International - Seeker Policy Jobs

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InternationalSeeker Job Policy

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Agenda

Seeker Job Guidelines

• Process
• Policy Overview
• Approved Jobs
• Misuse Guidelines
• TOU Violations
• Low-Quality
• Incorrect Vertical
• Foreign Language
• Request for Account Closure
• Derogatory Content & Profanity
• Harassment & Violence
• Sexual Exploitation and Abuse
• Adult & Sexual Content
• Drugs, Alcohol & Firearms
• Fraud & Account Integrity

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Process

In CSR, you will see new drop down options for you to choose from:

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Process

In CSR, you will see new drop down options for you to choose from:

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Policy Overview

As an online platform that helps millions of families find care for their loved ones, Care has taken a pledge to ensure the safety of our members and community. This includes monitoring content on the platform and enforcing our community guidelines, which promote respect, honesty and safety and prohibit discrimination, harassment, privacy violations, fraud and other forms of misconduct and illegal behavior.

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Approved Jobs Update

Approved

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Seeker Approved Job Guidelines

• Job postings by a Care.com coordinator or concierge service (e.g. expert assistance).

• Seeking care regardless of COVID-19 or other vaccination status.

• Job postings that mention of use of medicinal marijuana, prescription medication, or seeking care for someone with a substance abuse condition.

• Job postings looking for "volunteer", "honorary" or "loan" grandparents, who are not paid but may provide assistance with child care. This is an exception to the rule of requiring pay in exchange for services.

• Job postings in all site supported languages.

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Seeker Approved Job Guidelines

• Multiple families looking for shared care (tutoring and childcare only).

Job posting(s) that include performing, OR requiring assistance with any of the services or procedures below can be Approved: * Medication management * Epi-pens, inhaler, and insulin * Colostomy bags (Ileostomy) * CPAP/ Oxygen * Toileting/ bowel program * Hospice (individual(s) already receiving hospice care and require additional services. i.e., companionship, transportation, cooking, cleaning, etc.). * Touching, transfers, mobility assistance, wound care * Feeding tubes (assisting solely with the administration of feeds without involvement in other aspects of care such as insertion or maintenance).

* ADLs (bathing, toileting, getting dressed, walking, eating meals, personal hygiene) * Check/monitor blood sugar levels * Catheters (solely with emptying, draining, or post suggests no assistance is needed or required).

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Seeker Approved Job Guidelines

• Seeking care for the elderly and/or individuals with special needs.

• Seeking care regardless of family or marital status.

• Seeking different types of care.

• Offering payment through the state, under the table, or with benefits

Seeking care well in advance or under extenuating circumstances.

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Seeking care regardless of family or marital status:

• Seeking a visitation supervisor as part of a custody agreement.

• Seeking care for stepchildren or for your partner’s children who live with you.

• Co-parents looking for a caregiver at both of their homes.

• Foster families seeking care for foster children.

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Seeking care for the elderly and/or individuals with special needs:

• Seeking care for the member or someone with a condition such as alcoholism, addiction or mental health disorder.
• Please note: this does not include looking for treatment for alcoholism, addiction, or a mental health disorder.

• Job postings for adults and/or seniors with special needs.

• Seeking care for an elderly friend or neighbor (senior care vertical only or housekeeping vertical if for elderly parents or disabled individuals). This does not apply to the pet care vertical.

• Seeking care for a child with special needs or behavioral issues.

• Job posting under the special needs vertical that does not mention a specific diagnosis.

• Senior care job postings posted by the person in need of care.

EXception

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Seeking different types of care:

• Seeking care in the caregiver’s home or in-home daycare.

• Transportation requested under the Errands and Odd jobs vertical.

• Seeking housekeeping services for vacation properties you own.

• Seeking a live-in caregiver.
• Allowed: mention of au pair.

• Seeking respite care or care sought in a senior day care or overnight facility such as a nursing home.

• Seeking multiple providers (e.g. multiple part-time care providers).

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Offering payment through the government, under the table, or with benefits

• Offering payment through the government, under the table, or with benefits.

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Seeking care well in advance or under extenuating circumstances:

• Seeking pet boarding for an extended period of time (outside typical vacation boarding).

• Seeking short notice/last minute care under the childcare vertical.

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Member states care is needed in a hotel during a vacation stay:

Job posting states care is needed in a hotel during a vacation stay. Job posting states member is homeless or in transitional housing and is looking for a caregiver to provide care at their home.

EXCEPTION

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Appropriate Use of Care.com

• If the job listing states “please no emails, calls only” approve after removing the statement.

• If the job posting is for housekeeping for a vacation property, approve after removing any website names.

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Misuse Guidelines

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Policy Overview

Job titles and descriptions that are deemed a blatant misuse of our site or inappropriate will be rejected.

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Misuse Guidelines

• Misusing the job posting solely to provide feedback to Care.com.

• Job posting searching for roommates or a place to live.

Offering room and board in place of pay.

• Current caregivers searching for their replacement.

• Seeking memory-care services for dementia patients.

• Job posting(s) that include performing, OR requiring assistance with any of the services below should be Rejected:

* Drawing blood * IV lines - Catheters (any involvement of insertion, cleaning or changing). * Hospice (any type of palliative care, not already receiving hospice). * Feeding tubes (any involvement of insertion, maintenance, cleaning, or changing) (includes but not limited to G tube, G-J tube, J tube, NG tube, NJ or ND tube, OG tube, PEG tube, PEG-J tube, PEj tube, RIG or RIG tube). * Trach care (any involvement of insertion, maintenance, cleaning the stoma, changing, or suctioning)

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Misuse Guidelines

• Ketamine therapy provided at home or where the location of treatment is unclear.
• Please note: this is distinct from driving care recipients to and from ketamine therapy treatments at a doctor’s office which is permissible.

• Seeking treatment for alcoholism, addiction or a mental health disorder.
• Please note: This is distinct from seeking care for someone who happens to have a condition such as alcoholism, addiction or a mental health disorder which is permissible.

Seeking a permanent or foster home for children or pets.

• 24-7 care of children beyond short-term vacation.

• Job postings for a wet nurse.

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Misuse Guidelines

• Job postings for surrogacy services.

Job posting that indicates that the job has already been filled and/ or seeker cannot close the job. Job postings for regulated services, such as financial or legal services. Please note: this includes postings for these services alone or in combination with other care.

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Misuse Guidelines

Job posting where the seeker is specifically trying to reach out to a certain caregiver.

• Real estate agents and businesses looking for housekeeping for vacation rentals/vacant homes.

Job postings for virtual caregivers (outside of tutoring vertical).

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TOU Guidelines

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Policy Overview

Job titles and descriptions that are deemed a blatant misuse or violation of our terms of use will be rejected.

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TOU Policy Guidelines

• Exclusivity: Seekers that are using their account to find care for someone other than themself, their parents, their children, their grandchildren, individuals for whom they are otherwise the legal guardian, or children of another Care Seeker with whom you are entering a shared child care arrangement (seeker is sharing their account with a non-household member).

• Competitor mentioned in job description.

* Please note: *As long as the intention is not to disparage Care and advertise/ push users to another site or collect member data in any way, we can allow members to mention third-party sites to show their qualifications and experience.

• Member is promoting the services of any of the following competing organizations: INTL Competitor List.

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Exclusivity: Seekers that are using their account to find care for someone other than themself

* Member states that they are single dad looking for care for their children yet the name on the account is female (vice versa).

Non-house hold members using the account.

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TOU Policy Guidelines

• Individual accounts recruiting employees for a business or organization.

• Member mentions past criminal history.

Member is enrolled as an adult seeker/provider and states that they are under 18 years of age OR you have a strong suspicion that they are underage based on the information contained in their profile (states they are below junior year of high school). Job posts where providers accidentally enrolled as a seeker.

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Low-Quality Guidelines

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Policy Overview

Job postings with insufficient context or that are so poorly written that the seeker’s request is indiscernible to the provider; job postings that do not provide any details of the care needs being sought.

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Low-Quality

• Job postings with insufficient context or that are so poorly written that the seekers request is indiscernible to the provider.

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Incorrect Verticals Guidelines

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Policy Overview

Job postings listed under the wrong vertical. For example, the user is seeking care for the elderly but the selected vertical is childcare.

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Incorrect Verticals

• Job postings listed under the wrong vertical. For example, the user is seeking care for the elderly but the selected vertical is childcare.

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Request for Account Closure

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Policy Overview

Job postings wherein a Seeker requests to have their account closed will be rejected and the Seeker’s account will be closed immediately.

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Request for Account Closure

• Job postings wherein a seeker requests to have their account closed.

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Let's put your new knowledge to the test!

What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status would this job warrant?

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What status should this job have?

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The status note for Low-Quality jobs should be as follows:

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What status should this job have?

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What status should this job have?

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What status should this job have?

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Derogatory Content & Profanity

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Policy Overview

Derogatory Content: Job postings that incite hatred against, promote discrimination of, or disparages an individual or group on the basis of their race, ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization are prohibited.This includes the use of hate speech, slurs and content promoting hate groups.

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Derogatory Content

Race / Ethnicity: Request/preference for a care provider who identifies as a member of a racial or ethnic minority group - e.g. Indigenous, Asian, Pacific Islander, Black, Hispanic. Race / Ethnicity: Request/preference for a care provider who identifies as a member of a racial/ethnic majority group. Discouraging care providers who identify as members of racial or ethnic minority groups from applying for the job.

Approved

Rejected

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Derogatory Content

Religion: Request/preference for a care provider of a certain faith - e.g. Christian, Muslim, Hindu, Buddhist, etc). Religion: Discouraging care providers of certain faiths from applying for the job.

Approved

Rejected

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Derogatory Content

Approved

Sex: Request/preference for a male or female care provider. Sex: Hypersexualization or fetishization of care providers (in-scope of the sexual content policy). Sex: Reviewed-Safety: males seeking females for adult/senior care.

Security Breach

Security Breach

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Derogatory Content

Approved

Sexual Orientation: Request/preference for care providers who identify as members of the LGBTQIA+ community. Sexual Orientation: Request/preference for heterosexual care providers. Discouraging LGBTQIA+ care providers from applying for the job.

Rejected

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Derogatory Content

Gender Identity: Request/preference for care providers who identify as members of the trans/non-binary community specifically. Gender Identity: Request/preference for cisgendered care providers. Discouraging care providers who identify as trans/non-binary from applying for the job.

Approved

Rejected

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Derogatory Content

Approved

Age: Requests/preference for care providers of a certain age. Age: Request/preference for underage care providers. Hypersexualization or fetishization of younger care providers (in-scope of the sexual content policy).

Security Breach

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Derogatory Content

Disability: Request/preference for a care provider who is able to lift a certain amount of weight in order to fulfill the needs of the job. Disability: Discouraging care providers with disabilities from applying for the job.

Approved

Rejected

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Derogatory Content

Not a protected class under the law (i.e. out of scope/permissible): Political affiliation, language ability, education level, vaccination status.

Approved

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Profanity

• Job postings that contain profanity (e.g. ass, bullshit, dick, fuck, shit, etc.) that are not directed toward any person, organization, or protected class.

• Please note that if the profanity is hate speech or a slur - please use Security Breach + Close Account Immediately and mark as Derogatory content.

Rejected

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Harassment & Violence

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Policy Overview - Bullying & Harassment

Job postings that harass, intimidate, or bully an individual or group of individuals. This also includes content that shares personally identifiable information in order to promote financial fraud, identity theft, harmful direct contact, or harassment (also known as doxxing).

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Bullying & Harassment Guidelines

• Job postings that harass, intimidate, or bully an individual or group of individuals; including doxxing.

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Policy Overview - Suicide and Self Injury

Job postings that reference suicide, self-injury, or self-harm such as cutting.

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Suicide & Self Injury Guidelines

• Job postings that reference suicide, self-injury, or self-harm such as cutting.

Follow up email to Safety@Care.com.

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Policy Overview - Inciting Violence

Job postings that threaten or advocate for the physical or mental harm of others. This includes content advocating for someone to engage in self-harm, threatening someone with real-life harm, or calling for the attack of another person or promoting violence against others.

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Inciting Violence Guidelines

• Job postings that threaten or advocate for the physical or mental harm of others. This includes content advocating for someone to engage in self-harm, threatening someone with real-life harm, or calling for the attack of another person or promoting violence against others.
• Please Note: Serious threats that may include threats or statements of intent that could lead to death and other forms of high-severity violence (e.g. sexual violence, gun violence, kidnapping, abduction), especially at specific locations or references to forcibly entering locations, please email to safety@care.com.

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Policy Overview - Animal Cruelty

Job postings that promote cruelty or violence towards animals. Animal cruelty involves gratuitously inflicting physical pain, suffering or death of an animal.

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Animal Cruelty Guidelines

• Job postings that promote cruelty or violence towards animals. Animal cruelty involves gratuitously inflicting physical pain, suffering or death of an animal.
• Please note: reference to electric collars are permissible insofar as there are no other references to misuse, excessive use, or other forms of animal abuse in the job description.

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Sexual Exploitation & Abuse Guidelines

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Policy Overview - Member Abuse

Job postings that promote participation in sexual or non-sexual abuse. Non-sexual abuse includes emotional/psychological abuse, neglect, and physical abuse, including pain inflicted in the name of discipline.

• This includes, but is not limited to: hitting, slapping, punching, kicking, rough handling, physical punishments, inappropriate or unlawful use of restraints, and involuntary isolation or confinement, regardless of whether marks result.

• This may also include unintentional abuse such as neglecting to provide necessary food, clothing or medical care to the degree that the care recipient’s health, safety or wellbeing are compromised (e.g. leaving a care recipient unsupervised and allowing them to become exposed to hazards such as electrical wires or stairs). For the purposes of this policy, physical discipline is also considered a form of abuse.

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Sexual Exploitation & Abuse - Member Abuse

• Job postings that promote participation in sexual or non-sexual abuse.

• Non-sexual abuse includes emotional/psychological abuse, neglect, and physical abuse, including pain inflicted in the name of discipline.
• This includes, but is not limited to: hitting, slapping, punching, kicking, rough handling, physical punishments, inappropriate or unlawful use of restraints, and involuntary isolation or confinement, regardless of whether marks result.
• This may also include unintentional abuse such as neglecting to provide necessary food, clothing or medical care to the degree that the care recipient’s health, safety or wellbeing are compromised (e.g. leaving a care recipient unsupervised and allowing them to become exposed to hazards such as electrical wires or stairs). For the purposes of this policy, physical discipline is also considered a form of abuse.

Follow up email to Safety@Care.com.

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Policy Overview - Human Trafficking

Job postings that promote or facilitate human trafficking, sex trafficking, the sale of children or illegal adoption, labor exploitation, domestic servitude, or human smuggling. Please note, all instances of suspected human trafficking will be reported to the National Center for Missing and Exploited Children (NCMEC).

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Sexual Exploitation & Abuse - Human Trafficking

• Job postings that promote or facilitate human trafficking, sex trafficking, the sale of children or illegal adoption, labor exploitation, domestic servitude, or human smuggling.

Follow up email to Safety@Care.com.

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Adult & Sexual Content

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Policy Overview - Sexually Suggestive Content

Job postings that reference or make allusions to sexual activity, sex toys or objects and materials associated with fetishes such as handcuffs, and furry masks, adult babies, and nudists. This may also include the hypersexualization of care providers, such as requesting that a provider have a certain marital status or appearance (e.g. “single hot nanny wanted!”). Please note, Job postings wherein a seeker is solely requesting adult diaper changes will be escalated to the Safety team for further review.

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Sexually Suggestive Guidelines

• Job postings that reference or make allusions to sexual activity, sex toys or objects and materials associated with fetishes such as handcuffs, and furry masks, and adult babies.

• Hypersexualization of care providers, such as requesting that a provider have a certain marital status or appearance.

Job Posting for Adult Babies.

• Member states that they support a nudist lifestyle.

• Job looking specifically for adult diaper changes, but does not ask for other any other assistance.

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Policy Overview - Compensated Sexual Acts

Job postings that may be interpreted as promoting a sexual act in exchange for compensation. This includes references to prostitution, escort services, intimate massages, and ‘Sugar’ dating arrangements.

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Compensated Sexual Acts Guidelines

• Job postings that may be interpreted as promoting a sexual act in exchange for compensation. This includes references to prostitution, escort services, intimate massages, and ‘Sugar’ dating arrangements.

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Regulated Goods Guidelines

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Policy Overview - Firearms & Weapons

Job postings that reference firearms, firearms accessories, firearm parts, ammunition, explosives, lethal enhancements (such as silencers or suppressors), or bladed weapons are permitted. However, our Community Guidelines require that seekers provide a safe care environment for providers and this includes securely storing firearms and other weapons to prevent any misuse.

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Firearms & Weapons

Job postings that reference firearms, firearms accessories, firearm parts, ammunition, explosives, lethal enhancements (such as silencers or suppressors), or bladed weapons are permitted. However, our Community Guidelines require that seekers provide a safe care environment for providers and this includes securely storing firearms and other weapons to prevent any misuse. *If uncertain, please use Security breach.

Security Breach

Approved

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Policy Overview - Drugs, Alcohol & Tobacco

Job postings that reference recreational use of marijuana or alcohol will be rejected. This also includes jobs that request shipment of alcohol products. Although seekers may disclose tobacco use in a job posting, requests to purchase or transport tobacco will be rejected.

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Drugs, Alcohol & Tobacco

• Job postings that reference recreational use of marijuana or alcohol will be rejected. This also includes jobs that request shipment of alcohol products. Although seekers may disclose tobacco use in a job posting, requests to purchase or transport tobacco will be rejected.

• Please note, this does not include mention of use of medicinal marijuana, prescription medication, or seeking care for someone with a substance abuse condition. This also does not include job postings referencing drug use in the context of a statement that no alcohol or drugs are permitted in the house.

• Jobs that request shipment of alcohol or tobacco products.

• Job postings that reference the use of illegal drugs.

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Fraud & Account Integrity Guidelines

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Policy Overview - Fraud

Job postings that are suspected to be fraudulent based on fraud indicators or are otherwise suspected to promote or facilitate the deception of others to generate a financial or personal benefit to the detriment of a third party. This includes financial scams such as fraudulent check scams, credit card fraud or purchases with stolen financial information, and theft of personally identifiable information.

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Fraud

• Job postings that are identified as fraudulent based on fraud indicators or are otherwise suspected to promote or facilitate the deception of others to generate a financial or personal benefit to the detriment of a third party. This includes financial scams such as fraudulent check scams, credit card fraud or purchases with stolen financial information, and theft of personal identifiable information.

• Job postings that are suspected to be fraudulent but do not have 3 fraud indicators.

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Policy Overview - Privacy

For their own protection, users may not share personally identifiable information (PII) in their job postings. Examples include, but are not limited to personal contact information, financial information, or residential information.

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Privacy

• For their own protection, users may not share personally identifiable information (PII) in their job postings.

Examples include, but are not limited to personal contact information, financial information, or residential information.

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Let's put your new knowledge to the test!

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

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What status should this job have?

What status should this job have?

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What status should this job have?

What status should this job have?

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What status should this job have?

Status notes for Compensated Sexual Acts are written as follows:

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The status note for Bullying & Harassment should be as follows:

What status should this job have?

Thank you! If you have any questions, please reach out to your supervisor!

Job postings that reference recreational use of drugs, marijuana, alcohol or tobacco. Example job:

Looking for a reliable housekeeper for our home every other week or once a month. Please note that we are a 420-friendly home and must be comfortable with our recreational use.

Status: Rejected-Other Status Note: Drugs, Alcohol & Tobacco/ Copy & paste statement

Job postings that are identified as fraudulent based on fraud indicators or are otherwise suspected. Example job:

Hi, I am relocating to your area . My son was recently in a car accident and requires a wheelchair. I will send you a check, which you will deposit and then use to purchase the wheelchair. The rest you will deduct from your first week's pay. Please email your resume to mich456@hotmail.com.

Status: Security Breach + Close account immediately Status Note: Fraud: Copy and paste Name and/or email address

Seeking multiple providers (e.g. multiple part-time care providers). Example Job:

Senior care jobs available. Looking for 3 caregivers, daytime, evenings, and a weekend caregiver for my grandmother in her 90s. Companion care, meal prep, grocery shopping, and someone to help take her to necessary appointments.

Job postings that reference or make allusions to sexual activity, sex toys or objects and materials associated with fetishes such as handcuffs, and furry masks, and adult babies. Example job:

I am a 40 y/o man in need of weekly housekeeping. I have a foot fetish, meaning I love feet. My requirements are beautiful, pedicured feet and comfort wearing open-toe high heels.

Status: Security Breach + Close account immediately Status Note: Sexually Suggestive Content/ Copy & paste statement

Non-sexual abuse. Example jobs:

• Spank the baby anytime you want but you have to at least try. if he doesn't start crying than go harder until he cries.

Status: Security Breach + Open Salesforce Case Status Note: Member Abuse/ Copy & paste statement

Job posting searching for roommates or a place to live. Example job:

I am seeking a female roommate to live with me and my other female roommate in my townhouse.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Example Job: Our family is very conservative and only are accepting applications from heterosexual caregivers who understand our family values. Status: Rejected-Other Status Note: Derogatory Content/Copy and paste statement

Competitor mentioned in job description. Example job:

I'm looking for an active senior care provider who can help keep my eldery mother moving. She is in need of daily walks and someone who can accompany her to her water aerobics class. I also have a similar job listed on Sittercity so please apply to either.

Status: Remove competitor name Approved Status Note: N/A

Example Job: No fucking losers in this house please Status: Rejected-Other Status Note: Profanity/ Copy & paste state

Job postings that promote participation in sexual or non-sexual abuse.

I'm looking for an active caregiver who can help enforce our discipline standards on our kids. Spanking is not a problem in our house and we need a caregiver who understands that.

Status: Security Breach + Open Salesforce Case Status Note: Member Abuse/ Copy & paste statement

Job postings under the special needs vertical that does not mention a specific diagnosis. Example Job:

Looking for food prep for my son with special needs. Sunday 9-1 p.m. Flexible hours.

Seeking housekeeping services for vacation properties you own. Example Job:

I have a 1 bedroom vacation rental unit in Stratton and am looking for a reliable, detail-oriented housekeeper. I generally need service 1-3 times a week depending on the week/season, as it varies. Laundry is on site in the unit, all linens. Looking for someone to bring their own cleaning supplies, although we have some onsite. Look forward to speaking with you!

Seeking care in the caregiver’s home or in-home daycare. Example Job:

I am in need of a sitter to watch my 2 children, preferably in your home.

Job postings that mention medication management, Epi-Pens, etc. Example Job:

Our son has severe food allergies so caregiver needs to be comfortable with carrying an epi-pen and trained on usage.

Approved

Example Job: I'm looking for a young housekeeper, the younger the better hahaha. Status: Security Breach + Close Account Immediately Status Note: Derogatory Content/Copy and paste statement

Seeking care regardless of COVID-19 or other vaccination status. Example Job:

We are looking for a fill-in nanny for 6-month-old son while we WFH. We would prefer a nanny who has their own car, is up to date on vaccines (tDap, Covid, flu), who does not smoke, who is comfortable with pets and who is CPR certified.

Example Job: No retards or cripples! Status: Rejected-Other Status Note: Derogatory Content/Copy and paste statement

Request for Account Closure Examples:

I can’t figure out how to close this account. I don’t want to use Care.com anymore!

Status: Rejected-Other Status Note: Misuse/ Copy & paste statement

If the job listing states “please no emails, calls only” approve after removing the statement. Example Job:

I'm looking for a petcare provider to take my 2 cats while we relocate for a job. Please no emails, calls only. Approve: I'm looking for a petcare provider to take my 2 cats while we relocate for a job.

Seeking short notice/last minute care under the childcare vertical Example Job:

We need a last minute babysitter for our 2 children in Nashville, Donaldson area. Or if you care from your home that is ok too. This would be for most of the day Tuesday and possible Wednesday,

Example Job: My father is very conservative and would prefer a white caregiver. We are only interested in other members of the Unionist party. Status: Rejected-Other Status Note: Derogatory Content/Copy and paste statement

Job looking specifically for adult diaper changes, but does not ask for other any other assistance. Example job:

I need help with adult diaper changing in the PM and morning.

Status: Security Breach + Open Salesforce Case Status Note: Sexually Suggestive Content/ Copy & paste statement

Security Breach + Open Salesforce Case

You'd select the policy violation and remove any added information that is not relevant to the rejection reason.

Seeking treatment for alcoholism, addiction or a mental health disorder. Example job:

I am seeking help for my battle with alcoholism and addiction. Looking for a compassionate individual who can provide support as I work towards overcoming my struggles.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Example Job: We don't believe in gay/trans. Real women only please apply. Status: Rejected-Other Status Note: Derogatory Content/Copy and paste statement

Individual accounts recruiting employees for a business or organization. Example job:

Our church is looking to employ 2 excellent caring and experienced Nursery Care Providers for our church Nursery.

Status: TOU Violation Status Note: Company/Recruiter : Copy and paste statement

Low-Quality Example job:

* asas gasf asef wef awEf we. * Day care area. * Just looking.

Status: Rejected-Other Status Note: Quality/ Copy & paste statement

Job postings that promote cruelty or violence towards animals. Animal cruelty involves gratuitously inflicting physical pain, suffering or death on an animal. Example job:

If my dog is misbehaving do not be afraid to smack him around. He probably deserves it.

Status: Security Breach + Close Account Immediately Status Note: Animal Cruelty/ Copy & paste statement

Open Case in SF

A charming and educated senior needs help with light housekeeping, some errands and cooking in his home. He likes to use his own family recipes so you will be using those. He has a sharp mind and enjoys reminiscing about his adventurous life. He is a proud military vet so you must have respect and pride for the UK! He is also a past business owner/firearms dealer so you must be comfortable with firearms laying around in his home. Status:Security Breach - Open Salesforce Case Status Note: Firearms & Weapons/ Copy & paste statement

For their own protection, users may not share personally identifiable information (PII) in their job postings. Example job:

Our family is looking for a responsible and nurturing childcare provider to join our home and provide attentive care for our energetic 2-year-old. Please call us at 123-456-7890 or email your resume to xyz123@gmail.com.

Status: Remove PII Data Approved Status Note: N/A

Senior care job postings posted by the person in need of care. Example Job:

I'm older now and am in need of assistance with daily housework and chores. My children all live further away so I'm hoping hiring some help will give them peace of mind.

Seeking care for stepchildren or for your partner’s children who live with you. Example Job:

I am seeking a babysitter for my 2 step- children.

Job posting where the seeker is specifically trying to reach out to a certain caregiver. Example job:

Hello Mallary - our family is looking for a new nanny to help care for our 3 kids (8, 4, and 6 months) in the North Frankfurt area. Are you currently looking for a new position?

Status: Rejected-Other Status Note: Misuse/ Copy & paste statement

Member is promoting the services of any of the following competing organizations: INTL Competitor List. Example job:

Don't use Care.com. Only use Rover it is way better.

Status: TOU Violation Status Note: Competitor/ Copy & paste statement

Seeking care for an elderly friend or neighbor (senior care vertical only or housekeeping vertical if for elderly parents or disabled individuals). Example Job:

This is for my elderly neighbor. He can get around but his wife was diagnosed with Alzheimer's and is getting frail. They are 80 and just not as spry as they used to be and need help with the day to day housekeeping.

Approved

We are a proud military family who are looking for a babysitter who is familiar with a rotating schedule. We have 3 kids, aged between 3-11 years old. After school pick up is needed so having your own car is a major bonus! We want to make sure you are aware, we keep a gun locked away in a safe at all times for personal protection. Our kids are unaware and we want to keep this that way. If this is something you'd be comfortable with please apply. Status: Approved

Seeking pet boarding for an extended period of time (outside typical vacation boarding). Example Job:

I'm looking for a petcare provider to take my 2 cats while we relocate for a job. Once we are settled we will take them home with us.

Job postings that threaten or advocate for the physical or mental harm of others. Example job:

Job Title: Keep Me From Hurting My Husband!! (sarcasm)

Status: Security Breach + Open Salesforce Case Status Note: Inciting Violence/ Copy & paste statement

Seeking care for a child with special needs or behavioral issues (e.g. violent tendencies or outbursts). Example Job:

I'm looking for once-a-week care for my 13-year-old son. There could be an occasional additional night. He's a great kid, but struggling right now with some mental health issues that include occasional violent outbursts.

Job postings that reference suicide, self-injury, or self-harm such as cutting. Example job:

My mother suffers from severe depression, anxiety, paranoia, & possible bulimia. She survived a suicide attempt.

Status: Security Breach + Open Salesforce Case Status Note: Suicide & Self Injury/ Copy & paste statement

Profanity is hate speech -

Searching for a housekeeper who is not a fucking queer. Our house is a proud nuclear family and want to keep out shit like that.

Status: Security Breach Close Account Immediately Status Note: Derogatory Content/ Copy & paste statement

Seeking a visitation supervisor as part of a custody agreement. Example job:

Looking to hire someone who has experience with divorced couples and court-ordered supervised visitation.

Job postings that reference the use of illegal drugs Example job:

My father is rapidly losing his independence. He wants to stay in his home as long as possible. My father resides with my brother, who is a blind, mentally ill drug user. He uses drugs (meth) and smokes in the house and lives a rather disgusting lifestyle. He is not dangerous, but you must be aware and willing to accept this.

Status: Security Breach + Open Salesforce Case Status Note: Drugs, Alcohol & Tobacco/ Copy & paste statement

Job posting that indicates that the job has already been filled. Example job:

*** UPDATE: We have filled the position.

Status: Rejected-Other Status Note: Misuse/ Copy & paste statement

Security Breach - Close Account

You'd select the policy violation and remove any added information that is not relevant to the rejection reason.

Job postings that mention of use of medicinal marijuana, prescription medication, or seeking care for someone with a substance abuse condition. Example Job:

Must be comfortable with medical marijuana as I am a medical marijuana patient.

Seeking care for the member or someone with a condition such as alcoholism, addiction or mental health disorder. Example job:

My mother is recovering from alcoholism and sight problems. She is very calm but needs somewhere to help her recover. Make her breakfast and lunch and just be a friend. She loves to garden and her animals.

Mulitple Families looking for Shared Care Example Job:

My neighbor and I are looking for someone who can tutor both our sons. They're both in an Advanced Algebra class and we are hoping to help them stay ahead of the curve. Tutoring can take place via Zoom.

Approved

Job postings that promote or facilitate human trafficking, sex trafficking, the sale of children or illegal adoption, labor exploitation, domestic servitude, or human smuggling. Example job:

Please can my daughter live with you. She will clean your place for free if she can stay with you.

Status: Security Breach + Open Salesforce Case Status Note: Human Trafficking/ Copy & paste statement

Co-parents looking for a caregiver at both of their homes. Example Job:

Looking to hire someone who has experience with divorced couples and is able to provide care at both my and my ex-wife's home.

Job postings by a Care.com coordinator or concierge service (e.g. expert assistance). Example job:

My name is Sarah, and I am a Care Specialist with Care.com assisting Kate and her family in their search for a part-time afternoon nanny for their children ages 1 and 4 years old. Hours are Monday through Friday, 4:30 pm to 7:30 pm, with flexibility and additional hours, 15 to 20 hours a week. Driver's license required.

Job postings that mention drawing blood, IV Lines, etc. Example job:

My Mom has PEG feeding tube, Medication Administration, Mobility Assistance, Wound Care is a requirement.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Job posting states care is needed in a hotel during a vacation stay. Example Job:

We live in Montrose but will be coming out to Crested Butte a few times in February/March and are looking for a sitter during the day to watch our 13-month-old. Dates and times vary and we will be staying in a rental. Please let me know if you are available and interested! Approved

Job postings looking for "volunteer", "honorary" or "loan" grandparents. Example Job:

Looking for a friendly and helpful volunteer grandma to help out on Saturdays to go to the market.

Job postings in all site supported languages. Example:

French site = French spoken language German site = German spoken language Exception: Canada site can be both English and French

Job Postings for Adult Babies Example job:

Bedwetting I like to act like adult baby and need someone change my diapers.

Status: Security Breach + Close account immediately Status Note: Sexually Suggestive Content/ Copy & paste statement

Member is potentially under the age of 18. Example job:

Hello my name is Daniel I am 9 years old and I am in fourth grade and I’m looking for a math tutor.

Status: TOU Violation Status Note: Age/ Copy & paste statement

Member states they are a single dad looking for care for children yet the name on the account is female (vice versa). Example job:

Hi - I'm looking for a sitter for my two kids. I'm a single father that shares custody with my ex wife, hence the name victoria on this account. I'm Doug but you'd only be needed as a sitter at my home.

Status: Security Breach + Open SF Case Status Note: Exclusivity/ Copy & paste statement

Please note: This is distinct from homelessness or transitional housing.

Select Security Breach + Open SF Case if seeker indicates that he/ she is looking for a Provider to provide care at amliving in a shelter, or in transitional housing.

EXCEPTION EXAMPLES:

• We need a sitter to take care of 1 dog in Flint. Please be able and comfortable boarding my pet. I have just had to move into a homeless shelter. I need my dog boarded until I can secure housing.
• Nanny Needed For 1 Child In Novato. We are looking for a great nanny for 1 child in Novato. We would prefer someone who could help out with meal preparation. We would prefer a nanny who has their own car, who does not smoke, and who is willing to drive children. I currently do not live by myself. I live at Gilead House and need someone with their own home.

Job postings for regulated services, such as financial or legal services. Example job:

I am willing to live anywhere in Germany: CHEAP. I am almost begging. I need your, advocacy(-ies) to learn if I may be refunded my, Aug. 2021 lease. About the care needs: To help/assistance me; with, my many Anthem (r) HealthKeepers Plus/Cardinal, benefits such, as arrang(e)ing; for 2-ride(-s).

Status: Rejected-Other Status Note: Misuse/ Copy & paste statement

Seeking a permanent or foster home for children or pets. Example job:

I'm looking for a foster home for my mom's 2 ragdoll cats.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Job postings that reference illegal drugs (e.g. Cocaine, Ecstasy, Heroin, Ketamine, Methamphetamines, etc.) should be marked as Security Breach + Open SF Case. Status Note: Drugs, Alcohol & Tabacco/Copy & paste the statement

Exception to Approval:

For Elder Care & Adult Care Jobs

Example: My mother struggles with an alcohol addition and can get violent when she drinks. Status: Select Security Breach + Open SF Case if seeker indicates that they or care recipient have propensity for violence (elder care or adult care only).

Example Job: We are god-fearing Christians and believe there is only one God and right religion. No Jews or Muslims apply. Status: Rejected-Other Status Note: Derogatory Content/Copy and paste statement

24-7 care of children beyond short-term vacation. Example job:

We're searching for an exceptional individual to become an integral part of our family as a 24/7 Child Caregiver. In this role, you will hold a special place within our family, delivering continuous care, support, and guidance to our child. Your role is essential in guaranteeing the welfare, safety, and joy of our little one.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Job posting states member is homeless Example Job:

I recently had to move my son and I to a homeless shelter due to falling on hard times. I am needing a caregiver who can pick my son up from school and is okay with providing care at their own home. I'm happy to pick him up from your home. Approved

Job postings for adults and/or seniors with special needs. Please note, this does not include dementia or memory care related jobs. Example Job:

Looking for a caregiver for our 20-year-old daughter. She has ML4, which affects her ability to take care of herself in every way.

If the job posting is for housekeeping for a vacation property, approve after removing any website names (e.g. AirBnB). Example Job:

I run and own a couple Air BnB properties and have been trying to find a reliable housekeeper who can come weekly to clean these after guests have stayed.APPROVED I run and own a couple properties and have been trying to find a reliable housekeeper who can come weekly to clean these after guests have stayed.

Jobs that request shipment of alcohol or tobacco products. Example job:

I need someone to go to the liquor store on the other side of town to retrieve a six-pack of beer and a pack of cigarettes, then bring them to my residence as I do not have a car.

Status: Rejected-Other Status Note: Drugs, Alcohol & Tobacco/ Copy & paste statement

Example Job: Hi! My names Carl and I'm based in East Berlin. I'm getting older and need help with dressing and bathing. Females only please. Status: Security Breach + Open SF Case Status Note: Derogatory Content/Copy and paste statement

Transportation requested under the Errands and Odd jobs vertical. Example Job:

Looking for a caregiver who can transport my mother to her necessary appointments once or twice a week.

Job postings that are suspected to be fraudulent but do not have 3 fraud indicators. Example job:

I'm relocating to London with my two small kids, I'm needing someone who can help me by furnishing my apartment in advance. I'll send you a wire transfer of 8,000 and will send you a list of what I need.

Status: Security Breach + Open Salesforce Case Status Note: Fraud/ Copy and paste indicator

Hypersexualization of care providers. Example job:

2 maybe 4, 5 times a wk must be single female some nursing skills have transportation maybe.

Status: Security Breach + Close account immediately Status Note: Sexually Suggestive Content/ Copy & paste statement

Incorrect Verticals Examples:

* Listed under Child care vertical - should be Senior care vertical. * Babysitter Needed For My Children In Berlin. * Looking for male care giver. Person they will be watching is an elderly male (65). Meal will be prepared but will need to give it to him at supper time. He needs constant supervision or he wanders off.

Status: Rejected-Other Status Note: Wrong Vertical/ Copy & paste statement

Ketamine therapy provided at home or where the location of treatment is unclear Example job:

I'm doing a self-administered session of medically approved ketamine. This is guided psychedelic therapy and may disable me for an hour. I would like to have someone present during administration.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Real estate agents and businesses looking for housekeeping for vacation rentals/vacant homes. Example job:

I work for a gentleman who is turning his house into a rental property and is looking for regular maid service to come in both prior to and potentially during customer stays.

Status: Rejected-Other Status Note: Misuse/ Copy & paste statement

Job postings for virtual caregivers, outside the tutoring vertical. Example job:

Hello, my husband and I are very COVID conscious. We are needing a virtual babysitter for our 3rd graders. You will only communicate/ see them through Zoom as we do not want diseases brought into the home.

Status: Rejected-Other Status Note: Misuse/ Copy & Paste Statement

Seeking respite care or care sought in a senior day care or overnight facility such as a nursing home. Example Job:

My grandfather is currently needing an overnight nurse. He lives in a senior care facility but we are hoping to find more 1:1 care for him.

Misusing the job to soley provide feedback to Care.com Example job:

Care.com really needs to update the ability to remove your credit card!

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Offering room and board in place of pay. Example job:

I would like to negotiate room and board in exchange for 8-10 hours per week of babysitting for my 11 year old son.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Current caregivers searching for their replacement. Example job:

I'm looking for a mature woman to replace me in my current position as a domestic "helper" for a family in Paris.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement.

Seeking memory-care services for dementia patients. Example job:

I am actively searching for memory care services that are equipped to provide the necessary care, support, and compassion for my loved one.

Status: Security Breach + Open Salesforce Case Status Note: Misuse of Platform/ Copy & paste statement

Offering payment through the government, under the table, or with benefits. Example Job:

I'm currently on public assistance due to a disability. I'm searching for a tutor for my son who can be paid through the state.

Non-house hold members using the account. Example job:

I am the grandmother of a 2-year-old boy. I am helping my daughter to find a caregiver.

Status: Rejected-Other Status Note: Exclusivity/ Copy & paste statement

TOU Violation:

Once you choose the best policy violation, you will now see a screen populate where you will include a status note. You will copy and paste the statement that meets that policy violation:

Job postings that harass, intimidate, or bully an individual or group of individuals; including doxxing.

This is for Mandy, our old caregiver. You're still living at 123 Cherry lane in Madrid, Spain right? Expect to see me and all the other moms from our school whose husbands you slept with.

Status: Security Breach + Open Salesforce Case Status Note: Bullying & Harassment/ Copy & paste statement

Job posts where providers who accidentally enrolled as a seeker. Example job:

Hello, my name is Edith, I love cleaning/staying organized. It makes me happy to help others keep clean and organized as well. I will do any type of home cleaning that is needed.

Status: TOU Violation Status Note: Provider as Seeker/ Copy & paste statement

Member mentions past criminal history. Example job:

Looking for a childcare provider for our children. I do have one felony I’m on parole right now I made some mistakes in the past.

Status: Security Breach + Close Account immediately Status Note: Criminal History/ Copy & paste Status Note

Job postings for surrogacy services. Example job:

We are a loving and hopeful couple eager to become parents. We are seeking the help of a compassionate surrogate to help us with our dream of becoming parents.

Status: Security Breach + Close Account Immediately Status Note: Misuse/ Copy & paste statement

Job postings for a wet nurse. Example job:

Looking for a wet nurse to nurse our baby. We would like to one primary wet nurse and potentially a back up. It would be great if you could be on call round the clock for feeding.

Status: Rejected-Other Status Note: Misuse of Platform/ Copy & paste statement

Job postings that may be interpreted as promoting a sexual act in exchange for compensation. Example job:

I'm a rich man who is looking to make a girl very happy. Friendly Sugar Baby who is discreet and happy to be paid in cash.

Status: Security Breach + Close Account Immediately Status Note: Compensated Sexual Acts/ Copy & paste statement

Foster families seeking care for foster children. Example Job:

I recently became a foster parent, and I am in the process of registering my child for preschool, however, it will be a few weeks before they can start, so I am in need of a sitter until then.

Job postings that contain profanity (e.g. ass, bullshit, dick, fuck, shit, etc.).

I'm sick of this shit, I really need additional help with my children weekly. Assistance with cleaning, pick up and drop off for school, and homework help are needed.

Status: Rejected-Other Status Note: Profanity/ Copy & paste statement

Seeking a live-in caregiver. Example job:

In need of a live-in caregiver. Job includes taking care of 2 children of 1 - 5 years old & 11 - 14 years old. Both are on fast track learner paths and you'd be responsible for tutor time, bath time, feeding time and play time. Pay rate is to be between $20-$24 an hour and we also offer benefits.

Status: Approved

Other

You'd choose the policy violation and remove any nonrelevant information in the Status Note that has populated.

Member states that they support a nudist lifestyle. Example job:

So I enjoy some nudist activities periodically when I am home alone.

Status: Security Breach + Close account immediately Status Note: Sexually Suggestive Content/ Copy & paste statement

Example Job: Looking for a hot young Nanny for my two boys. Status: Security Breach + Close Account Immediately Status Note: Derogatory Content/Copy and paste statement