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Handling Complaints and Grievances in the Workplace

Javier Elizondo

Created on September 28, 2025

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Transcript

Handling Complaints and Grievances in the Workplace

Students:Pablo FernandezJavier Elizondo

Let´s Start

The Complaint Arrives…

Face the Customer

¡Wait a minute!

LET´s DO IT

CONTINUE

Question 2

Question 4

??????

Question

Question 3

Complete each question room to collect the code numbers and gain access to the Meet Room.

GAME

Answer the questions correctly to get the a number needed to enter the meeting room.

¡Let´s Go!

Documentación

Question 1

Documentación

FIRST Number

Congratulations! Here is the first number of the code for the Meet room:

back to the questions

Documentación

Question 2

Are you a fan of word searches? We hope so! Because here comes our “Values Word Search.” Your mission is to find words associated with customer management.

¡PLAY!

Documentación
Documentación

second number

Congratulations! Here is the second number of the code for the Meet room:

back to the questions

Documentación

question 3

Answer the questions correctly to get the a number needed to enter the meeting room.

GO!

Documentación

QUESiion 3

Documentación

third number

Congratulations! Here is third number of the code for the Meet room:

back to the questions

Documentación

question 4

Answer the questions correctly to get the a number needed to enter the meeting room.

¡PLAY!

question 4

question 4

Documentación

fourth number

Congratulations! Here is the fourth number of the code for the Meet room:

back to the questions

WHAT´S THE CODE?

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

let's play a game

"Oops! It looks like your first day just got more challenging… A very upset customer is waiting for you. He says: ‘I have been waiting for two weeks and my problem is still not solved!’ 😡 You must handle this situation wisely if you want to succeed in your new role. Are you ready to face the complaint?"

continue

CONTINUE

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir

SALIDA

¿Seguro que quieres salir? Si sales perderás tu progreso

VOLVER

salir