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Objectives
360Learning
Created on September 19, 2025
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Transcript
Objectives
SOLUTIONS
Product Enthusiast
Business Consultants
Strategic Advisors
Collaborative Partners
L&D Experts
L&D Experts
Creating industry and product experts is a critical part of building trust with our customers and reducing their time to value. Expertise will significantly contribute to growth within our current book of business.
Strategic Advisors
Shifting from feature-driven conversations to value-driven conversations. Becoming more strategic gets us closer to our decision-makers, roll out more use-cases, license increases, and improved our net retention.
- Suggestions: Maturity Model, Gong Coaching Sessions, Value Framework, Product Demo Training, etc…
Product Enthusiast
Product training and expertise empower teams to confidently guide customers, drive adoption, and deliver real business value. Without it, teams risk giving vague guidance, missing upsell opportunities, and eroding customer trust.
Business Consultants
- Get our Customer Success teams to be more curious
- How do we ask questions in a way that build better relationships with our customer
- What are the best questions we can ask to truly understand a customer's goals
- How L&D Objectives roll up to CEO business objectives
- Can other departmental benefit from collaborative learning
- Uncover Pain points
- How do we ask questions in a way that expose potential growth opportunities
- What are the most effective ways to BANT qualify a lead
Collaborative Partners
- Partnering with KAM Team
- Articulate a success story for our clients to share internally
- Outline your steps to a successful renewal
- Outline a growth plan based on the client's goals and operational priorities
- Navigating “flat renewal” vs 8% uplift