MEET THE JUDGES
Shahar Layani
John Curry
Ronit Halachmi Bekel
Chief Transformation Officer
Senior Director, Product Management
Chief Customer Officer
scenario 1
Imagine we’re planning a major internal reorganization to improve operational efficiency. Teams are being restructured, and new workflows are being proposed to reduce duplicative work and speed up delivery. So far, the planning has focused on internal handoffs, cost savings, and resource allocation. There’s been no discussion of how these changes might affect the customer experience. Leadership has asked for your input on how to make sure this reorg doesn’t unintentionally create friction for customers.
Your Task: You have 2 minutes to share your advice. Your pitch should include: · Where the customer perspective is missing in the current planning · Three specific actions the organization should take to make this reorganization more Customer First · How those actions demonstrate TRUST behaviors
00:45
pitch no.1 rEMAINING PREP TIME
00:30
pitch no.1
02:00
scenario 2
Imagine we’re entering an annual goal-setting cycle. Teams are drafting objectives for the upcoming year, guided by a planning framework that emphasizes internal performance themes like delivery speed, operational efficiency, and cost management. The process is designed to help teams align with broader business priorities and track progressconsistently. Leadership has asked for input on how to strengthen the approach beforefinalizing the framework.
Your Task:You have 2 minutes to share your advice. Your pitch should include: · What’s missing from the current approach that limits its alignment with our Customer First core value · Three specific actions the organization should take to make the goal-setting process more Customer First · How those actions demonstrate TRUST
00:45
pitch no.2 REMAINING PREP TIME
00:00
pitch no.2
02:00
scenario 3
Imagine we’re preparing to deploy an AI system designed to optimize internal workflows. The goal is to help teams preempt bottlenecks and allocate resources more efficiently. The deployment team has focused on technical accuracy, internal handoff patterns, andresolution speed. The pilot is set to launch next quarter. Leadership has asked for input on how to strengthen the deployment plan before rollout.
Your Task: You have 2 minutes to share your advice. Your pitch should include: · How the current approach lines up with our Customer First core value · Three specific actions the organization should take to make to ensure this is done in a Customer First way · How those actions demonstrate TRUST behaviors
00:45
pitch no.3 remaining prep time
01:00
pitch no.3
02:00
YOUR TIME TO VOTE!
00:45
JUDGES FEEDBACK
AND THE WINNER IS...
Official who wants to be CS - part 2
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Transcript
MEET THE JUDGES
Shahar Layani
John Curry
Ronit Halachmi Bekel
Chief Transformation Officer
Senior Director, Product Management
Chief Customer Officer
scenario 1
Imagine we’re planning a major internal reorganization to improve operational efficiency. Teams are being restructured, and new workflows are being proposed to reduce duplicative work and speed up delivery. So far, the planning has focused on internal handoffs, cost savings, and resource allocation. There’s been no discussion of how these changes might affect the customer experience. Leadership has asked for your input on how to make sure this reorg doesn’t unintentionally create friction for customers.
Your Task: You have 2 minutes to share your advice. Your pitch should include: · Where the customer perspective is missing in the current planning · Three specific actions the organization should take to make this reorganization more Customer First · How those actions demonstrate TRUST behaviors
00:45
pitch no.1 rEMAINING PREP TIME
00:30
pitch no.1
02:00
scenario 2
Imagine we’re entering an annual goal-setting cycle. Teams are drafting objectives for the upcoming year, guided by a planning framework that emphasizes internal performance themes like delivery speed, operational efficiency, and cost management. The process is designed to help teams align with broader business priorities and track progressconsistently. Leadership has asked for input on how to strengthen the approach beforefinalizing the framework.
Your Task:You have 2 minutes to share your advice. Your pitch should include: · What’s missing from the current approach that limits its alignment with our Customer First core value · Three specific actions the organization should take to make the goal-setting process more Customer First · How those actions demonstrate TRUST
00:45
pitch no.2 REMAINING PREP TIME
00:00
pitch no.2
02:00
scenario 3
Imagine we’re preparing to deploy an AI system designed to optimize internal workflows. The goal is to help teams preempt bottlenecks and allocate resources more efficiently. The deployment team has focused on technical accuracy, internal handoff patterns, andresolution speed. The pilot is set to launch next quarter. Leadership has asked for input on how to strengthen the deployment plan before rollout.
Your Task: You have 2 minutes to share your advice. Your pitch should include: · How the current approach lines up with our Customer First core value · Three specific actions the organization should take to make to ensure this is done in a Customer First way · How those actions demonstrate TRUST behaviors
00:45
pitch no.3 remaining prep time
01:00
pitch no.3
02:00
YOUR TIME TO VOTE!
00:45
JUDGES FEEDBACK
AND THE WINNER IS...