4

Future Medical Assistant

Week 4

Start

This Week's Focus

• Greeting patients professionally
• Answering phones effectively
• Written communication essentials
• Verbal and interpersonal skills development

Telephone Skills

• Telephone Etiquette:
• Professional greeting techniques
• Proper phone protocols
• Managing calls efficiently
• Your Telephone Voice:
• Tone and clarity
• Professional presence over the phone
• Creating positive first impressions

Written Communication

• Beyond spelling and grammar:
• Professional writing standards
• Medical office documentation
• Types of communications you'll learn:
• Electronic messages
• Written correspondence
• Common medical office formats

Interpersonal Communication

• Continuing to build:
• Verbal communication skills
• Patient interaction techniques
• Professional relationships
• Workplace communication strategies

Why These Skills Matter

• First point of contact for patients
• Setting the tone for patient experience
• Essential for daily medical office operations
• Foundation for professional success

To-Do List

Thursday

Tuesday

Monday

Wenesday

Weekend

Friday

Monday

Post on YellowDig

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Start This Weeks Learn It's

Tuesday

Microsoft Editor Assignment

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Watch Videos:

• Phone Calls
• Requesting Prescription Refill
• Business Correspondence
• Outgoing Mail

Wednesday

Learning Lab: Telecommunications

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Respond to Posts From Your Classmates on YellowDig

Thursday

Quiz: Chapter 19 Telephone Communications

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Competency Challenge: Written Communications

Friday

Case Study: Responding to a Request for a Consultation

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Quiz: Chapter 20 Written Communications

Weekend

Strive For Mastery! Feel Free To Go Back And Do Any Assignment You Want -if it's closed just reach out to have it reopened.