Journey Map: Recruitment and Hiring

Journey Map: Recruitment and Hiring

Trace the Process of a New Employee from Recruitment to Hiring to Separation and Exit

3. Development & Growth

5. Separation & Exit

1. Recruitment & Hiring

4. Retention & Engagement

2. Pre-boarding & Onbarding

Stage 2: Pre-boarding & Onboarding

Actions:

• Receives and sets up company equipment.
• Attends orientation sessions and meets the team.
• Learns company processes and tools.

Thoughts & Feelings:

• Eager, motivated. "I want to make a great first impression."
• Included, welcomed. "My team is so friendly and helpful."

Touchpoints:

• HR and IT departments.
• New hire packet and internal knowledge bases.
• Employee intranet and software training.

This phase covers the time between accepting the offer and the first few months on the job, focusing on equipping the new hire for success.

"We aim to make new employees feel welcomed."

Stage 5: Separation & Exit

The final stage covers the process of an employee leaving the company, whether voluntarily or involuntarily.

Actions

• Informs the manager and HR of their departure.
• Completes an offboarding checklist and hands off duties.
• Returns company property.
• Participates in an exit interview.

Thoughts & Feelings

• Nervous, bittersweet. "This was a difficult decision to make."
• Resentful, unheard. "My feedback hasn't been taken seriously."
• Grateful, reflective. "I learned a lot here and appreciate the opportunity."

Touchpoints

• HR department.
• Offboarding checklist from the company.
• The exit interview with an HR representative.
• Company review on external sites.

Stage 4: Retention & Engagement

This stage focuses on long-term employee satisfaction and feeling valued by the company.

Touchpoints

• Employee rewards and recognition programs.
• Corporate wellness initiatives and benefits portals.
• Internal communications (e.g., newsletters).
• Company surveys (e.g., eNPS).

Thoughts & Feelings

• Valued, appreciated. "The company notices and cares about my hard work."
• Stressed, burnt out. "I'm overworked and need to take a break."
• Connected, belonging. "I genuinely like the people I work with."

Actions

• Receives recognition for good work.
• Takes advantage of benefits, like paid time off.
• Attends social events and team-building activities.
• Participates in company-wide surveys.

Stage 3: Development & Growth

Actions

• Has regular one-on-one meetings with their manager.
• Participates in performance reviews.
• Pursues learning and development opportunities.
• Expresses interest in career advancement.

Touchpoints

• Regular check-ins with manager.
• Company performance management system.
• Mentoring and coaching programs.
• Internal job postings and career pathing tools.

Thoughts & Feelings

• Productive, challenged. "I'm making a real contribution to the team."
• Optimistic, ambitious. "How can I get to the next level?"
• Stagnant, disengaged. "I feel like I'm not learning anything new."

Stage 1: Recruitment & Hiring

This stage covers the employee's initial interaction with the company, from finding the job opening to accepting the offer.

Actions: Researches the company online, Applies for a position, Participates in interviews with different team members Negotiates and accepts the job offer. Thoughts & Feelings: Optimistic, hopeful, "Is this the right cultural fit for me?", Anxious, excited. "How was my interview performance?", Relieved, validated. "I received a competitive offer." Touchpoints: Company website and career page, Social media and employer review sites (e.g., Glassdoor), Recruiter and hiring manager communications, The Formal Offer Letter