BKU InteractionS
Suppor Team
Global Process Engineer
End Users
*Click on the Orange box for more information
CC Managment
Business Controler
Being a POC
*Click on the Orange box for more information
CC Managment
Business Controler
Being a POC
*Click on the Orange box for more information
Back to interactions
Support team Interaction
BKU is the primary point of contact within the organization. End users will request your support for any questions or issues they may have. When necessary, BKU should create an SNOW ticket for external support (For instance, problems faced in our system that GPE confirms). Frequently, you will be contacted back by the Support team to request your additional information. This will accelerate the time it takes to resolve Issues.
Support Tickets
Back to interactions
Interaction with End Users
There will be multiple situations when you need to interact with the end-users in different areas of your organization.
For instance:
- A new member in the organization (Services). He/She will need orientation and guidance.
- End users with issues in our systems will need guidelines
.
- Request access on behalf of him/her for access to our platforms.
- Minor refresh in the process.
You will be the local expert, and people will trust your support.
Back to event
Business Controler Interaction
Contact with the Business Controller may occur occasionally for different situations
.The most common ( But not restrictive )are:
- Request access to our systems, such as SAP (access is granted based on role), create SNOW tickets, and more.
- Request special transaction access.
- Business controllers have the right to provide people access.
01
02
03
Tickets
Tickets
Tickets
Back to interactions
GPE Interaction
A Global Process Engineer (GPE) can help your organization to excel in its services.
Having an open communication with your GPE is crucial. Communication does not need to be limited to issues; it can also be used for sharing ideas, requesting specific training, requiring changes (when applicable), informing GPE about new legal requirements in our process, discussing KPIs, and discussing processed matters.
WHO IS MY gpe?
Back to Interactions
Being Point Of Contat (POC)
Being a BKU means that you will be the point of contact for :
- Collecting information for new developments (When applicable)
- Testing Global changes. (When applicable)
- Being an interlocutor between CC & GPE.
- Being the bridge between end users & support team (SNOW)
- Etc..
Local Manager Interaction
Interacting with local management will help identify areas of opportunity in the Customer Center.
Embrace the process and promote changes within the organization.
Main page
Global Process Engineers support you, all around the world
Click on the following link to know your GPE
Main page
Do you need to create a ticket?
Click on the "chain" below you will redirect to the Services desk page where you can report an issue
Would you like to learn more about how the GPE can benefit your organization? Click on the link below
Global Process Engineer
Local Manager Interaction
Interacting with local management will help identify areas of opportunity in the Customer Center.
Embrace the process and promote changes within the organization.
BKU InteractionS
Fernando Serna
Created on October 2, 2025
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Akihabara Microsite
View
Essential Microsite
View
Essential CV
View
Practical Microsite
View
Akihabara Resume
View
Tourism Guide Microsite
View
Online Product Catalog
Explore all templates
Transcript
BKU InteractionS
Suppor Team
Global Process Engineer
End Users
*Click on the Orange box for more information
CC Managment
Business Controler
Being a POC
*Click on the Orange box for more information
CC Managment
Business Controler
Being a POC
*Click on the Orange box for more information
Back to interactions
Support team Interaction
BKU is the primary point of contact within the organization. End users will request your support for any questions or issues they may have. When necessary, BKU should create an SNOW ticket for external support (For instance, problems faced in our system that GPE confirms). Frequently, you will be contacted back by the Support team to request your additional information. This will accelerate the time it takes to resolve Issues.
Support Tickets
Back to interactions
Interaction with End Users
There will be multiple situations when you need to interact with the end-users in different areas of your organization. For instance:
- End users with issues in our systems will need guidelines
.- Etc..
You will be the local expert, and people will trust your support.Back to event
Business Controler Interaction
Contact with the Business Controller may occur occasionally for different situations .The most common ( But not restrictive )are:
01
02
03
Tickets
Tickets
Tickets
Back to interactions
GPE Interaction
A Global Process Engineer (GPE) can help your organization to excel in its services. Having an open communication with your GPE is crucial. Communication does not need to be limited to issues; it can also be used for sharing ideas, requesting specific training, requiring changes (when applicable), informing GPE about new legal requirements in our process, discussing KPIs, and discussing processed matters.
WHO IS MY gpe?
Back to Interactions
Being Point Of Contat (POC)
Being a BKU means that you will be the point of contact for :
Local Manager Interaction
Interacting with local management will help identify areas of opportunity in the Customer Center. Embrace the process and promote changes within the organization.
Main page
Global Process Engineers support you, all around the world
Click on the following link to know your GPE
Main page
Do you need to create a ticket?
Click on the "chain" below you will redirect to the Services desk page where you can report an issue
Would you like to learn more about how the GPE can benefit your organization? Click on the link below
Global Process Engineer
Local Manager Interaction
Interacting with local management will help identify areas of opportunity in the Customer Center. Embrace the process and promote changes within the organization.