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P.I.L.L.A.R

Benjamin Murray

Created on October 2, 2025

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Transcript

P.I.L.L.A.R

Agile, High-Performance

EDIT OR DELETE THIS STATEMENT

The framework that plugs into existing SM and SD frameworks designed to create agile High-performance Teams

Current Modern Service Delivery, Service Management Frameworks

Six SIgma (DMAIC)ISO/IEC 20000

ITIL v4COBIT

SCRUMLeanITKanban

Performance & Quality

ITSM

Agile & Lean

Patrick Lencionio - 5 dysfunctionsKatxenbach High-performance team model Servent Leadership

SRE (Google)DevOps Team Topologies (Matthew Skelton & Manuel Pais)

Custom & Emerging Frameworks

Leadership & Team

P.I.L.L.A.R is built upon 6 Domains that align with current frameworks used today

6 distinct domainsPeople, Innovation, Leadership, Learning, Agility and Results

Why map P.I.L.L.A.R to existing frameworks?

SD/SM Frameworks such as ITSM, Six Sigma, Agile, Lean IT, Scrum, ITIL, COBIT, ISO/IEC are:1. Process- or compliance-driven (e.g., ITIL, COBIT, ISO/IEC). 2. Methodology-focused (e.g., Scrum, Agile). 3. Efficiency-oriented (e.g., Six Sigma, Lean IT). What they fail to provide is: 1. A human-centered performance model for IT teams. 2. A way to bridge business outcomes and technical service delivery. 3. A holistic team health + results framework that leaders can measure and act on. This is where P.I.L.L.A.R. sits. It’s not just another methodology! It’s the layer that integrates and strengthens the effectiveness of teams operating within those ecosystems
  • <h1> Main Title
  • <p> The paragraph tag is used to define a paragraph of text
  • <h1> to <h6> Hierarchical headings
  • <p> Paragraphs
  • <strong> Bold text
  • <em> Italic or emphasized text

Format the text

Insert links and images

Now let's discover the tags that allow us to create links and display images. <a href="URL"> Creates a link to another page. <a href="https://genially.com"> Visit Genially</a> <img src = "archivo" alt="texto"> Displays an image. <img src="logo.png" alt= "My site logo">

Test what you've learned so far

Additional information inside a tag that modifies its behavior. Example: href in a link defines the destination URL.

Part of an HTML page where all visible content for the user is placed, such as texts, images, links, or lists.

HTML code element that indicates how content should be displayed. Always goes between < >.Example: <p> for a paragraph.

Tag

Body

Attribute

What have we learned?

✅ What is HTML and what is it used for. ✅ What are tags, attributes, and elements. ✅ How a web page is structured. ✅ How to write text, links, and images with HTML.

You're now ready to start creating your own basic web pages!

Links: tips and best practices

  • Use descriptive links: avoid “click here,” better “Discover more resources about HTML.”
    • You can open a link in a new tab with<a href="URL" target="_blank">Text</a>
  • You can link to sections of the same page using anchors<a href="#section1">Go to Section 1</a>