GREEN_HOUSE_CHART

Omar Labadia

CEO, Director, Head of Human Resources, Accounting and PR

Carolina Navarro

Maitre

Maribel Ortiz

Housekeeper

Lauren Williams

Head Receptionist

Bartolomé Mendez

Head Maintenance

Javier Martínez

Chef

Caroline Channing

Head of the commissary

MAINTENANCE MANAGERS

RECEPTIONISTS

CHAMBERMAIDS

COOKS

WAITER/WAITRESS

CLEANING ASSISTANTS

Lauren Williams

Head Receptionist

Lauren is responsible for coordinating the front desk team to ensure exceptional service, efficiently managing staff according to planned arrivals and departures.

Functions:

• Ensures excellent guest service from check-in to check-out.
• Manages reservations and controls room assignments.
• Handles guests's complaints, suggestions, and claims.
• Manages the reservation system (PMS).

Maribel Ortiz

Housekeeper

Maribel ensures that the maids perform their work properly and that the rooms are in optimal condition for guests.

Functions:

• Direction, control and monitoring of the set of tasks that make up the service of floors, public areas, internal areas, laundry and linen.
• Controls and supervises laundry and ironing services.
• Directs and plans the set of activities in your area.

CLEANING ASSISTANTS

• They keep the hotel's common and noble areas in perfect condition of cleanliness and hygiene.
• They maintain the hygiene of furniture, windows, mirrors, lamps and carpets in common areas.
• They clean and disinfect critical points, such as bathrooms.

WAITERS/WAITRESS

• Customer service and food and beverage service.
• Keeping the dining room and tables clean and tidy.
• Coordinating with the kitchen and bar to ensure fast and accurate delivery and service of orders.
• Preparing tables before service (called mise en place).

Carolina Navarro

Maitre

Carolina is in charge of overseeing the restaurant's service for both lunch and dinner, providing exceptional service to customers and advising them on what they want to eat.

Functions:

• Direction and control of the dining room staff.
• Coordination with the kitchen regarding services and menus.
• Coordination with reception to have a forecast of the following services.
• Management of all types of incidents in the restaurant.
• Training of staff.

Bartolomé Mendez

Head Maintenance

Bartolomé works with the housekeeping and reception departments to prevent any type of breakdown, both in the rooms and in common areas, that could prevent or hinder the guest experience.

Functions:

• Keeps all hotel facilities operational, safe and in optimal conditions.
• Coordinates and supervises all preventive and corrective maintenance activities of facilities.
• Ensures compliance with safety, health and hygiene standards in all maintenance areas.

Omar Labadia

CEO, Director, Head of Human Resources, Accounting and PR

Omar oversees that all departments do everything necessary to provide quality service, and also represents the hotel.

Functions:

• Performs all legal procedures
• Publicly represents the hotel
• Manages all departments
• Hires and trains staff
• Controls the hotel's income, expenses, and profitability
• Prepares annual budgets and monitors compliance

MAINTENANCE MANAGERS

• They perform both preventive and corrective maintenance tasks.
• They monitor the condition of the facilities and report breakdowns.
• They review and repair electrical, plumbing and air conditioning installations.
• They perform maintenance on swimming pools, gardens and common areas.
• They collaborate in the installation of equipment and furniture.

Victor Gutierrez

Javier Martínez

Gerente de operaciones

Chef

Victor se encarga de dirigir todas las operaciones del propio resort, así como de la cadena, asegurando la satisfacción del cliente, la rentabilidad y el cumplimiento de los estándares de calidad.

Javier is responsible for ensuring that all kitchen staff perform their duties correctly. He also ensures that all food is in perfect condition for the customer and meets their expectations.

Functions:

• Directs all kitchen operations, ensuring quality, hygiene and presentation of food.
• Plans menus, synchronizing with the restaurant department.
• Food control.
• Collaborate with the restaurant in case of special requests.

Funciones:

• Supervisa las operaciones diarias de todos los departamentos
• Implementa tanto las políticas en la cadena, como los procedimientos operativos
• Desarrolla estrategias para mejorar la eficiencia operativ

RECEPTIONISTS

• They manage guest check-in and check-out.
• They provide accurate information about the hotel and its available services.
• They resolve doubts or incidents about different areas.
• They deliver keys / access cards.

Caroline Channing

Head of the commisary

Caroline is primarily responsible for receiving and storing all types of raw materials, beverages, supplies, utensils, and furniture in optimal condition, carrying out periodic checks on them.

Functions:

• Ensures the continuous, safe and efficient supply of products and raw materials.
• Supervises the reception, storage and distribution of food, beverages and consumables.
• Performs inventory control, ensuring proper rotation (such as the FIFO system) and proper storage of products.

CHAMBERMAIDS

• Maintains rooms and assigned areas in perfect condition of cleanliness and presentation according to the stipulated time to do so.
• Reports maintenance incidents or defects detected in rooms.
• Replenishes amenities, bedding, and necessary products, such as minibar drinks.

COOKS

• They maintain hygiene and cleanliness in their work area.
• They control the correct handling and preservation of food.
• They prepare ingredients before serving (known as kitchen mise en place).
• They cook each type of dish in its specific batch to avoid cross-contamination (cold, hot, pastries).
• They decorate and present dishes according to hotel standards.