English - Practical example 1 lesson mod 2

Practical Example

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• The secretariat team did not confirm the visitor's official title in advance and, when drafting the invitation, addressed him only as "Mr. (first and last name)", omitting the title "Excellent Minister".

• On the day of the ceremony, the Minister was received by a technician, while the Ambassador was still finishing another meeting.

• During the presentations, the secretarial professional introduced the Minister to a lower-ranking employee, contravening the rule of precedence.

• The layout of the meeting room did not respect the hierarchy of seats and the identification cards had incomplete names.

• At the end, when handing out a business card, the employee used an overly informal tone, saying: "If you need anything, just let me know. "I'm João."

CONCLUSION: These failures compromised the institutional image of the Embassy, ​​conveying disorganization, lack of rigor and disrespect for diplomatic norms.

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