growth
mindset
CSRC Customer Service Week 2025
What is a Growth Mindset?
The belief that abilities and intelligence can be developed through effort, learning, and persistence.
Fixed Mindset:
traits
are static and unchangeable
Creativity
Creativity
resilience
Creativity
Creativity
innovation
adaptability
continuous
improvement
These principles guide how we support our customers, peers, and ourselves
embrace
challenges
It's not just about effort
strategy matters
Growth mindset isn’t ignoring failure - it’s learning from it
It’s not a personality trait - it’s a practice
How
do I adopt a Growth Mindset?
stretch
learning
behaviors
model
goals
set
be
curious
Celebrate
Learn
your success
from mistakes
cultivating a csrc growth mindset together!
Grit and Growth Mindset
Developing a Growth Mindset at Work
Resilience in the Workplace
Avoid Growth Mindset Pitfalls
