Mental
Agility game
Let's go!
00:30
The Case Manager is required to meet with the family at least three times during service provision.?
00:30
The Case Manager is required to have completed two Strength and Needs Assessments by the time this case reaches the 60 day mark.
01:45
CM Arlene is currently assisting Sponsor identified to be the older sister of Child. Child requires assistance with medical resources in Pennsylvania due to child being prediabetic. Sponsor has been experiencing difficulties with medical clinics within her area since service PRS referral. During the 60-day virtual contact, Sponsor disclosed great news to CM Arlene that she has found an affordable clinic with the medical resources provided. Sponsor and Child reported to be content in utilizing the medical clinic resources. What level is this case?
00:59
For a level 3 case, what must be done between the 48-hour call and the 7-day in-person visit? (Hint: it’s not documentation)
00:59
· Both Daisy and Edgar are on PTO for the next week. Between Arlene and Natalee, they have been able to manage completing all program tasks, such as intakes. You were assigned a case on Wednesday. Arlene and Natalee already announced that they will need the full 48 hours to get all of the intake tasks done. What do you do? Include details and examples.
00:59
CM Millie received an email notification from QA Edgar for case acceptance on 8/14/2024. Case is due for a 7-day virtual contract on 08/21/2024. Case Closure date is expected on 09/14/2024. When should the 48-hour call be completed and uploaded to CMP?
00:30
Natalee received a community resource request from CM Millie after completing the 48-hour contact with Sponsor and Child. This is a level 2 case.
True or False
00:30
This type of case has two reports that are purposefully titled differently. (Semi-Annual and Annual)
00:30
Brittany was assigned a Level 2 PRS case on 3/4/2025. Unfortunately, the 14 day visit took place on 3/25/25 because the family was not answering Brittany’s calls and texts initially. When does Brittany have to do the 30 day?
00:30
The Case Manager is required to do a Strength and Needs Assessment twice throughout the service provision, at a minimum.
00:30
00:30
Every 90 days, staff is required to complete a Strength and Needs Assessment.
00:59
You have been working with Alexa and her family, a Level 2 case, for the past month. A week or so before the 60 Day contact is due, Alexa’s Sponsor informs you that she’s noticed Alexa has been down lately. The Sponsor informs you that she hasn’t been eating like normal and has been trying to skip school. Considering best practice, how do you move forward with this case from this point?
00:59
Amber just returned from Pittsburgh after visit her level 3 case. This contact was the 120 Day Contact. Amber already completed and uploaded an Updated Safety Plan. You are tasks with doing a quick review of the case. What else are you looking for in relation to the 120 Day Contact?
00:59
You were given a case on Friday by the National Team. You are aware that you can make the call on Monday but Daisy, Arlene, and Edgar are all out on PTO until Wednesday. After speaking with Natalee, she explained she’ll need some time to have the cases updated and encouraged you to check the Portal for the information you need to make a 48 hour call on time. Where can you find the Sponsor’s phone number?
00:59
You’re tasked with reviewing another of Amber’s Level 3 cases. You’re assigned this review right before the case reached its 60 day mark. During you’re review, you see that Amber has completed the 48 Hour Call, Note, and Form, 7 Day Report and Note, 14 Day Report and Note, 21 Day Report and Note, 28 day Report and Note, 35 Day Report and Note, and the 45 Day Mark Report and Note. What is missing?
00:59
You are preparing for your 90 day visit for a Level 2 Case. During supervision, Daisy asks you to make a list of all the tasks you’ve completed on this case so far. You have been able to complete all tasks on time and CMP is up to date. What are you looking for?
game finished
Here you can include a text to congratulate and wish good luck to your audience at the end of the game.
Mental
BCS PA
Created on October 8, 2025
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Transcript
Mental
Agility game
Let's go!
00:30
The Case Manager is required to meet with the family at least three times during service provision.?
00:30
The Case Manager is required to have completed two Strength and Needs Assessments by the time this case reaches the 60 day mark.
01:45
CM Arlene is currently assisting Sponsor identified to be the older sister of Child. Child requires assistance with medical resources in Pennsylvania due to child being prediabetic. Sponsor has been experiencing difficulties with medical clinics within her area since service PRS referral. During the 60-day virtual contact, Sponsor disclosed great news to CM Arlene that she has found an affordable clinic with the medical resources provided. Sponsor and Child reported to be content in utilizing the medical clinic resources. What level is this case?
00:59
For a level 3 case, what must be done between the 48-hour call and the 7-day in-person visit? (Hint: it’s not documentation)
00:59
· Both Daisy and Edgar are on PTO for the next week. Between Arlene and Natalee, they have been able to manage completing all program tasks, such as intakes. You were assigned a case on Wednesday. Arlene and Natalee already announced that they will need the full 48 hours to get all of the intake tasks done. What do you do? Include details and examples.
00:59
CM Millie received an email notification from QA Edgar for case acceptance on 8/14/2024. Case is due for a 7-day virtual contract on 08/21/2024. Case Closure date is expected on 09/14/2024. When should the 48-hour call be completed and uploaded to CMP?
00:30
Natalee received a community resource request from CM Millie after completing the 48-hour contact with Sponsor and Child. This is a level 2 case. True or False
00:30
This type of case has two reports that are purposefully titled differently. (Semi-Annual and Annual)
00:30
Brittany was assigned a Level 2 PRS case on 3/4/2025. Unfortunately, the 14 day visit took place on 3/25/25 because the family was not answering Brittany’s calls and texts initially. When does Brittany have to do the 30 day?
00:30
The Case Manager is required to do a Strength and Needs Assessment twice throughout the service provision, at a minimum.
00:30
00:30
Every 90 days, staff is required to complete a Strength and Needs Assessment.
00:59
You have been working with Alexa and her family, a Level 2 case, for the past month. A week or so before the 60 Day contact is due, Alexa’s Sponsor informs you that she’s noticed Alexa has been down lately. The Sponsor informs you that she hasn’t been eating like normal and has been trying to skip school. Considering best practice, how do you move forward with this case from this point?
00:59
Amber just returned from Pittsburgh after visit her level 3 case. This contact was the 120 Day Contact. Amber already completed and uploaded an Updated Safety Plan. You are tasks with doing a quick review of the case. What else are you looking for in relation to the 120 Day Contact?
00:59
You were given a case on Friday by the National Team. You are aware that you can make the call on Monday but Daisy, Arlene, and Edgar are all out on PTO until Wednesday. After speaking with Natalee, she explained she’ll need some time to have the cases updated and encouraged you to check the Portal for the information you need to make a 48 hour call on time. Where can you find the Sponsor’s phone number?
00:59
You’re tasked with reviewing another of Amber’s Level 3 cases. You’re assigned this review right before the case reached its 60 day mark. During you’re review, you see that Amber has completed the 48 Hour Call, Note, and Form, 7 Day Report and Note, 14 Day Report and Note, 21 Day Report and Note, 28 day Report and Note, 35 Day Report and Note, and the 45 Day Mark Report and Note. What is missing?
00:59
You are preparing for your 90 day visit for a Level 2 Case. During supervision, Daisy asks you to make a list of all the tasks you’ve completed on this case so far. You have been able to complete all tasks on time and CMP is up to date. What are you looking for?
game finished
Here you can include a text to congratulate and wish good luck to your audience at the end of the game.