4 Rules of Shiseido Good Project Practices

All work shall be highly specified as to content, sequence, timing and outcome.

Every customer-supplier connection must be direct and there must be an unambiguous "Yes" or "No" way to send requests and receive responses.

4 RULES OF SHISEIDO'S GOOD PROJECT PRACTICES

4 RULES OF SHISEIDO'S GOOD PROJECT PRACTICES

Any improvement must be made in accordance with the scientific method, under the guidance of a teacher at the lowest possible level of the organization

The pathway for every product and service must be simple and direct

Rule 1: How People Work

• Structure every activity
• Standardize everything

1. Content (what is being done?)2. Sequence (in what order?)3. Timing (how long should it take?)4. Outcome (what clearly defined measurable results are expected?)

• Make it way of life
• Have all employees use a shared way of thinking
• Make decisions at the point closest to the information needed
• Define and clarify the thinking
• Lean is a system not an event

Rule 2: How People Connect

Clearly Connect Each Customer & Supplier

• Direct communication channels between customers & suppliers
• Unambiguous system for requests and responses
• Eliminate intermediaries
• Ensure prompt issue resolution by the responsible party

Rule 3: How Production Lines

Are Constructed

Specify & Simplify Every Flow

• Product, Material and Information
• Simple (with as few steps and people as possible)
• Direct steps to deliver the requested product or service
• Clearly defined standard work and work instructions

Rule 4: How To Improve

Improve through experimentation at the lowest level possible towards the ideal state

• See every problem as an opportunity to focus and move toward the ideal state
• Decision making at the point of activity
• Strong partnership between team members and management
• Direct response to any problem that arises
• By those doing the work as close to the problem as possible
• Whenever possible, start as an experiment
• Supported by a coach

The organizational impact of the rules

• The worker becomes capable of and responsible for doing and improving their own work.
• The connections between individual customers and suppliers become standardized.
• The resolution of problems is pushed to the lowest possible level.
• People can implement design changes in their part without unduly affecting other parts.