MOON_PALACE_CHART

ORGANIZATIONAL CHART

Alan Doyle

President

Isabella Conti

PR (Public Relations)

Lucía Martínez

Sales and Marketing Manager

Isabella López

Quality Manager

Margot Johanson

Head of Human Resources

Ricardo Fernández

Administrative-Financial Manager

Víctor Gutierrez

Operations Manager

Andrea Garcia

Guest Experience

Carlos Ortiz

Guest Experience

François Delacroix

Chef

Juan Carlos Cartagena

Head Maintenance

Robert Wilson

Head of Events

Lauren McCrae

Head of Comissary

Samira El Fassi

Head Receptionist

Lucas Pereira

Housekeeper

Anastasia Petrov

Maitre

Carmen López

Head of animation

CHAMBERMAIDS

WAITERS/WAITERESS

RECEPTIONISTS

ANIMADORES/AS

COOKS

MAINTENANCE MANAGERS

CLEANING ASSISTANS

CHAMBERMAIDS

• Maintains rooms and assigned areas in perfect condition of cleanliness and presentation according to the stipulated time to do so.
• Reports maintenance incidents or defects detected in rooms
• Replaces amenities, bedding, and necessary products

COOKS

• They maintain hygiene and cleanliness in their work area.
• They control the correct handling and preservation of food.
• They prepare ingredients before serving (known as kitchen mise en place).
• They cook each type of dish in its specific batch to avoid cross-contamination (cold, hot, pastries).
• They decorate and present dishes according to hotel standards.

CHAMBERMAIDS

• Maintains rooms and assigned areas in perfect condition of cleanliness and presentation according to the stipulated time to do so.
• Reports maintenance incidents or defects detected in rooms
• Replaces amenities, bedding, and necessary products

RECEPTIONISTS

• Manage guest check-in and check-out.
• Provide accurate information about the hotel and available services.
• Resolve questions or incidents regarding different areas.
• Deliver keys/access cards.

Carmen López

Head of animation

Carmen is in charge of organizing the activities that will be carried out and the parties that will be held at the hotel facilities, along with the entertainment staff, so that guests have an unforgettable experience.

Functions:

• Provides quality entertainment that enhances the experience of guests, both adults and children.
• Coordinates the department with the sales department to organize parties or social events.
• Organizes games, workshops and shows.
• Supervises the performance of the entertainers

Anastasia Petrov

Maitre

Anastasia is in charge of overseeing the restaurant's service for both lunch and dinner, providing exceptional service to customers and advising them on what they want to eat.

Functions:

• Direction and control of the dining room staff.
• Coordination with the kitchen regarding services and menus.
• Coordination with reception to have a forecast of the following services.
• Management of all types of incidents in the restaurant.
• Training of staff.

Victor Gutierrez

Operations Manager

Victor is responsible for managing all operations of the resort itself, as well as the chain, ensuring customer satisfaction, profitability, and compliance with quality standards.

Functions:

• Oversees the daily operations of all departments Implements both chain policies and operating procedures
• Develops strategies to improve operational efficiency with management
• Evaluates and improves the guest experience
• Analyzes financial and operational reports

Lucas Pereira

Housekeeper

Lucas ensures that the housekeepers perform their work properly according to standards, and that the rooms are optimized for guests according to standards.

Functions:

• Management, control and monitoring of all the tasks that comprise the service of floors, public areas, internal areas, laundry and linen.
• Controls and supervises laundry, ironing and sewing services.
• Directs and plans all the activities in his/her area.

MAINTENANCE MANAGERS

• They perform both preventive and corrective maintenance tasks
• They monitor the condition of the facilities and report breakdowns
• They review and repair electrical, plumbing and air conditioning installations
• They perform maintenance on swimming pools, gardens and common areas
• They collaborate in the installation of equipment and furniture

Carlos Ortiz

Guest Experience

Carlos is responsible for ensuring that guests have an exceptional experience during their stay, providing them with service that meets their expectations.

Functions:

• Improves guest satisfaction
• Maintains customer loyalty through established programs in the chain
• Monitors customer service, manages complaints and processes special requests
• Analyzes guest feedback, proposing possible improvements to be made

Alan Doyle

President

Doyle oversees the resort's overall strategy, ensuring that company objectives are met and customer satisfaction is achieved.

Functions:

• Oversee the resort's overall performance.
• Represent the resort at corporate events and in the media with Public Relations.
• Organize executive meetings to evaluate progress toward objectives.
• Manage budgets with administration. Recruit staff with HR.

ANIMATORS

• They organize entertainment and recreational activities for all types of guests, such as parties, games, karaoke, and more...
• They plan and execute sports, cultural, and recreational activities.
• They encourage social interaction among guests and promote participation in activities.
• They collaborate in evening shows and presentations.

Ricardo Fernández

Administrative-Financial Manager

Ricardo is responsible for managing, controlling, and approving all types of budgets, invoices, delivery notes, and more. He also manages payroll, personnel expenses, and more.

Functions:

• Oversees the resort's accounting and finances
• Manages operating budgets and financial reporting
• Ensures compliance with regulations and working conditions
• Manages contracts and legal agreements
• Prepares and analyzes monthly financial reports

Margot Johanson

Head of Human Resources

Margot is primarily responsible for staff recruitment, as well as managing ongoing staff training to provide better service.

Functions:

• Recruits and selects staff
• Manages labor relations and resolves conflicts
• Implements staff well-being and motivation policies
• Manages internal communication and the work environment
• Recruits staff with management

Samira El Fassi

Head Receptionist

Samira is responsible for coordinating the reception team to ensure exceptional service, efficiently managing staff according to planned arrivals and departures.

Functions:

• Ensures excellent guest service from check-in to check-out
• Manages reservations and controls room assignments
• Handles hotel complaints, suggestions, and claims
• Manages the reservation system (PMS).

Robert Wilson

Lorem ipsum dolor

Head of Events

Robert is responsible for hosting clients who wish to hold an event, as well as collaborating with the Public Relations, Sales, and Administrative-Financial departments to ensure competitive pricing.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod.

Functions:

• Coordinates and executes all special events, such as weddings, conferences, communions, and more.
• Ensures excellence in event planning and execution
• Oversees event logistics and staff.
• Coordinates with clients and suppliers.

Lorem ipsum dolor sit

• Lorem ipsum dolor sit amet.
• Consectetur adipiscing elit.
• Sed do eiusmod tempor incididunt ut.
• Labore et dolore magna aliqua.

Juan Carlos Cartagena

Head Maintenance

Juan Carlos works with the housekeeping and reception departments to prevent any anomalies, both in the rooms and in the common areas, that could hinder or compromise the guest experience.

Functions:

• Keeps all resort facilities operational, safe, and in optimal condition.
• Coordinates and supervises all preventive and corrective maintenance activities of facilities.
• Ensures compliance with safety, health, and hygiene standards in all maintenance areas.

WAITERS/WAITRESS

• Customer service and food and beverage service.
• Keeping the dining room and tables clean and tidy.
• Coordinating with the kitchen and bar to ensure fast and accurate delivery and service of orders.
• Preparing tables before service (called mise en place).

François Delacroix

Chef

François is responsible for ensuring that all the kitchen staff perform their duties correctly. He also ensures that all the food is in perfect condition for the customer and meets their expectations.

Functions:

• Directs all kitchen operations, ensuring food quality, hygiene, and presentation
• Plans menus, synchronizing with the restaurant department
• Food quality control.
• Collaborate with the restaurant and events department for special requests.

Lucía Martínez

Sales and Marketing Manager

Lucía is responsible for developing and implementing marketing and sales strategies to promote the resort and increase occupancy. She also meets with other departments to launch promotions.

Functions:

• Create and execute marketing strategies focused on the targeted segment of the chain.
• Manage professional relationships with travel agencies, tour operators and OTAs.
• Analyze market trends and adjust commercial strategies to company standards.
• Coordinate promotional events and tourism fairs.

Isabella Conti

PR (Public Relations)

Isabella is responsible for managing, maintaining, creating, and enhancing the resort's public image alongside the director, establishing relationships with the media, and coordinating promotional events.

Functions:

• Invests all efforts in ensuring that employees feel proud to represent the company they work for.
• Transfer information, facts or ideas to persuade or convince the public sphere in accordance with an established action plan.
• Manages relations with internal and external audiences, the community and the mass media.

Isabella López

Quality Manager

Isabella is responsible for implementing, maintaining, and improving quality management systems throughout the chain, conducting periodic internal audits and ensuring compliance with the chain's correct standards.

Functions:

• Develop and implement quality policies
• Manage continuous improvement programs
• Train staff on quality standards, training them
• Analyze audit results and propose corrective actions
• Maintain quality records and documentation related to this.

Andrea García

Guest Experience

Andrea is responsible for ensuring that guests have an exceptional experience during their stay, providing them with service that meets their expectations.

Functions:

• Improves guest satisfaction
• Maintains customer loyalty through established programs in the chain
• Monitors customer service, manages complaints and processes special requests
• Analyzes guest feedback, proposing possible improvements to be made

Lauren McRae

Head of Comissary

Lauren is primarily responsible for receiving and storing all types of raw materials, beverages, supplies, utensils, and furniture in optimal condition, conducting regular checks on them.

Functions:

• Ensures the continuous, safe and efficient supply of products and raw materials.
• Supervises the reception, storage and distribution of food, beverages and consumables.
• Performs inventory control, ensuring proper rotation (such as the FIFO system) and proper storage of products.