Class Roster
Sections like this will help you get organized
Why This Matters
How to use the customer options to manage customer needs
How to manage reservations, waitlist, holds, and unavailable spots
How to effectively manage class updates via the class options
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
How to access the roster and interpret key details
The class roster is the heartbeat of a studio’s daily operations. It’s where you see who’s coming to class, manage reservations, and ensure every spot in the room is accounted for. Whether your studio uses a Pick-A-Spot (PAS) or First-Come, First-Serve (FCFS) layout, knowing how to navigate and manage the roster is essential for smooth check-ins, clear communication, and an exceptional customer experience.
Click the cards to review What you'll learn in this lesson.
Title
Write a brief description here
Class Roster
Whether it's checking in a class or making reservations on behalf of the customer, the class roster is a robust page filled with lots of information and capabilities. The Class Roster will look different based on if it is: - Pick-A-Spot (PAS) - First-Come, First-Serve (FCFS) This video covers both layouts.
Knowledge Resources
Click each button to access the additional knowledge.
Guru (Internal)
Knowledge Base
How do Intro Offer reservations show up in the roster?
What happens when I sell via the POS from the roster?
How do I swap spots for a customer in class?
Tracking and Understanding Waitlist Reservations
Can customers change their own spot in class?
Payment method visibility in the roster
What happens to customers no-showed on the roster after the no-show window?
How do I make a spot unavailable?
Deeper Learning
Click each card for pro tips and deep dives on roster nuances.
Pending Reservation Limit
Unavailable Spot Shortcut
Holds vs Unavailable Spots
Quiz
Quiz
Quiz
Lesson Summary
- The ability to filter by instructor, date, or room ensures staff can manage multiple classes and studios seamlessly.
- Knowing how to use Hold Spots, Release Spots, and Unavailable Spots ensures that class capacity reflects real availability, preventing overbooking or customer frustration.
- Features like Notes and Message Class allow staff and instructors to communicate updates or reminders efficiently.
- Every roster action (reservation, cancellation, waitlist movement) is logged—so understanding the Attendance Log helps track accountability.
- With quick access to the POS and customer account info, staff can seize spontaneous upsell moments—like when a client is low on credits or nearing limited membership usages.
Can't get enough of rosters? Select the image above for an interactive review of the class roster in both Admin and the Biz App.
When an employee "Holds" a spot, or makes a spot "Unavailable" in a class, it will only apply to that one individual class. If for example, if a studio has a broken bike, they will need to go into every class that day and make the bike unavailable until it is fixed. If it's a recurring class, you can create a pick-a-spot layout with one available spot as default, then, edit the recurring class with the new layout and update for all recurring classes. When the bike is fixed, you can swap out the layout back to the original one.
Making a spot unavailable reduces the capacity of the class (e.g. from 20 to 19). Whereas holding a spot temporarily fills the spot with a "ghost" reservation. Marking a spot unavailable ensures that the reporting is accurate: the instructor will only be able to have 19 customers in class because of a broken machine and not because her class is unpopular. If a spot cannot be booked for whatever reason beyond a simple hold, you must make the spot unavailable.
Class Roster lesson
Xplor Training Team
Created on October 9, 2025
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Transcript
Class Roster
Sections like this will help you get organized
Why This Matters
How to use the customer options to manage customer needs
How to manage reservations, waitlist, holds, and unavailable spots
How to effectively manage class updates via the class options
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
How to access the roster and interpret key details
The class roster is the heartbeat of a studio’s daily operations. It’s where you see who’s coming to class, manage reservations, and ensure every spot in the room is accounted for. Whether your studio uses a Pick-A-Spot (PAS) or First-Come, First-Serve (FCFS) layout, knowing how to navigate and manage the roster is essential for smooth check-ins, clear communication, and an exceptional customer experience.
Click the cards to review What you'll learn in this lesson.
Title
Write a brief description here
Class Roster
Whether it's checking in a class or making reservations on behalf of the customer, the class roster is a robust page filled with lots of information and capabilities. The Class Roster will look different based on if it is: - Pick-A-Spot (PAS) - First-Come, First-Serve (FCFS) This video covers both layouts.
Knowledge Resources
Click each button to access the additional knowledge.
Guru (Internal)
Knowledge Base
How do Intro Offer reservations show up in the roster?
What happens when I sell via the POS from the roster?
How do I swap spots for a customer in class?
Tracking and Understanding Waitlist Reservations
Can customers change their own spot in class?
Payment method visibility in the roster
What happens to customers no-showed on the roster after the no-show window?
How do I make a spot unavailable?
Deeper Learning
Click each card for pro tips and deep dives on roster nuances.
Pending Reservation Limit
Unavailable Spot Shortcut
Holds vs Unavailable Spots
Quiz
Quiz
Quiz
Lesson Summary
Can't get enough of rosters? Select the image above for an interactive review of the class roster in both Admin and the Biz App.
When an employee "Holds" a spot, or makes a spot "Unavailable" in a class, it will only apply to that one individual class. If for example, if a studio has a broken bike, they will need to go into every class that day and make the bike unavailable until it is fixed. If it's a recurring class, you can create a pick-a-spot layout with one available spot as default, then, edit the recurring class with the new layout and update for all recurring classes. When the bike is fixed, you can swap out the layout back to the original one.
Making a spot unavailable reduces the capacity of the class (e.g. from 20 to 19). Whereas holding a spot temporarily fills the spot with a "ghost" reservation. Marking a spot unavailable ensures that the reporting is accurate: the instructor will only be able to have 19 customers in class because of a broken machine and not because her class is unpopular. If a spot cannot be booked for whatever reason beyond a simple hold, you must make the spot unavailable.