Nonverbal

Nonverbal

Communication

Vasco Marques - 112489

What is Nonverbal Communication?

Nonverbal Communication

• Communication that is not linguistic
• Includes:
• Eye Gaze
• Posture
• Gesture
• Facial expression
• and more...

What do Nonverbal cues do?

Nonverbal cues

• Help expressing emotions
• Support the speech
• Convey presenter's attitudes

The "7-38-55" rule

What is this rule?

"93 % of all communiation is nonverbal"

Nonverbal Areas

Nonverbal Areas

• Kinesics
• Facial expression
• Eye contact
• Vocalics

• Proxemics
• Chronemics

Kinesics

• Includes :

• Posture
• Gestures (head, hands, legs)

Kinesics - Posture

• Select a posture that aligns with the image you want your listeners to perceive.

Kinesics - Gestures

• There are 3 types of gestures:
• Emblems
• Illustrators
• Adaptors

Gestures - Emblems

Gestures - Illustrators

Gestures - Adaptors

Face and Eyes

• Your face carries emotion
• The amount of eye contact is not constant.
• It changes depending on:
• Context of conversation
• The relationship between you and your listeners

Voice (vocalics)

• Important features:
• Pitch
• Intonation
• Volume
• Pace
• Timing

Space (proxemics) & Time (Chronemics)

• Proxemics is how space is used
• How is the room arranged
• Whether we are close to the listeners or not
• Chronemics is how we use time
• Punctuality
• How long to keep people thinking
• Response speed to questions
• How long to keep talking for

Why does this matter?

Why learn about this?

• Being conscious of your nonverbal communication has a lot of advantages.
• Helps you spread the message as clearly and you intended, limiting the amount of possible interpretations by others.

Practical Exercise

"Go ahead"

• I'll say "Go ahead" with different sentiments behind it.
• You will try to understand what nonverbal language markers I show that turn to that sentiment.

Excited

• Brighter Pitch
• Faster pace
• Open chest
• Smile
• Quick head nod
• Animated handsc

Sarcastic

• Smirk
• Eye roll
• Head tilt
• Delayed head nod
• Ironic tone

Indifferent

• Flat tone
• Slow paced
• Low volume
• No face movement
• Bad posture
• Little to no gesture
• Glanced away fast

Angry

• Low pitch
• Tight jaw
• Narrowed eyes
• Arms crossed

Takeaways

Final Takeaways

1. Align your words + tone + body
2. Use posture and gestures to your advantage
3. Calibrate eye contact and distance based on the type of interaction you're having
4. Mind your voice (pitch, pace and pauses)

Thanks!