Nani’s Secret Recipe for Five Stars⭐⭐⭐⭐⭐
Nani’s Secret Recipe for Five Stars⭐⭐⭐⭐⭐
Brought to you by ✨ Amos O’Leary ✨
Start >
Nani’s Secret Recipe for Five Stars ⭐
Video
Line-Specific Tips
Start here! This video will get you set.
Review Reminders
Before the Tour
Building a Connection
Guest Interactions
Why Reviews Matter
Before the Tour
Before the Tour
Before the Tour
Energy is everything. Step on that bus like you’re hitting the stage—big aloha, high energy, all smiles.
⚡ Energy
Keep stamped QR codes with your name and a laminated backup.Don't have a stamp? The company will provide you one.
📱 QR Ready
Give guests a great time and they’ll beg to leave you a review.
🙌 The Payoff
The better your performance and connections, the more reviews you’ll get.
🎥 YOU are the Star
Never say you benefit from reviews— if the guests believe you're getting something from a review, they're NOT going to tip.
🚫 Rule
⭐ Your Mission
Your mission is to earn BOTH a 5-star review AND a tip!!!
Guest Interactions
Guest Interactions
Guest Interactions
Pick-Ups:
- Start strong with a big aloha and a warm introduction.
- Use guests’ names with little details to impress them.
- Sprinkle in genuine compliments to set the tone.
During Tour:
- Keep your energy high!
- Use different tones and pacing in your storytelling to keep guests hooked.
- Make each stop feel engaging and memorable.
Review Reminders
Review Reminders
Review Reminders
Guest Drop-Off: What to Say
Guest Return: What to Say
Nani’s Secret Recipe for Five Stars ⭐
Click the link below to download a PDF containing all the tips mentioned in this video.
Link
Line-Specific Tips
Line-Specific Tips
Line-Specific Tips
After Sandy’s – Begin mentioning reviews here, once guests have settled in and are enjoying the ride. Sea Life Park – Instead of passing out individual cards, use the large laminated QR code. Guests can scan it and leave a review during their downtime before departure.
State Capitol – Briefly mention feedback and reviews here; it’s a natural pause point where guests are engaged. Kamehameha Statue – Ideal moment to hand out review cards or display your laminated QR code so guests can scan before boarding again.
After Lunch / Waimea Valley – Guests are relaxed and in good spirits, making this a natural time to remind them about reviews. Dole Plantation (before departing) – Great moment to ask the whole bus to scan your laminated QR code together.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Circle Island
Title
Title
Blue Line
Title
Red Line
Write a brief description here
Write a brief description here
Write a brief description here
Why Reviews Matter
Why Reviews Matter
Why Reviews Matter
And when your bus is full, the energy goes up, the laughs are louder, and the tips at the end are always better!
When people see all those positive reviews online, they’re more likely to book with us and not with our competitors.
By more reviews, we mean five-star reviews only — nothing less!
The more bookings we get, the more filled seats on your bus.
Building a Connection
Building a Connection
Building a Connection
Conversation Starters by State & Country
Chicago
Washington
New York
United Kingdom
Florida
California
Texas
Korea
China
New Zealand
India
Some of the things you can talk to New Zealand guests about include…🥝 Kiwi fruit🎬 Lord of the Rings🎬 Chief of War (Jason Momoa series filmed in NZ)🌊 Adventure sports (bungee, skydiving, jet boating)🌿 Māori people & culture (haka dance, traditions, language)🕺 Haka (traditional Māori war dance)✨ “Kia Ora” (Hello / Welcome)✨ “Haere rā” (Goodbye)❤️ “Aroha” (Love / Compassion)
Some of the things you can talk to Australian guests about include…🏄 Surfing (Bondi Beach, Gold Coast)🐨 Koalas & kangaroos🏉 Rugby🌊 Great Barrier Reef🎤 Steve Irwin & wildlife legacy🐍 Unique animals (platypus, wombats, crocodiles)✨ "G’day!" (Hello)✨ “Cheers!” (Thanks / Goodbye)
Some of the things you can talk to New York guests about include… 🍎 The Big Apple (NYC nickname) 🍕 New York pizza 🎭 Broadway shows 🗽 Statue of Liberty 🚕 Yellow taxi cabs ⚾ Yankees baseball 🏈 Giants or Jets (football) 🏀 Knicks or Brooklyn Nets (basketball) 🎉 Times Square New Year’s Eve Ball Drop
Japan
Canada
Some of the things you can talk to Japanese guests about include… 🍣 Sushi 🏙️ Tokyo vs. Osaka ⛩️ Temples and shrines 🎌 Sumo wrestling 🛁 Onsen (hot springs) ⚾ Shohei Ohtani (baseball superstar) ✨ “Konnichiwa!” (Hello)✨ “Arigatō!” (Thank you)
Some of the things you can talk to Illinois guests about include… 🍕 Deep-dish pizza🌭 Chicago hot dogs🏈 Chicago Bears football🏀 Chicago Bulls (basketball)⚾ Cubs or White Sox (baseball)🫘 “The Bean” (Cloud Gate sculpture)⭐ Famous Chicago celebrities (Kanye West, Jennifer Hudson, Chance the Rapper, Oprah Winfrey, Bill Murray)🗣️ “Chi-Town”
Australia
Some of the things you can talk to California guests about include…🍔 In-N-Out burgers 🎢 Disneyland 🌲 Yosemite ⚾ Dodgers 🏀 Lakers or Golden State Warriors (basketball) 🏈 49ers, Rams, Chargers (football) 🏄 Surfing and beaches🤖 Waymo driverless cars
Some of the things you can talk to Florida guests about include…🎢 Disney World🐬 Miami Dolphins (football)🐆 Jacksonville Jaguars (football)🐊 Tampa Bay Buccaneers (football)🏀 Miami Heat (basketball)🚀 Kennedy Space Center✨ “How are you liking Hawaiʻi compared to Florida’s beaches?”
Some of the things you can talk to Canadian guests about include…🍟🧀 Poutine🍁 Maple syrup🏒 Hockey🎶 Celine Dion, Justin Bieber, Celine Dion
- Notice an interesting last name? Ask about their background.
- If you know something about their culture, share a fun fact.
- Don’t know much? Ask a quick question like: “What’s the capital?” or “What’s the main language?” — showing curiosity builds connection.
- Try to learn a little about different regions of the world — their sports teams, landmarks, or fun trivia — this is so you can connect with guests on something familiar.
Some of the things you can talk to Washington State guests about include…☕ Seattle coffee (Starbucks)🗻 Mount Rainier⚾ Seattle Mariners (baseball)🏈 Seattle Seahawks (football)☔ The rain💻 Amazon or Microsoft (tech giants headquartered in Seattle area)
Some of the things you can talk to Chinese guests about include…🏀 Basketball (Yao Ming, NBA player) ✨ “Nǐ hǎo” (Hello) ✨ “Xièxiè” (Thank you)
Some of the things you can talk to Texas guests about include…🍖 Texas BBQ🤠 Rodeos🏈 Dallas Cowboys (football)🏀 San Antonio Spurs (basketball)🌮 Tex-Mex food⭐ Famous Texans (Beyoncé, Willie Nelson, Matthew McConaughey, Selena, George Strait)
Some of the things you can say to Indian guests include…🐅 Animals (Bengal tiger 🐅 – national animal)🙏 "Namaste" (Hello / Greetings)👍 "Shukriya" (Thank you)
Some of the things you can talk to UK guests about include…⚽ Soccer (Manchester United, Liverpool, Chelsea, Arsenal, etc.)🎶 Music (The Beatles, Adele, Ed Sheeran)✨ "Cheers!" (Thanks / Goodbye)
Some of the things you can talk to Korean guests about include…✨ "Annyeonghaseyo" (Hello)✨ "Kamsahamnida" (Thank you)🍗 Korean fried chicken🎶 K-pop music (BTS, BLACKPINK, EXO)🎬 K-dramas
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Nani’s Secret Recipe for Five Stars ⭐
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Transcript
Nani’s Secret Recipe for Five Stars⭐⭐⭐⭐⭐
Nani’s Secret Recipe for Five Stars⭐⭐⭐⭐⭐
Brought to you by ✨ Amos O’Leary ✨
Start >
Nani’s Secret Recipe for Five Stars ⭐
Video
Line-Specific Tips
Start here! This video will get you set.
Review Reminders
Before the Tour
Building a Connection
Guest Interactions
Why Reviews Matter
Before the Tour
Before the Tour
Before the Tour
Energy is everything. Step on that bus like you’re hitting the stage—big aloha, high energy, all smiles.
⚡ Energy
Keep stamped QR codes with your name and a laminated backup.Don't have a stamp? The company will provide you one.
📱 QR Ready
Give guests a great time and they’ll beg to leave you a review.
🙌 The Payoff
The better your performance and connections, the more reviews you’ll get.
🎥 YOU are the Star
Never say you benefit from reviews— if the guests believe you're getting something from a review, they're NOT going to tip.
🚫 Rule
⭐ Your Mission
Your mission is to earn BOTH a 5-star review AND a tip!!!
Guest Interactions
Guest Interactions
Guest Interactions
Pick-Ups:
- Start strong with a big aloha and a warm introduction.
- Use guests’ names with little details to impress them.
- Sprinkle in genuine compliments to set the tone.
During Tour:Review Reminders
Review Reminders
Review Reminders
Guest Drop-Off: What to Say
Guest Return: What to Say
Nani’s Secret Recipe for Five Stars ⭐
Click the link below to download a PDF containing all the tips mentioned in this video.
Link
Line-Specific Tips
Line-Specific Tips
Line-Specific Tips
After Sandy’s – Begin mentioning reviews here, once guests have settled in and are enjoying the ride. Sea Life Park – Instead of passing out individual cards, use the large laminated QR code. Guests can scan it and leave a review during their downtime before departure.
State Capitol – Briefly mention feedback and reviews here; it’s a natural pause point where guests are engaged. Kamehameha Statue – Ideal moment to hand out review cards or display your laminated QR code so guests can scan before boarding again.
After Lunch / Waimea Valley – Guests are relaxed and in good spirits, making this a natural time to remind them about reviews. Dole Plantation (before departing) – Great moment to ask the whole bus to scan your laminated QR code together.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Circle Island
Title
Title
Blue Line
Title
Red Line
Write a brief description here
Write a brief description here
Write a brief description here
Why Reviews Matter
Why Reviews Matter
Why Reviews Matter
And when your bus is full, the energy goes up, the laughs are louder, and the tips at the end are always better!
When people see all those positive reviews online, they’re more likely to book with us and not with our competitors.
By more reviews, we mean five-star reviews only — nothing less!
The more bookings we get, the more filled seats on your bus.
Building a Connection
Building a Connection
Building a Connection
Conversation Starters by State & Country
Chicago
Washington
New York
United Kingdom
Florida
California
Texas
Korea
China
New Zealand
India
Some of the things you can talk to New Zealand guests about include…🥝 Kiwi fruit🎬 Lord of the Rings🎬 Chief of War (Jason Momoa series filmed in NZ)🌊 Adventure sports (bungee, skydiving, jet boating)🌿 Māori people & culture (haka dance, traditions, language)🕺 Haka (traditional Māori war dance)✨ “Kia Ora” (Hello / Welcome)✨ “Haere rā” (Goodbye)❤️ “Aroha” (Love / Compassion)
Some of the things you can talk to Australian guests about include…🏄 Surfing (Bondi Beach, Gold Coast)🐨 Koalas & kangaroos🏉 Rugby🌊 Great Barrier Reef🎤 Steve Irwin & wildlife legacy🐍 Unique animals (platypus, wombats, crocodiles)✨ "G’day!" (Hello)✨ “Cheers!” (Thanks / Goodbye)
Some of the things you can talk to New York guests about include… 🍎 The Big Apple (NYC nickname) 🍕 New York pizza 🎭 Broadway shows 🗽 Statue of Liberty 🚕 Yellow taxi cabs ⚾ Yankees baseball 🏈 Giants or Jets (football) 🏀 Knicks or Brooklyn Nets (basketball) 🎉 Times Square New Year’s Eve Ball Drop
Japan
Canada
Some of the things you can talk to Japanese guests about include… 🍣 Sushi 🏙️ Tokyo vs. Osaka ⛩️ Temples and shrines 🎌 Sumo wrestling 🛁 Onsen (hot springs) ⚾ Shohei Ohtani (baseball superstar) ✨ “Konnichiwa!” (Hello)✨ “Arigatō!” (Thank you)
Some of the things you can talk to Illinois guests about include… 🍕 Deep-dish pizza🌭 Chicago hot dogs🏈 Chicago Bears football🏀 Chicago Bulls (basketball)⚾ Cubs or White Sox (baseball)🫘 “The Bean” (Cloud Gate sculpture)⭐ Famous Chicago celebrities (Kanye West, Jennifer Hudson, Chance the Rapper, Oprah Winfrey, Bill Murray)🗣️ “Chi-Town”
Australia
Some of the things you can talk to California guests about include…🍔 In-N-Out burgers 🎢 Disneyland 🌲 Yosemite ⚾ Dodgers 🏀 Lakers or Golden State Warriors (basketball) 🏈 49ers, Rams, Chargers (football) 🏄 Surfing and beaches🤖 Waymo driverless cars
Some of the things you can talk to Florida guests about include…🎢 Disney World🐬 Miami Dolphins (football)🐆 Jacksonville Jaguars (football)🐊 Tampa Bay Buccaneers (football)🏀 Miami Heat (basketball)🚀 Kennedy Space Center✨ “How are you liking Hawaiʻi compared to Florida’s beaches?”
Some of the things you can talk to Canadian guests about include…🍟🧀 Poutine🍁 Maple syrup🏒 Hockey🎶 Celine Dion, Justin Bieber, Celine Dion
Some of the things you can talk to Washington State guests about include…☕ Seattle coffee (Starbucks)🗻 Mount Rainier⚾ Seattle Mariners (baseball)🏈 Seattle Seahawks (football)☔ The rain💻 Amazon or Microsoft (tech giants headquartered in Seattle area)
Some of the things you can talk to Chinese guests about include…🏀 Basketball (Yao Ming, NBA player) ✨ “Nǐ hǎo” (Hello) ✨ “Xièxiè” (Thank you)
Some of the things you can talk to Texas guests about include…🍖 Texas BBQ🤠 Rodeos🏈 Dallas Cowboys (football)🏀 San Antonio Spurs (basketball)🌮 Tex-Mex food⭐ Famous Texans (Beyoncé, Willie Nelson, Matthew McConaughey, Selena, George Strait)
Some of the things you can say to Indian guests include…🐅 Animals (Bengal tiger 🐅 – national animal)🙏 "Namaste" (Hello / Greetings)👍 "Shukriya" (Thank you)
Some of the things you can talk to UK guests about include…⚽ Soccer (Manchester United, Liverpool, Chelsea, Arsenal, etc.)🎶 Music (The Beatles, Adele, Ed Sheeran)✨ "Cheers!" (Thanks / Goodbye)
Some of the things you can talk to Korean guests about include…✨ "Annyeonghaseyo" (Hello)✨ "Kamsahamnida" (Thank you)🍗 Korean fried chicken🎶 K-pop music (BTS, BLACKPINK, EXO)🎬 K-dramas
Title
Use this side to give more information about a topic.
Subtitle