A Training Mystery
BCBSMA Escape room
START
Introduction
"A BCBSMA agent is trapped in this house, doomed to wander it until they regain all their memories. To help them find them, you must first overcome all the challenges and collect the missing objects in your inventory. Explore the house and try not to gettrapped yourself…"
Explore the house
Inventory
01
How many hours does it take for a member to recieve the emailed version of the guide?
4-6 hours
1-2 hours
24 hours
02
When does Medicare annual enrollment begin?
December 7
January 1
October 15
03
What type of care does Medicare part A cover?
Hospice
DME
Medications
04
What is not in the grading criteria?
Correct Dispo
Brand
Phone Number
This is not correct...
Find the key to continue
Continue exploring the house
Inventory
01
What day of the week do you sign timecards?
Tuesday
Monday
Thursday
Sunday
02
What is the sales phone number for BCBSMA?
1-800-678-2265
1-800-200-4255
1-800-633-4227
1-800-422-3545
03
What Government is responsible for administering Medicare?
TMS
FBI
BCBS
CMS
04
What dispo should not ever be used?
Abandon
Do not email
Medicare Advantage Question
Other
You found a secret message
♪♬ø
Remember these notes and play them on the piano in the correct order
01
...Keep playing
02
...One more
03
Start over...
You found a new item for your inventory
Continue exploring the house
Inventory
♪♬ø
Use the magnifying glass to search for the code and then insert it into the typewriter
224
Enter the secret code
Code
This is your first oppertunity to enroll into medicare part B and D. It starts three months before you turn 65. Which enrollment period am I?
01
Annual Enrollment
Initial Enrollment
General Enrollment
How many times must you say the callers name in order to personalize the call?
02
When there is a duplicate email what information do you need to pull to copy and paste?
03
Address
Both
Email
A briefcase has appeared...
It's locked...look in the inventory for something to open it
Congratulations
You have recovered all the memories of the ghost! Now they can finally rest and you can escape from the house!
Are you sure you want to exit?
You will lose all progress made so far...
Back
Exit
Oh, no. You failed...
Inventory
Inventory
♪♬ø
Inventory
Inventory
Inventory
♪♬ø
Inventory
♪♬ø
Inventory
♪♬ø
Inventory
Inventory
Inventory
♪♬ø
Inventory
Inventory
♪♬ø
Inventory
Inventory
Inventory
Inventory
♪♬ø
Inventory
Inventory
♪♬ø
Inventory
♪♬ø
BCBSMA Escape room
Shauna Lomas
Created on October 3, 2025
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Transcript
A Training Mystery
BCBSMA Escape room
START
Introduction
"A BCBSMA agent is trapped in this house, doomed to wander it until they regain all their memories. To help them find them, you must first overcome all the challenges and collect the missing objects in your inventory. Explore the house and try not to gettrapped yourself…"
Explore the house
Inventory
01
How many hours does it take for a member to recieve the emailed version of the guide?
4-6 hours
1-2 hours
24 hours
02
When does Medicare annual enrollment begin?
December 7
January 1
October 15
03
What type of care does Medicare part A cover?
Hospice
DME
Medications
04
What is not in the grading criteria?
Correct Dispo
Brand
Phone Number
This is not correct...
Find the key to continue
Continue exploring the house
Inventory
01
What day of the week do you sign timecards?
Tuesday
Monday
Thursday
Sunday
02
What is the sales phone number for BCBSMA?
1-800-678-2265
1-800-200-4255
1-800-633-4227
1-800-422-3545
03
What Government is responsible for administering Medicare?
TMS
FBI
BCBS
CMS
04
What dispo should not ever be used?
Abandon
Do not email
Medicare Advantage Question
Other
You found a secret message
♪♬ø
Remember these notes and play them on the piano in the correct order
01
...Keep playing
02
...One more
03
Start over...
You found a new item for your inventory
Continue exploring the house
Inventory
♪♬ø
Use the magnifying glass to search for the code and then insert it into the typewriter
224
Enter the secret code
Code
This is your first oppertunity to enroll into medicare part B and D. It starts three months before you turn 65. Which enrollment period am I?
01
Annual Enrollment
Initial Enrollment
General Enrollment
How many times must you say the callers name in order to personalize the call?
02
When there is a duplicate email what information do you need to pull to copy and paste?
03
Address
Both
Email
A briefcase has appeared...
It's locked...look in the inventory for something to open it
Congratulations
You have recovered all the memories of the ghost! Now they can finally rest and you can escape from the house!
Are you sure you want to exit?
You will lose all progress made so far...
Back
Exit
Oh, no. You failed...
Inventory
Inventory
♪♬ø
Inventory
Inventory
Inventory
♪♬ø
Inventory
♪♬ø
Inventory
♪♬ø
Inventory
Inventory
Inventory
♪♬ø
Inventory
Inventory
♪♬ø
Inventory
Inventory
Inventory
Inventory
♪♬ø
Inventory
Inventory
♪♬ø
Inventory
♪♬ø