press here to view it” Selecting “here”, will take the user to that specific note with the mention.
Cooper Notification
When you are @mentioned, you will receive a notification from Cooper. To help filter these mentions in the app, you can use the command+f function and search for “mentioned by”. Doing so will allow you to go through your @mentions.
Cooper Tip!
When Mentions should NOt be Used
A great title
We better capture visual content. Visual content is associated with cognitive and psychological mechanisms. Things enter through the eyes, the first image is what matters. We associate visual content with emotions.
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or fact that will be etched in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!
Here you can include a relevant fact to highlight
A great title
A great title
A brilliant title
With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a particular phrase or piece of information that will be etched in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!
A brilliant title
With Genially templates, you can include visual resources to leave your audience in awe. You can also highlight a specific phrase or piece of information that will be etched in your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!
This chart shows the best practices surrounding when to use @mentions in Blender and the rarer circumstance when a Slack DM might be necessary.
Click to view image in full screen