Ops Escape Room
A day in the life of Ops Engineer
Start
Put your thinking caps on
You can delete this slide when you’re done editing
Put your thinking caps on
Solve the problem as soon as possible
01
02
Gather details
Problem Statement
Ops Resources - Error Logs, Dashboards, Runbook, Code
Initial Notification
Issue Resolution
Additional Clues
03
04
Unlock 1 clue at a time. Each clue costs 20 minutes
Check if your solution would have worked
Problem Statement
01
now
ServiceNow Alert
INC22734849: Empty Allergy Extracts received for MDBAL Athena on 09/14/2025
- Check INC Worklog for reassignments history
Gather details
Given below
Whoa!
This can be the part of the presentation where you introduce yourself, write your email…
Business problem statement framework
The problem
Who it affects
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
The solution
How it impacts
Venus has a beautiful name and is the second planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System
Do you need longer text?
Speaking of craters, many of them were named after artists or authors who made significant contributions to their respective fields. Mercury takes a little more than 58 days to complete its rotation, so try to imagine how long days must be there! Since the temperatures are so extreme and the solar radiation is so high, Mercury has sadly been considered to be non-habitable for humans
Mercury is the closest planet to the Sun and the smallest one in the entire Solar System. This planet's name has nothing to do with the liquid metal, since Mercury was named after the Roman messenger god. Despite being closer to the Sun than Venus, its temperatures aren't as terribly hot as that planet's. Its surface is quite similar to that of Earth's Moon, which means there are a lot of craters and plains
The slide title goes here!
Do you know what helps you make your point crystal clear? Lists like this one:
- They’re simple
- You can organize your ideas clearly
- You’ll never forget to buy milk!
And the most important thing: the audience won’t miss the point of your presentation
You can divide the content
Mercury
Venus
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot—even hotter than Mercury—and its atmosphere is extremely poisonous. It’s the second-brightest natural object in the night sky after the Moon
Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than the Moon. The planet’s name has nothing to do with the liquid metal, since Mercury was named after the Roman messenger god
Here are three important ideas
Jupiter
Venus
Saturn
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky and it was named after the Roman god of the skies
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot and its atmosphere is poisonous. It’s the second-brightest natural object in the night sky
Saturn is a gas giant and has several rings and it's composed mostly of hydrogen and helium. Saturn was also named after the Roman god of wealth and agriculture
Divide the content into four ideas
Mars
Venus
Despite being red, Mars is actually a cold place. It's full of iron oxide dust, which gives the planet its reddish cast, and it’s made of basalt
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot and its atmosphere is extremely poisonous
Jupiter
Saturn
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky and was named after a god
Saturn is a gas giant and has several rings. It's composed mostly of hydrogen and helium. It’s the sixth planet from the Sun
Reviewing concepts is a good idea
Mars
Venus
Neptune
Despite being red, Mars is actually a cold place. It's full of iron oxide dust, which gives the planet its reddish cast
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot, even hotter than Mercury
Neptune is the farthest planet from the Sun. It's also the fourth-largest planet by diameter in the Solar System
Earth
Saturn
Jupiter
Earth is the third planet from the Sun and the only one in the Solar System that harbors life. This is where we all live
Saturn is a gas giant and has rings. It's composed mostly of hydrogen and helium. It’s the sixth planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky
Awesome words
Business problem statement basics
Neptune is the fourth-largest planet in the Solar System
Define your problem
Saturn is the second-largest planet in the Solar System
Provide problem analysis
Venus has a beautiful name, but also high temperatures
Propose a solution
Jupiter is a gas giant and the biggest planet in the Solar System
Consider your audience
“This is a quote, words full of wisdom that someone important said and that can inspire the reader”
—Someone Famous
A picture is worth a thousand words
A picture always reinforces the concept
Images reveal large amounts of data, so remember: use an image instead of a long text. Your audience will appreciate it
98,300,000
Big numbers catch your audience’s attention
Reasons why marketing isn’t working
Main reasons
Unoriginal marketing
Poor marketing mix
Product - market fit
Venus is a hot planet
Mercury is very small
Mars is made of basalt
Message & positioning
Product feature set
Pricing analysis
Jupiter is a gas giant
Saturn has rings
Ceres is an asteroid
9h 55m 23s
Jupiter's rotation period
333,000
The Sun’s mass compared to Earth’s
386,000 km
The distance between Earth and the Moon
Let’s use some percentages
25%
50%
75%
Mercury
Venus
Mars
Mercury is the closest planet to the Sun and the smallest one of them all
Venus has a beautiful name and is the second planet from the Sun
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
Prioritizing what to work on first
01
02
Biggest conversion drop offs
Bottom-off-the-funnel stages
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
Pros
Cons
Pros
Cons
Computer mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Tablet mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Phone mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Problem statement step by step
Business statement
01
Venus is a hot planet
Write a statement
02
Mars is made of basalt
Define a framework
03
Mercury is very small
Statement template
04
Jupiter is a gas giant
05
Statement example
Saturn has rings
Assessing why marketing isn’t working
This is a map
Mars
Mars is very cold
Mercury
Mercury is small
Venus
Venus is very hot
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
A timeline always works well
Step 1
Step 2
Step 3
Step 4
Venus is a hot planet
Mercury is very small
Mars has a nice name
Jupiter is a gas giant
Step 5
Step 6
Step 7
Step 8
Saturn has rings
Ceres is an asteroid
Earth harbors life
Neptune is a giant
Business problem statement framework
The problem
Who it affects
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
The solution
How it impacts
Venus has a beautiful name and is the second planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System
Infographics are useful
Mars
Venus
Jupiter
Saturn
Solar System
Earth
Moon
Mercury
Pluto
Use tables to represent data
You can use this graph
Data 1
Mercury is small
Data 2
Venus is very hot
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Our team
Sofia Hill
You can speak a bit about this person here
Timmy Jimmy
You can speak a bit about this person here
How to write a good problem statement
Don'ts
Do’s
Give examples
Make a question
Mars is made of basalt
Venus is a hot planet
Use jargon
Keep it short
Ceres is an asteroid
Mercury is very small
Be afraid to change it
Make it inspiring
Jupiter is a gas giant
Saturn has rings
Thanks!
Do you have any questions? youremail@freepik.com +34 654 321 432 yourwebsite.com
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Please keep this slide for attribution
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Photos
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- Businessman presenting his project to colleagues
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Ops Escape Room
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Transcript
Ops Escape Room
A day in the life of Ops Engineer
Start
Put your thinking caps on
You can delete this slide when you’re done editing
Put your thinking caps on
Solve the problem as soon as possible
01
02
Gather details
Problem Statement
Ops Resources - Error Logs, Dashboards, Runbook, Code
Initial Notification
Issue Resolution
Additional Clues
03
04
Unlock 1 clue at a time. Each clue costs 20 minutes
Check if your solution would have worked
Problem Statement
01
now
ServiceNow Alert
INC22734849: Empty Allergy Extracts received for MDBAL Athena on 09/14/2025
Gather details
Given below
Whoa!
This can be the part of the presentation where you introduce yourself, write your email…
Business problem statement framework
The problem
Who it affects
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
The solution
How it impacts
Venus has a beautiful name and is the second planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System
Do you need longer text?
Speaking of craters, many of them were named after artists or authors who made significant contributions to their respective fields. Mercury takes a little more than 58 days to complete its rotation, so try to imagine how long days must be there! Since the temperatures are so extreme and the solar radiation is so high, Mercury has sadly been considered to be non-habitable for humans
Mercury is the closest planet to the Sun and the smallest one in the entire Solar System. This planet's name has nothing to do with the liquid metal, since Mercury was named after the Roman messenger god. Despite being closer to the Sun than Venus, its temperatures aren't as terribly hot as that planet's. Its surface is quite similar to that of Earth's Moon, which means there are a lot of craters and plains
The slide title goes here!
Do you know what helps you make your point crystal clear? Lists like this one:
- They’re simple
- You can organize your ideas clearly
- You’ll never forget to buy milk!
And the most important thing: the audience won’t miss the point of your presentationYou can divide the content
Mercury
Venus
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot—even hotter than Mercury—and its atmosphere is extremely poisonous. It’s the second-brightest natural object in the night sky after the Moon
Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than the Moon. The planet’s name has nothing to do with the liquid metal, since Mercury was named after the Roman messenger god
Here are three important ideas
Jupiter
Venus
Saturn
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky and it was named after the Roman god of the skies
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot and its atmosphere is poisonous. It’s the second-brightest natural object in the night sky
Saturn is a gas giant and has several rings and it's composed mostly of hydrogen and helium. Saturn was also named after the Roman god of wealth and agriculture
Divide the content into four ideas
Mars
Venus
Despite being red, Mars is actually a cold place. It's full of iron oxide dust, which gives the planet its reddish cast, and it’s made of basalt
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot and its atmosphere is extremely poisonous
Jupiter
Saturn
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky and was named after a god
Saturn is a gas giant and has several rings. It's composed mostly of hydrogen and helium. It’s the sixth planet from the Sun
Reviewing concepts is a good idea
Mars
Venus
Neptune
Despite being red, Mars is actually a cold place. It's full of iron oxide dust, which gives the planet its reddish cast
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot, even hotter than Mercury
Neptune is the farthest planet from the Sun. It's also the fourth-largest planet by diameter in the Solar System
Earth
Saturn
Jupiter
Earth is the third planet from the Sun and the only one in the Solar System that harbors life. This is where we all live
Saturn is a gas giant and has rings. It's composed mostly of hydrogen and helium. It’s the sixth planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System. It's the fourth-brightest object in the night sky
Awesome words
Business problem statement basics
Neptune is the fourth-largest planet in the Solar System
Define your problem
Saturn is the second-largest planet in the Solar System
Provide problem analysis
Venus has a beautiful name, but also high temperatures
Propose a solution
Jupiter is a gas giant and the biggest planet in the Solar System
Consider your audience
“This is a quote, words full of wisdom that someone important said and that can inspire the reader”
—Someone Famous
A picture is worth a thousand words
A picture always reinforces the concept
Images reveal large amounts of data, so remember: use an image instead of a long text. Your audience will appreciate it
98,300,000
Big numbers catch your audience’s attention
Reasons why marketing isn’t working
Main reasons
Unoriginal marketing
Poor marketing mix
Product - market fit
Venus is a hot planet
Mercury is very small
Mars is made of basalt
Message & positioning
Product feature set
Pricing analysis
Jupiter is a gas giant
Saturn has rings
Ceres is an asteroid
9h 55m 23s
Jupiter's rotation period
333,000
The Sun’s mass compared to Earth’s
386,000 km
The distance between Earth and the Moon
Let’s use some percentages
25%
50%
75%
Mercury
Venus
Mars
Mercury is the closest planet to the Sun and the smallest one of them all
Venus has a beautiful name and is the second planet from the Sun
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
Prioritizing what to work on first
01
02
Biggest conversion drop offs
Bottom-off-the-funnel stages
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
Pros
Cons
Pros
Cons
Computer mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Tablet mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Phone mockup
You can replace the image on the screen with your own work. Just right-click on it and select “Replace image”
Problem statement step by step
Business statement
01
Venus is a hot planet
Write a statement
02
Mars is made of basalt
Define a framework
03
Mercury is very small
Statement template
04
Jupiter is a gas giant
05
Statement example
Saturn has rings
Assessing why marketing isn’t working
This is a map
Mars
Mars is very cold
Mercury
Mercury is small
Venus
Venus is very hot
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
A timeline always works well
Step 1
Step 2
Step 3
Step 4
Venus is a hot planet
Mercury is very small
Mars has a nice name
Jupiter is a gas giant
Step 5
Step 6
Step 7
Step 8
Saturn has rings
Ceres is an asteroid
Earth harbors life
Neptune is a giant
Business problem statement framework
The problem
Who it affects
Mercury is the closest planet to the Sun and the smallest one of them all
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
The solution
How it impacts
Venus has a beautiful name and is the second planet from the Sun
Jupiter is a gas giant and the biggest planet in the Solar System
Infographics are useful
Mars
Venus
Jupiter
Saturn
Solar System
Earth
Moon
Mercury
Pluto
Use tables to represent data
You can use this graph
Data 1
Mercury is small
Data 2
Venus is very hot
Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Our team
Sofia Hill
You can speak a bit about this person here
Timmy Jimmy
You can speak a bit about this person here
How to write a good problem statement
Don'ts
Do’s
Give examples
Make a question
Mars is made of basalt
Venus is a hot planet
Use jargon
Keep it short
Ceres is an asteroid
Mercury is very small
Be afraid to change it
Make it inspiring
Jupiter is a gas giant
Saturn has rings
Thanks!
Do you have any questions? youremail@freepik.com +34 654 321 432 yourwebsite.com
CREDITS: This presentation template was created by Slidesgo, and includes icons by Flaticon, and infographics & images by Freepik
Please keep this slide for attribution
Alternative resources
Here’s an assortment of alternative resources whose style fits that of this template:
Resources
Did you like the resources in this template? Get them at these websites: Vectors
Photos
Instructions for use
If you have a free account, in order to use this template, you must credit Slidesgo by keeping the Thanks slide. Please refer to the next slide to read the instructions for premium users. As a Free user, you are allowed to:
- Modify this template.
- Use it for both personal and commercial projects.
You are not allowed to:- Sublicense, sell or rent any of Slidesgo Content (or a modified version of Slidesgo Content).
- Distribute Slidesgo Content unless it has been expressly authorized by Slidesgo.
- Include Slidesgo Content in an online or offline database or file.
- Offer Slidesgo templates (or modified versions of Slidesgo templates) for download.
- Acquire the copyright of Slidesgo Content.
For more information about editing slides, please read our FAQs or visit our blog: https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-schoolInstructions for use (premium users)
As a Premium user, you can use this template without attributing Slidesgo or keeping the "Thanks" slide. You are allowed to:
- Modify this template.
- Use it for both personal and commercial purposes.
- Hide or delete the “Thanks” slide and the mention to Slidesgo in the credits.
- Share this template in an editable format with people who are not part of your team.
You are not allowed to:- Sublicense, sell or rent this Slidesgo Template (or a modified version of this Slidesgo Template).
- Distribute this Slidesgo Template (or a modified version of this Slidesgo Template) or include it in a database or in any other product or service that offers downloadable images, icons or presentations that may be subject to distribution or resale.
- Use any of the elements that are part of this Slidesgo Template in an isolated and separated way from this Template.
- Register any of the elements that are part of this template as a trademark or logo, or register it as a work in an intellectual property registry or similar.
For more information about editing slides, please read our FAQs or visit our blog: https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-schoolFonts & colors used
This presentation has been made using the following fonts: Raleway (https://fonts.google.com/specimen/Raleway) Inter (https://fonts.google.com/specimen/Inter)
#1f1f1f
#fafafa
#ffc727
#455a64
#a6a6a6
#c7c7c7
#c7c7c7
#263238
Storyset
Create your Story with our illustrated concepts. Choose the style you like the most, edit its colors, pick the background and layers you want to show and bring them to life with the animator panel! It will boost your presentation. Check out how it works.
Pana
Amico
Bro
Rafiki
Cuate
Use our editable graphic resources...
You can easily resize these resources without losing quality. To change the color, just ungroup the resource and click on the object you want to change. Then, click on the paint bucket and select the color you want. Group the resource again when you’re done. You can also look for more infographics on Slidesgo.
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
PHASE 1
Task 1
Task 2
PHASE 2
Task 1
Task 2
JANUARY
FEBRUARY
MARCH
APRIL
PHASE 1
Task 1
Task 2
...and our sets of editable icons
You can resize these icons without losing quality. You can change the stroke and fill color; just select the icon and click on the paint bucket/pen. In Google Slides, you can also use Flaticon’s extension, allowing you to customize and add even more icons.
Educational Icons
Medical Icons
Business Icons
Teamwork Icons
Help & Support Icons
Avatar Icons
Creative Process Icons
Performing Arts Icons
Nature Icons
SEO & Marketing Icons