Lesson 2
How to make a phone call
Lesson 2
What is this lesson about?
COMMUNICATION TOPIC What makes a good day? Science has an answer!GRAMMAR CONTENTS Adjectives Personal pronouns VERBS Past tense: Past simple, Past continuous Phrasal verbs Collocation DO, GO, PLAY BUSINESS TOPIC Answering a call BUSINESS VOCABULARY Common business terms
Lesson 2
BUSINESS TOPIC Answering a call
Answering calls: good and bad examples Best practices for screening calls Who does he/she want to speak to? Con chi desidera parlare? Shall I put you through ____? Posso passarle ___? The line is engaged. La linea è occupata. Could you please hold the line? Può attendere in linea? Hang on a moment. Aspetta un momento. I'm afraid/I'm sorry, but Mr Moore is in a meeting. Sono spiacente, Mr Moore è in riunione. Listening
Lesson 2
BUSINESS TOPIC Answering a call
Giving your nameJohn Smith speaking.This is John Smith from X Company. Hello Bob. It's Mary Reed here. Making the connection Shall I put you through to him/her? Can I just ask what it's about? Could you please hold? Just hang on a moment while I make the connection.
Getting through to the right person Could/Can I speak to Mary, please? I'd like to speak to Mary, please. I actually wanted to speak to Bill. Is Mary there at the moment? . When the person isn't availableI'm afraid his/her line is engaged.I'm afraid Mel isn't available at the moment.I'm afraid she is in a meeting.Can I take a message?Would you like to call back later?
Lesson 2
COMMUNICATION TOPIC What makes a good day? Science has an answer!
Questions, discussions and conversations about: What did the researchers study?Does spending time with friends make your day better?How do people feel if they work too much? Did you have a good day?
Lesson 2
VERBS
Past tense Past simple Past continuous Phrasal verbs Collocation DO, GO, PLAY
Lesson 2
GRAMMAR CONTENTS
Adjectives Personal pronouns
Lesson 2
BUSINESS VOCABULARY Common business terms
Vocabulary related to business language in the office "Improving your business English vocabulary for the workplace" Why is business English vocabulary important? - Common business terms - Examples of essential business vocabulary -> Say a sentence with 1 business word.
Do you have questions?
- Most of the course will be offered in English to encourage you to speak, think, and find meaning using what you already know.
- You are encouraged to guess, explore, and search for what you don’t know.
- Try using synonyms or similar expressions to say the same thing: communication doesn’t have to be perfect to be effective. In real life and in real jobs, you cannot know everything, and that’s okay.
- If you don’t understand something, ask! Asking shows you're paying attention.
- You can always learn, that’s why it’s important to be curious and proactive, especially when using a foreign language.
Thank you for taking the course!
GOL25-1-050/086_VR_LESSON 2
emanuela salvetti
Created on October 8, 2025
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Transcript
Lesson 2
How to make a phone call
Lesson 2
What is this lesson about?
COMMUNICATION TOPIC What makes a good day? Science has an answer!GRAMMAR CONTENTS Adjectives Personal pronouns VERBS Past tense: Past simple, Past continuous Phrasal verbs Collocation DO, GO, PLAY BUSINESS TOPIC Answering a call BUSINESS VOCABULARY Common business terms
Lesson 2
BUSINESS TOPIC Answering a call
Answering calls: good and bad examples Best practices for screening calls Who does he/she want to speak to? Con chi desidera parlare? Shall I put you through ____? Posso passarle ___? The line is engaged. La linea è occupata. Could you please hold the line? Può attendere in linea? Hang on a moment. Aspetta un momento. I'm afraid/I'm sorry, but Mr Moore is in a meeting. Sono spiacente, Mr Moore è in riunione. Listening
Lesson 2
BUSINESS TOPIC Answering a call
Giving your nameJohn Smith speaking.This is John Smith from X Company. Hello Bob. It's Mary Reed here. Making the connection Shall I put you through to him/her? Can I just ask what it's about? Could you please hold? Just hang on a moment while I make the connection.
Getting through to the right person Could/Can I speak to Mary, please? I'd like to speak to Mary, please. I actually wanted to speak to Bill. Is Mary there at the moment? . When the person isn't availableI'm afraid his/her line is engaged.I'm afraid Mel isn't available at the moment.I'm afraid she is in a meeting.Can I take a message?Would you like to call back later?
Lesson 2
COMMUNICATION TOPIC What makes a good day? Science has an answer!
Questions, discussions and conversations about: What did the researchers study?Does spending time with friends make your day better?How do people feel if they work too much? Did you have a good day?
Lesson 2
VERBS
Past tense Past simple Past continuous Phrasal verbs Collocation DO, GO, PLAY
Lesson 2
GRAMMAR CONTENTS
Adjectives Personal pronouns
Lesson 2
BUSINESS VOCABULARY Common business terms
Vocabulary related to business language in the office "Improving your business English vocabulary for the workplace" Why is business English vocabulary important? - Common business terms - Examples of essential business vocabulary -> Say a sentence with 1 business word.
Do you have questions?
Thank you for taking the course!