Communication at Company X

Communication at Company X

Begin Module

Table of Contents

• Welcome
• Company Organization & Contacts
• Core Tools Walkthrough

• Capstone Assessment
• Resources

Welcome

In this module, you will learn how Company X is organized, how to identify and contact the right department for different needs, and how to use the core communication and workflow tools you'll rely on every day.

What will I learn?

How will I be assessed?

• Understand Company X's organizational structure.
• Confidently navigate core tools used in daily work.
• Apply workflows to complete common tasks with accuracy and independence.

• Practice with quick quizzes and branching scenarios throughout the module.
• Finish the module with a final capstone scenario where you'll complete realistic tasks to demonstrate your readiness.

Company X Organization

Organization Chart

The following chart lists a primary contact person for each department at Company X, along with their phone extension and a short description of when you might reach out to them. Use this as a quick guide to help you identify the right person to call when you have questions or need support. You can download this chart at the end of the module for reference.

Human Resources Angie Lopez, ext. 202 HR Specialist Supports employees with benefits, payroll, time-off requests, and workplace policies.

Information Technology (IT) Derek Quinn, ext. 311 System Administrator Manages company devices, accounts, and software support. Handles troubleshooting requests.

Operations Sam Patel, ext. 410 Operations Coordinator Oversees day-to-day business processes, vendor relations, and office logistics.

Product Development Dr. Alex Rivera, ext. 703 Lead Software Engineer Designs and develops Company X’s core software products and new features.

Marketing & Communications Tyrell Johnson, ext. 620 Marketing Director Handles branding, social media, external communications, and marketing campaigns.

Finance Evelyn Cho, ext. 512 Financial Analyst Manages budgets, expense reports, invoices, and company credit card requests.

Direct Supervisor Jamie Brooks, ext. 907 Team Supervisor First point of contact for task clarification, feedback, and team coordination.

Customer Support Lena Biggs, ext. 815 Client Support Specialist Provides technical and account support to Company X customers.

Knowledge Check

Check your knowledge! Who would the employee contact in each of the following scenarios?

Core Tools

In the next section, you will learn about a few tools you will use daily with Company X.

Slack is the communications tool you will use to communicate daily with your team. Watch the following video for an overview of Slack.

Slack Screen Overview

1. The Home tab is where you can find all your conversations and organize them into sections for easy access.
2. The DM tab is where you can access and share direct messages. You can also start a huddle with a small group, if you need to converse outside a main channel.
3. The Activity tab shows all activity at a glance. All mentions, messages, and threads involving you will appear here.
4. The Files tabshows all files created or shared through Slack.

© Slack 2025

When to use Slack

Slack is the fastest and most reliable way to get in touch with your team. Use Slack to...

• Discuss deadlines
• Notify team members of unexpected changes
• Ask questions
• Inform your manager of sick leave or PTO
• Track progress with your team

You can contact your team as a group, create groups within your team, or have one-on-one conversations with DMs. Most of your team communication will occur via Slack.

Pop quiz!

Here are two scenarios. Choose which Slack function to use for each: direct message (DM), or the team channel.

Important documents and information will be available to you in a shared drive. Watch the following video for an overview of shared Google drives.

What's in the Drive?

You will have access to several shared drives. Important documents, procedural forms, and project documentation are organized into these drives.

HR Drive

Finance Drive

IT Drive

Team Drive

• Software Quick Start Guides
• FAQ Documents
• Troubleshooting Guides

• PTO Request Forms
• Payroll Information Sheets
• Benefit Explainer Documents
• Company Handbook

• Travel Reimbursment Forms
• Direct Deposit Change Request Form
• Pay Dates
• Company Credit Card Request Form

• Project Documentation
• Team Email & Phone Extension List

Uncommon Scenarios

Slack, shared drives, and email are usually reliable modes of communication. However, there are uncommon scenarios that you might encounter. For any scenarios not listed here, call your supervisor directly.

Scenario: Company issued computer is frozen; no access to Slack, email, or shared drives. Solution: Call IT directly for emergency troubleshooting.

Scenario: A power outage has disabled your devices and internet access. Solution: Call your supervisor directly to inform them of the outage.

Scenario: Your paycheck is incorrect or not deposited on time. Solution: Call HR directly to address the issue right away.

Knowledge Check

Check your knowledge! What tool should you use in each of the following scenarios?

Capstone Assessment

Use what you have learned to choose the correct workflow. Drag the steps into the correct order for each of the following scenarios.

You want to take some PTO. What procedure should you follow?

Your manager has given you a client proposal. How should you share it with your team?

Your laptop freezes while you're working. You can't access Slack or your shared drives to inform anyone or access the IT ticket system. What should you do?

How did we do? Answer the following poll to help us improve. We value your feedback.

Congratulations! You have successfully completed the Communications at Company X module.

Continue for downloadable resources, contact information, and citation information.

Resources

Contact Information

Slack Help

Common Workflows

Google Drive Help

Contact Information

For questions, comments, or concerns regarding this learning module, please contact Ashlee Hoyt or your direct supervisor.

Ashlee Hoyt Learning and Development ashlee.hoyt@companyx.com Ext. 211

Citations

Slack. (2023). How to use Slack: Your quick start guide [Video]. YouTube. https://youtu.be/FTuOS8E1LZk

Google. (2023). Organize and share individual and team content with Google Drive [Video]. YouTube. https://youtu.be/-mE3-LhuAms