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Guest Services Intro

jacquiline prins

Created on October 7, 2025

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Transcript

Introduction to Customer Service

Turn Customer service into a Golden Opportunity

What will today look like?

-Icebreaker: Game -Recap of Orientation -What is Customer Service? -Video -Question??? -Log in and get started

Let's play a Game...

I need 4 people to volunteer

LET'S RECAP....

-What is Hospitality?-What do we want our guest to feel when we provide Hospitality? -What are the Pillars of Hospitality

What is up with this pineapple?

What is Customer Service?

Great customer service is the act of taking ccre of the customer's needs by providing professional, helpful, high quality service and assistance before, during, and after the customer's needs are met.

https://www.youtube.com/watch?v=kq9Q9-U0vrc

Take a look at this experience...

LETS GET STARTED...