SJMW Final project- Journi app

RiseUp with ServiceNow *Final Project

Journi Rentals: a Recreational Rental App

~Team SJMW: Share Journeys, Make Waves October 2025

JOURNI ROADMAP

Introduction

Support & Evolution

Our Team

Challenges

Sprints & Stories

Business Need

Our Mission

Dashboard

Our Solution

Demonstrations

Q & A

Accessibility

Team SJMW : Share Journeys, Make Waves

John Antill

Muna Hassan-Sey

Sharon Van Luyn-Prater

Waylon Mitchell

PM

SM

Dev

Dev

U.S. Marine/Army National Guard

U.S. Army

U.S. Army

U.S. Air Force

Business Needs

• Efficient way to manage rental equipment, customer engagement, and operational data
• Replace processes and tools that lead to lost revenue, poor customer experience, and limited visibility into usage pattern
• Stakeholders need portal access to status reports

Our Solution

• App- built using AES and Catalog Builder to create forms, modules , and pages with responsive UI
• Rental Management- Service Catalog- displays rental gear- convenient for customers and employees
• Flow Designer -automation of booking, returns and notifications
• Platform Analytics Dashboard: Stakeholder status reports

Mes, 202X

Strategic Map

Receives excellent support and service

Knowledge Articles-instruction for app

User friendly experience ordering items

Customer

Knowledge Base for process and procedures

Automated flow of orders to track status of items

Scheduled testing of app to avoid issues

Internal Process

Solutions

Vision

Support

Reports

Transparency

ROI

Stakeholder

Mission/Vision

Sprint Planning and Execution

Testing / Enhancements

Scope

Accessibility

75%

USER PREFERENCE

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.

mobile

25%

Desktop Access

Mobile App

Dashboard & KB

Title

Notifications

Rent and Return with ease!

Shop via ServiceNow Catalog

Write a brief description here

Automated reminders for pickup and return.

WINDOWS / MAC

For status updates and data collection

desktop

Support and Evolution

• Dashboards & Reports: with Performance Analytics - tracks rental trends, gear condition, and customer behavior
• Scheduled testing to ensure app workflows and forms function correctly with each update
• Scalable and Secure Design : Integration Hub for future enhancements
• STRETCH GOAL: WavePoints Loyalty Program- RENT, RETURN, REFER, REPEAT

Challenges

Experience

Team Instance

Automation

Data flow from order form to rental and return modules, auto notifcations

Instance Issue- wrong scope, manual module creation

Team has limited experience with app development

Scripting

Time Constraints

Scripting Errors (resolved), Service Catalog cart

Limited time - but still achieved major goals

Sprints

Sprint 1

Sprint 2

Sprint 3

Designed app in AES, added modules to Classid UI, Created users

Imported data sets, began client catalog scripting

App concept, design , and team planning. Created Sprints & Stories

Sprint 4

Sprint 5

Sprint 6

Workflow Studio- automation of requests to rental and return tables. Created dashboard via Platform Analytics

Continued editing service catalog, tested rental & return records

Testing, fixing errors in automation , scripting , Service Catalog cart.

Building the Journi

• Workflow Studio
• Trigger Conditions
• AES-Scoped App
• Script Actions - variables
• GlideRecord
• Catalog Builder
• Record Producer

Stretch Goal: WavePoints

RETURN status

REVIEW-Refer

rENTal frequency

9,280

17,520

17,520

Earn points: Rent, Return, Review

Journi

Renting recreational equipment is a breeze with the Journi app -powered by ServiceNow technology!Rent, Return, Review, Repeat!

October 2025

thank youQ & A

October, 2025

Team: SJMW-Share Journeys, Make Waves

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