AUGUST'S COLLECTIVE IMPACT REPORT
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
In our journey to combat poverty and homelessness, we’ve learned that no one can do it alone. Collaboration is key, bringing together various agencies under the shared goal of guiding people toward self-sufficiency.
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
Fresh Food Access
Alston Wilkes Society, Carolina Community Actions, Bethel Shelters, Catawba Mental Health, No Sad Story Ministry, FAVOR- Faces and Voices of Recovery, House of Agape, Keystone Substance Abuse Services, The Haven Men’s Shelter, The Life House Women’s Shelter, The Manna House Pantry.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Our Coordinate Care system
Campus Map
OVERVIEW
COORDINATED CARE
Coordinated Care
Input
INTAKE & REFERRALS
SELF-SUFFICIENCY
Pathways Intake & Referral Services
Service Providers
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Output
Shelters
Rent & Utilities
Fresh Food Access
Advancing toward independent living and self-sufficiency.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
INTAKE & REFERRALS
OVERVIEW
408
Intakes year-to-date.
COORDINATED CARE
53
Intakes in July.
INTAKE & REFERRALS
These are NEW individuals entering the system for the first time.
These are the total number of NEW individuals in the system.
Detailed Report
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Year-to-Date Referrals
742
Rent & Utilities
Fresh Food Access
Independent Living
Detailed Report
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
SELF-SUFFICIENCY MEASURES
OVERVIEW
COORDINATED CARE
SHARED GOAL
INTAKE & REFERRALS
SELF-SUFFICIENCY
Pathways and on-site agencies empower individuals toward self-sufficiency by streamlining access to essential resources and services while fostering a collective impact.
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
MEASURES
Fresh Food Access
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Essential Documentation
OVERVIEW
(Alston Wilkes Society)
Measurable Achievements: Obtaining a driver’s license, securing a Social Security card, acquiring a birth certificate, and/or ensuring that all documents are current and valid.
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
11
17
Essential Documentation
Health & Wellness
64%
Financial IndependencE
Employment
Goal: # of clients seeking
essential documents. Achievement: # of clients
who obtained an ID.
Rent & Utilities
Trends
Fresh Food Access
(Note: Not all clients want or need IDs)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Health & Wellness
OVERVIEW
Measurable Improvements: Consistent engagement with healthcare providers, counselors, and peer-support specialists, adherence to prescribed medical treatments, improved self-reported symptoms, and increased participation in wellness activities such as any of the classes offered in The Learning Lab.
(Catawba Mental Health, Keystone, No Sad Story, FAVOR- Faces and Voices of Recovery, ZONA)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
36
Essential Documentation
19
Health & Wellness
Financial IndependencE
(52%)
Employment
Goal: # of clients seeking to enhance health and wellness. Improved: # of clients who showed improvement.
Trends
Rent & Utilities
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Financial IndependencE
OVERVIEW
Measurable Improvements: Improved employment status, increased savings, participation in financial literacy programs, opening a bank account, paying off credit card expenses, or making partial contributions toward rent, food, healthcare, and other necessities.
(Bethel Shelters, The Haven Men’s Shelter, The Life House, No Sad Story)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
71
Essential Documentation
Health & Wellness
28
Financial IndependencE
Employment
Goal: # of clients seeking to improve financial independence. Improved: # of clients who showed improvement.
26%
Rent & Utilities
Trends
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Employement
OVERVIEW
Measurable Improvements: Maintaining the same job for a minimum specified period, transitioning from part-time to full-time employment, completing job training programs, successfully acquiring new employment following job loss, and regularly, timely receipt of income.
(Bethel Shelters, The Haven Men’s Shelter, The Life House, No Sad Story)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
77
Essential Documentation
31
Health & Wellness
Financial IndependencE
Goal: # of clients seeking to improve their employment situation. Improvement: # of clients who showed improvement.
(40%)
Employment
Trends
Rent & Utilities
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Independent Living
OVERVIEW
Measurable Achievements: Successful transition from shelter to independent housing, long-term residency in stable housing without the recurrent need for emergency housing services, ability to manage household responsibilities, and engagement in the community or supportive services that enhance living stability.
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
26
27
Health & Wellness
Financial IndependencE
18
34
Employment
232
59
Rent & Utilities
Fresh Food Access
28
clients successfully transitioned to independent living in August!
Independent Living
Total number of clients that used their services at Pathways
IMPACT STORIES
Trends
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:MAY 2025
Rent & Utilities
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
Fresh Food Access
Carolina Community Actions at Pathways made a tangible impact by providing utility assistance and sufficiency support to 160 clients.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
fresh food access
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
2,059 BAGS OF FRESH GROCERIES PROVIDED
1,900 HOT MEALS SERVED
Fresh Food Access
Independent Living
IMPACT STORIES
collaboration at pathways: celebrating strides toward self-sufficiency
A client in the Workforce Development Program secured full-time employment in August. He continues to work with case management to manage his finances, ensuring he can cover expenses such as car insurance and gas for commuting to and from work.
In one situation a guest had a difficult time obtaining her ID but after persistence and several phone calls, she was able to obtain it. The next steps will be to reinstate her SSI in order for her to have income.
-The Life House
-Bethel Shelters
Jerry came to The Haven Men’s Shelter at one of the lowest points in his life, unsure of what the future held. With no stable housing and limited resources, he was searching for hope and a fresh start. During his time at The Haven, Jerry not only had a safe place to sleep, but also gained the support, encouragement, and tools he needed to rebuild. He worked hard with our team to set goals, complete job training, and prepare for independent living. Within a few short months, Jerry secured steady employment and saved enough to move into his own apartment. Today, he is thrivig—a independently, reconnecting with family, and serving as an inspiration to others who may feel like giving up. Jerry’s story reminds us that with compassion, stability, and opportunity, true transformation is possible.
I had a client that said her items have been stolen and could not get a replacement ID so she couldn’t get access to her bank account. I asked for help from Executive Director Taylor Thomas and he sent an email to the appropriate people and everything worked out. The lady is now waiting on her ID. Collaboration is very important in what we do.
- Alston Wilkes Society
- Haven Men's Shelter
One of our Clients is a single mom who is experiencing domestic violence. She went to visit family out of town to get away from her abuser. While she was away, her husband sold her furniture, her kids' toys, beds, and all her clothes. He picked her and their 2 girls up from the airport and dropped them off at the hotel. One week paid hotel. She was referred to me. Within 4 days, she and the girls were in Family Life, day care at Pilgrim's Inn, she has a car, job, and is attending my church. All praise to God!
A regular attendee of Keystone’s Thursday morning Life Skills classes reported obtaining a recovery sponsor after taking my suggestion to find a regular 12 step meeting to benefit her recovery from years of substance misuse. She was willing and self-motivated to take these steps. She is showing much improvement in mood and overall wellbeing.
- Keystone Substance Abuse
- No Sad Story Ministries
AUGUST'S COLLECTIVE IMPACT REPORT
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Transcript
AUGUST'S COLLECTIVE IMPACT REPORT
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
In our journey to combat poverty and homelessness, we’ve learned that no one can do it alone. Collaboration is key, bringing together various agencies under the shared goal of guiding people toward self-sufficiency.
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
Fresh Food Access
Alston Wilkes Society, Carolina Community Actions, Bethel Shelters, Catawba Mental Health, No Sad Story Ministry, FAVOR- Faces and Voices of Recovery, House of Agape, Keystone Substance Abuse Services, The Haven Men’s Shelter, The Life House Women’s Shelter, The Manna House Pantry.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Our Coordinate Care system
Campus Map
OVERVIEW
COORDINATED CARE
Coordinated Care
Input
INTAKE & REFERRALS
SELF-SUFFICIENCY
Pathways Intake & Referral Services
Service Providers
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Output
Shelters
Rent & Utilities
Fresh Food Access
Advancing toward independent living and self-sufficiency.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
INTAKE & REFERRALS
OVERVIEW
408
Intakes year-to-date.
COORDINATED CARE
53
Intakes in July.
INTAKE & REFERRALS
These are NEW individuals entering the system for the first time.
These are the total number of NEW individuals in the system.
Detailed Report
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Year-to-Date Referrals
742
Rent & Utilities
Fresh Food Access
Independent Living
Detailed Report
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
SELF-SUFFICIENCY MEASURES
OVERVIEW
COORDINATED CARE
SHARED GOAL
INTAKE & REFERRALS
SELF-SUFFICIENCY
Pathways and on-site agencies empower individuals toward self-sufficiency by streamlining access to essential resources and services while fostering a collective impact.
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
MEASURES
Fresh Food Access
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Essential Documentation
OVERVIEW
(Alston Wilkes Society)
Measurable Achievements: Obtaining a driver’s license, securing a Social Security card, acquiring a birth certificate, and/or ensuring that all documents are current and valid.
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
11
17
Essential Documentation
Health & Wellness
64%
Financial IndependencE
Employment
Goal: # of clients seeking essential documents. Achievement: # of clients who obtained an ID.
Rent & Utilities
Trends
Fresh Food Access
(Note: Not all clients want or need IDs)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Health & Wellness
OVERVIEW
Measurable Improvements: Consistent engagement with healthcare providers, counselors, and peer-support specialists, adherence to prescribed medical treatments, improved self-reported symptoms, and increased participation in wellness activities such as any of the classes offered in The Learning Lab.
(Catawba Mental Health, Keystone, No Sad Story, FAVOR- Faces and Voices of Recovery, ZONA)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
36
Essential Documentation
19
Health & Wellness
Financial IndependencE
(52%)
Employment
Goal: # of clients seeking to enhance health and wellness. Improved: # of clients who showed improvement.
Trends
Rent & Utilities
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Financial IndependencE
OVERVIEW
Measurable Improvements: Improved employment status, increased savings, participation in financial literacy programs, opening a bank account, paying off credit card expenses, or making partial contributions toward rent, food, healthcare, and other necessities.
(Bethel Shelters, The Haven Men’s Shelter, The Life House, No Sad Story)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
71
Essential Documentation
Health & Wellness
28
Financial IndependencE
Employment
Goal: # of clients seeking to improve financial independence. Improved: # of clients who showed improvement.
26%
Rent & Utilities
Trends
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Employement
OVERVIEW
Measurable Improvements: Maintaining the same job for a minimum specified period, transitioning from part-time to full-time employment, completing job training programs, successfully acquiring new employment following job loss, and regularly, timely receipt of income.
(Bethel Shelters, The Haven Men’s Shelter, The Life House, No Sad Story)
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
77
Essential Documentation
31
Health & Wellness
Financial IndependencE
Goal: # of clients seeking to improve their employment situation. Improvement: # of clients who showed improvement.
(40%)
Employment
Trends
Rent & Utilities
Fresh Food Access
(Note: Not all clients want or need to improve this area of their life)
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
Independent Living
OVERVIEW
Measurable Achievements: Successful transition from shelter to independent housing, long-term residency in stable housing without the recurrent need for emergency housing services, ability to manage household responsibilities, and engagement in the community or supportive services that enhance living stability.
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
26
27
Health & Wellness
Financial IndependencE
18
34
Employment
232
59
Rent & Utilities
Fresh Food Access
28
clients successfully transitioned to independent living in August!
Independent Living
Total number of clients that used their services at Pathways
IMPACT STORIES
Trends
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:MAY 2025
Rent & Utilities
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
Fresh Food Access
Carolina Community Actions at Pathways made a tangible impact by providing utility assistance and sufficiency support to 160 clients.
Independent Living
IMPACT STORIES
THE COLLECTIVE IMPACT REPORT AT PATHWAYS:AUGUST 2025
fresh food access
OVERVIEW
COORDINATED CARE
INTAKE & REFERRALS
SELF-SUFFICIENCY
Essential Documentation
Health & Wellness
Financial IndependencE
Employment
Rent & Utilities
2,059 BAGS OF FRESH GROCERIES PROVIDED
1,900 HOT MEALS SERVED
Fresh Food Access
Independent Living
IMPACT STORIES
collaboration at pathways: celebrating strides toward self-sufficiency
A client in the Workforce Development Program secured full-time employment in August. He continues to work with case management to manage his finances, ensuring he can cover expenses such as car insurance and gas for commuting to and from work.
In one situation a guest had a difficult time obtaining her ID but after persistence and several phone calls, she was able to obtain it. The next steps will be to reinstate her SSI in order for her to have income.
-The Life House
-Bethel Shelters
Jerry came to The Haven Men’s Shelter at one of the lowest points in his life, unsure of what the future held. With no stable housing and limited resources, he was searching for hope and a fresh start. During his time at The Haven, Jerry not only had a safe place to sleep, but also gained the support, encouragement, and tools he needed to rebuild. He worked hard with our team to set goals, complete job training, and prepare for independent living. Within a few short months, Jerry secured steady employment and saved enough to move into his own apartment. Today, he is thrivig—a independently, reconnecting with family, and serving as an inspiration to others who may feel like giving up. Jerry’s story reminds us that with compassion, stability, and opportunity, true transformation is possible.
I had a client that said her items have been stolen and could not get a replacement ID so she couldn’t get access to her bank account. I asked for help from Executive Director Taylor Thomas and he sent an email to the appropriate people and everything worked out. The lady is now waiting on her ID. Collaboration is very important in what we do.
- Alston Wilkes Society
- Haven Men's Shelter
One of our Clients is a single mom who is experiencing domestic violence. She went to visit family out of town to get away from her abuser. While she was away, her husband sold her furniture, her kids' toys, beds, and all her clothes. He picked her and their 2 girls up from the airport and dropped them off at the hotel. One week paid hotel. She was referred to me. Within 4 days, she and the girls were in Family Life, day care at Pilgrim's Inn, she has a car, job, and is attending my church. All praise to God!
A regular attendee of Keystone’s Thursday morning Life Skills classes reported obtaining a recovery sponsor after taking my suggestion to find a regular 12 step meeting to benefit her recovery from years of substance misuse. She was willing and self-motivated to take these steps. She is showing much improvement in mood and overall wellbeing.
- Keystone Substance Abuse
- No Sad Story Ministries