Orig[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

● Venture: SEA ● LOB: CSC ● Launch date: Live

start

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

Why is there a change?

Did you know that Genially allows you to share your creation directly, with no need to download?

Long refund time which results to complaints and dissatisfaction

Refund channel confusion leading to inconsistent information

Partial or early refund which is a result of inconsistent information

Refund status not visible due to agents cannot provide accurate updates

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

What are the KEY Improvements

Here are the key improvements in XSPACE

Refund Issued

Show all early refund types

Refund Amount

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

POint A: Reverse Order Status History

To be added:

• Front end message displayed to customer [Check API]
• Estimated date given to customer (if applicable)

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

POINT B: Early Refund Priviledge Tag + Partial Refund

Here are easy to see tags for quick checks and reference

Add Tag for all early refund priviledge (Fast Refund, Instant Refund)

Also add tag for partial refund

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

Point C + D: Refund Details

Provide clear refund details similar to what display to customer

Channel of Refund (including non-original + store credit/ lazcash option)

Details of Refund Chanel (if applicable): ex. partially blinded card number + bank

Transaction Reference

Returned Promotion (Clickable) (Total: Voucher, Coins, LazCash)Ref

[SEA]- Refund Processing & Issuance - CC Product & Material Revamp

THANK YOU

Restart